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November 20, 2007, 6:18 pm
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Car Dealer Check Member
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Join Date: Nov 2007
Reviews: 1
Review Comments: 0
Forum Posts: 0
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What a head ache!
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Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2007
Make of your vehicle
Audi
Name of Your Service Technician?
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| Review Ratings Score |
| Problem Fixed | 1 |
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Greeting | 3 |
| Honesty | 1 |
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Time | 1 |
| Questions | 1 |
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Promises | 1 |
| Treated | 3 |
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| Overall Score | 1.57 |
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I'll be brief, the car itself seems like a solid vehicle. However, mine happens to be one of the small percentages of vehicles that are sold in the US called "Lemon's". I know this b/c it spent 61 documented days in the shop (so my ratings are over all the shop experience I've had) in the first 3 months that I owned it, and yes, I bought it brand new.
Not only was the dealership unable to fix the car, I was told to butt out when offering a suggestion and that the tech's can handle it. Clearly they could not.
VA lemon law states that a car that's been in the shop over 30 days, is clearly a lemon and there are vehicle buy back guidelines. Needless to say, it is 5 months later, and the dealership is fighting not only my lawyer, but Audi Corporate to not do the right thing in taking their problem car back.
I'm not sure if this falls under sales or service, but be ware this dealership. I will never shop nor get service done on my vehicle there ever again. I'm not even sure I want to consider purchasing another Audi after this head ache.
Patronize them at your own risk, or just pass by all together.
 Post Thanked 0 times  Post Booed 0 times
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Audi of Alexandria
