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I had been to many dealerships within a two week period time span. All of them we have the car for you, not one was interested in what I was looking for but what they could qoute me to be approved for. I e-mailed Grappone Hyundai and was directed to Adam Darswith. Adam was the first person to tell me come down and have a look at what we have and you should pick what you like and we will take it from there. I found my car within a half hour and then was directed to Adam Greene, the business manager who was so helpful and went above and beyond helping me from calming my fears of not being able to have the car I picked out to making me feel like I was a important customer and should and would have the car I picked out even with not having perfect credit. Adam Darswith and Adam Gr eene treated my son and I like we were family.This establishment is our new family for vehicles, honesty, and all the help you need.
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August 1, 2009, 10:03 am
oceangirl61
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Join Date: Aug 2009
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Update on BEST PLACE EVER
Filling out this review I gave everyone and this dealership a score of 5-excellent in all areas.I do not know how the reviews come up with the scores of three IT NEEDS TO BE ALL 5'Ssssssssss
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September 5, 2009, 1:48 pm
ggrappone
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Join Date: Jun 2009
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Comment on BEST PLACE EVER
OceanGirl, thanks for the kind words! I'm happy to hear you had such a great experience at our dealership. If you have any questions in the future let me know. My email is ggrappone@grappone.com, and my phone number 603-226-8370. Thanks again! - Greg Grappone
DO NOT USE THIS SERVICE DEPARTMENT GRAPPONE HYUNDAI, THE SERVICE MANAGER IS NOT HONEST! AND THEY WILL "MICKEY MOUSE" THE BROKEN PIECES SO YOU DON'T KNOW THEY MESSED UP! THAT IS UNTIL THE QUICK FIX STARTS TO FAIL! THEN IT IS YOUR FAULT NOT THEIRS!
I brought my BMW that I purchased used at Grappone Hyundai in for an oil change, they broke the front grille, no one wanted to admit that they did it, the Service Manager was the last one to open the hood. When I went to pick up my car, the front grille was hanging off of the hood. Since the service manager had already left for the week end, we (other employees and I) photographed the broked piece.When I asked them what happened, no one knows, when I asked how we were going to fix this problem, they were going to glue the grille into place rather than replacing the broken plastic piece that costs 75.00, they accused me of trying to pull a "fast one" to get a new grille. Either the mechanic or the service manager broke the piece trying to open the hood, there was fresh brakes of two of the plastic clips that kept the grille in place. I said that gluing the piece was not an option, (in case I wanted to remove the piece in the future), all that they would do is glue the piece in place rather than replace the plastic piece or even split the cost of the piece. Not good. Makes me wonder what else they broke.
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June 23, 2009, 5:05 pm
ggrappone
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Join Date: Jun 2009
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Comment on Service at Grappone Hyundai, Bow NH
Hello,This is Greg Grappone. I'm sorry you feel like you did not receive the best possible service at Grappone Hyundai.I just spoke with our service manager. We want to let you know the offer still stands to give you a loaner vehicle for the day, while we look at the damaged grill.Please call me directly if you would like to discuss this. 603-226-8370.My stomached dropped when I read this post, so please know we are very serious about resolving this issue!Regards,Greg Grapponeggrappone@grappone.com
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