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I took my car into Paul Harvey becasuse of 3 service lights on my dash (ABS, Traction Control, and Power Train). I knew that I was outside my 3 year/36k warranty, but still needed to have it looked at. I took it in first thing in the morning. I was told it would cost $96 for a diagnostic and that I would have an answer by 3-4pm. At 4pm I called and they told me that they were still troubleshooting and that I needed to leave it there over night. I explained that I needed it to get home. They said I could rent a car from them or they could put it back together. If they put it back, I will still be charged and still wouldn't know what the problem was. I said to keep it overnight but that the next day to have it ready in the same condition I brought it in and I would consider the cost. I was called that night and told that there were 2 issues and that neither was covered under warranty and starting cost would be $800 and still may not solve all of the problems. I told them "no thanks" and to have my car ready.
The next morning I went to pick it up and drove it off the lot. Within 1/2 mile, my car would no longer accelerate, my AC/Heating unit did not work, and my car stereo was malfunctioning (the last 2 items were just fine before I took it in) When I called Paul Harvey I was told "We were suprised you were even able to get it here in the first place...have it brought back and we can start repairs...and we can take a look at your AC problem". Ha!!!
I called a towing service and had them take it to another Ford dealer...Ray Skillman Ford (WHO WERE OUTSTANDING!). I explained the issues I had with Paul Harvey and they told me that would let me know the next day. When I received a call, imagine my surprise to learn that not only did they find the same problems as Paul Harvey, but 1 was actually COVERED under my power train warranty. Also they 2nd issue was not as bad as what Paul Harvey said. Originally I was told I would have to replace the 4x4 module. Skillman however that was not the case and only needed a new wire harness. At the end of the 2 repairs I was charged $255 vs. the $800 that Paul Harvey Ford wanted.
DO NOT GO TO PAUL HARVEY FORD! They are liars and cheats. I plan to confront the General Manager and how him the 2 different invoices that diagnosed the same problems with much different costs.
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