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Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
RONNY MOORE
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
5.00
My Salesperson was GREAT. Ronny did not pressure me with that "you have to buy now" that you get at other dealerships. I told him my budget and he was able to get me a lot more car that I expected. I would rate the whole experience as A+++.
On July18, 2008, I had a scheduled appointment to get my car serviced and I received the worse customer service experience ever! Granted I arrived there 15 to 20 min after my scheduled time, but by no means did I deserve to be treated so terribly. I was there for an oil change and for them to see/ fix the problem with my trunk. I was told that they will be done by 12:15pm. By 12:30, no one came to tell me what was going on with my car. So, after waiting patiently, I asked. I was told, by Robert and another guy, that my oil was changed and the technician was trying to figure out what was wrong with my trunk. I was then told that it would be another 20 to 30 minutes. By 1:10pm, I walked toward the back to see if I can see my car. I did. I saw the technician looking at the trunk. Then, to my surprise, I saw him lift my car up to change the oil! This was at 1:22pm. I was highly upset, but did not show my frustration. I wanted to get out of there as fast as I could with hopes of never having to return. A guy with a white shirt and tie, the same guy who was with Robert when I was told that my oil change was done and that my car would be ready in 20 to 30 minutes, saw me looking at my car and went to talk to the technician. He then came out, gave me a sorry, non-sympathetic, apology and promised that he will personally handle the rest of my "service". That was a lie. I saw the technician drive my car out and I waited outside for him to park it. I didn’t see my car. Unfortunately he ran it through a "car wash" that didn’t wash my car but left horrible water spots. When it came to check out and sign the papers, the "personal' liar in the white shirt and tie did not do what he said he was going to do and Robert was left to explain the problem with my trunk. I was too pissed, tired, exhausted, and hungry to complain and express my frustration. So I signed the papers and hopped in my car. While driving down the road, I noticed that my 'oil life' was not reset. So, I went back and Robert reset it. I left and while driving down 16, I noticed that they did not put a new oil change sticker on my window. I was not about to turn around. I live in Hinesville which is about a 50 minute drive away from this nightmare. I just wanted to get something to eat and rest. By the way, I am 4 months pregnant. The thing that really aggravated me about the whole experience is that I noticed Robert and the other guys talk to other customers about what was going on with their vehicles, but no one was courteous and talked to me. I don’t know if it was because I'm young, or African-American, or because I bought my car from this dealership and it is under warranty and they know that I'm not coming out of the pocket for anything. Whatever the reason, I was treated unfairly. Another thing that aggravated me is that they had me wait for about 4 hours and did not see if there was anything that they could do to make my wait less miserable. Isn’t that what customer service is all about? I had a wonderful experience buying my car, but now I am really wishing that I would have made a different choice. This isn’t the first time that I had a bad experience here and I'm pretty sure that this wont be the last time.
Post Thanked
0
times Post Booed
0
times
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Grainger Honda is a dealer in Savannah, GA. Grainger Honda offers Honda. Please feel free to Rate and Review the Grainger Honda Dealership so other Car Buyers can know what dealerships in the Savannah, GA area are great and which ones are just so-so. You can also use the Map below to locate other Savannah Car Dealerships quickly and easily!
Grainger Honda
GREAT SALESPERSON
HORRIBLE service
