If you plan on shopping at Gwinnett Place Honda in Duluth GA be
sure to read the reviews. If you have already shopped at Gwinnett Place Honda
please take a moment and write a car dealer review and let others know what to expect,
Good or Bad.
I have to say that if you are in the market for a Honda, not only should you take a serious look at Gwinnett Place Honda, but that you should DEMAND to work with Tim Kettler! He was hands down the best person I have ever dealt with in all my years of car buying. I almost didn't even consider Gwinnett place because of an experience that my brother had there years ago and the fact that some of the other quotes I had from dealers closer to me were better than Gwinnett Place Honda's by a few hundred bucks! Well one dealer near Mall of GA flat out LIED to me to get me to drive out there... they didn't even have the Accord V6 in the color that I was looking for, and even then the silver one they did have was somehow higher priced?! After that I took time off of my busy schedule to go pick one up from the other dealer that had given me a lower quote. I know all the fine print on quotes say accessories are optional and it seems that every dealer adds something, but the other dealer and I agreed on a price (higher than their first quote, yes they "bumped" me too but I wanted the car)and after EVERYTHING was agreed to and written down, when they put me into the "finance office" (even though I was paying cash) this other dealer changed my price by another $200! At this point I was pissed off so I left without buying.
After all the BS with these other dealers I went back online to do more research. I found a couple of dealers with the Accord I was looking for but I also started looking at dealership reviews at which point I found this site. After reading all the reviews I see that yes Gwinnett Place Honda has some real ugly reviews from awhile back which can be expected from any large business, but what really shocked me was the several more recent posts that not only were all great, but all mentioned Tim Kettler as the reason for the great service.
So with all this new info I contacted gwinnett place honda and asked for Tim Kettler. He was very pleasant to talk to. I didn't tell him anything about the other dealers I'd been to or about seeing his reviews, I wanted to test him out.
This is where he truly shocked me. I told him what quotes I had and I wanted him to beat them to which he replied he wasn't going to play any games with me. Say what??? He explained that most dealer's definition of a "drive out" price was whatever they wanted to say to get me to "drive out" to see them. I would have argued this with him had I not already experienced this firsthand where I was supposedly told all costs just to have things pop up when I got there or that something was "just sold".
He was very nice and upfront even though I was very "abrasive" to say the least since at this point I was tired and frustrated of my past 2 tries to buy the Accord I wanted.
So I set an appointment to meet with Tim Kettler the next day since he was very pleasant plus he said he had the Accord I was looking for. I got a little concerned during my drive there that I might have the same problem that the car was "just sold yesterday" so I called Tim on his cell phone and told him my concerns to which he surprised me AGAIN by saying that not only was the car still there, but that he had the key in his pocket for our appointment within 20 minutes and that he had hidden the car out back. He asked me how far away I was for our appointment that was in 20 minutes to which I was about 15-20 minutes away. I thought this was a setup as to it being "just sold" or "hidden"... but when I arrived there the place was HUGE and Tim had just brought the car up front and parked it as I was pulling in. Now hows that for service!
Ok so now I'm already extremely impressed with the surprise concierge treatment I'm getting I'm starting to see exactly what it is that Tim does to get the types of posts he has from happy customers. Ok, great, first impression was very impressive, let's see what happens with the rest of the process and the pricing. Tim was in no way shape or form like your traditional car salesman. Tim Kettler was not pushy at all and he was very nice and pleasant even though I was kinda being abrasive because I expected just some surprise or something to come up after my past 2 experiences in the last few days trying to buy this Accord. I was still very abrasive because I thought if I let my guard down that I'd be open to getting taken for a ride yet again. I was just plain shocked when we got to the pricing and it was exactly as he said it would be including all the fine print. I did lie to Tim a couple times and told him I might go look at the places I'd already been to see if Tim could get me a better price. Tim's price was actually the best out of all the dealer's when you got to the bottom line, plus he never had to lie to me or play games like all the other dealers did to me.
So not only did Gwinnett Place Honda have what I wanted, Tim Kettler got it for me at the best price AND gave me the best car buying experience EVER! I was in and out with my new Accord in just over an HOUR! He did exactly what he said he would do from the beginning and KEPT HIS WORD!
Thanks again Tim for everything! I will make sure to tell everybody I know about our transaction. I feel sorry that I took my frustrations from my past experiences out on you and that I lied to you so I hope this post makes up for that. I'll also make sure to post this elsewhere for you just because of that.
It's not always where you go, it's who you work with. Gwinnett place not only had the biggest selection I've ever seen, they also had the best person to work with.
If you want the best of both, go to gwinnett place honda and ask for Tim Kettler to help you out.
And Tim, if you're ever tired of selling cars I'll hire you in a heartbeat.
Our family loves traveling a lot so we went for the 2007 Honda Element from this dealership with a good deal, and we were pleased with its performance. It has got enough space to carry our stuffs. Traveling in the vehicle is very smooth and comfortable. I would like to recommend both the vehicle and the dealership to everyone.
Better value, longer warranty and a good price is exactly what I find in those certified cars by Gwinnett Place Honda in Duluth. Ever since I visited this amazing dealership, I feel I will never regret in life about my decision.
I had never thought that selling my old car could be so difficult. I was relieved to find the online vehicle appraisal process by Gwinnett Place Honda at Duluth which was not only easy but also quick. I got a very good trade value for my car and I recommend this dealer strongly.
The regular offers here seemed like they were for some special occasion. It was a special occasion for me, but the dealer seemed to have a lot of offers, almost as if he knew the occasion! I walked back completely satisfied that I had made a great pick, just the right kind of gift. In the unusual event of my getting into trouble, I can always catch up with the dealership on their online live chat!
Post Thanked
0
times Post Booed
0
times
Other Useful Searches for Duluth GA
Gwinnett Place Honda is a dealer in Duluth, GA. Gwinnett Place Honda offers Honda and Used Cars. Please feel free to Rate and Review the Gwinnett Place Honda Dealership so other Car Buyers can know what dealerships in the Duluth, GA area are great and which ones are just so-so. You can also use the Map below to locate other Duluth Car Dealerships quickly and easily!
Gwinnett Place Honda
Comment on Work with Tim Kettler for the best experience!!
Post Thanked 
Post Booed