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Our sales associate was a little over the top with far fetched stories, but seemed like a generally nice guy. The finance department guys were both excellent. This is where the good part ends.
We realized when we went to get tags for the car that the sales tax had not been figured into our loan, that was done through the dealership. The dealership worked with a bank for the loan obviously, but we had no contact with the bank. The sales associate asked us if we would like the tax included in the loan, or if we were going to pay for it out of pocket. We asked to have it added to the loan.
We offered the dealer an amount $1,500 below their asking price, and signed the offer. The sales associate returned to us with a counter offer, and lead us to believe that the counter offer was including sales tax and trade in. We now come to find out that sales tax was NOT included in the price shown to us. So now they are telling us, that their counter offer was the EXACT SAME PRICE THEY HAD LISTED ON THE CAR! Which was above our budget. They were also aware of our budget from the beginning, and we specifically told them that even though this was $800 above our budget, we could deal with it. Now, with taxes, the car is $1800 above budget, which we never would have agreed to.
Now it is too late, because we signed our loan statements that showed the price we were expecting to see, not knowing that the sales associate didn't tell the loan department that we needed to have the taxes included in the loan. If we had seen the extra $1000 on the loan we would have NEVER BOUGHT THE VEHICLE IN THE FIRST PLACE. We would have gone with one of the other cars in our price range.
Now, because of a sales associates mistake, we are stuck with the extra taxes. The management then decided that we were apparently too young and stupid to understand that you have to pay taxes on goods......No matter how many times we tried to explain to the general manager that we understood that the dealership does not collect the taxes, he kept repeating it. IT DOESN'T MATTER IF THE DEALERSHIP COLLECTS TAXES, WE WERE TOLD THAT OUR LOAN VALUE INCLUDED THE TAXES AS WE REQUESTED! We, two completely different people, were lead to believe by the same person, that the total cost of the vehicle was a grand less than it actually was.
We were very pleased with the initial process until we found that that they did not include our sales tax into our loan which we verbally told our salesperson before financing the car. We went to register the car and found out it was going to cost over $1,000 for the sales tax. We were very confused because we thought and had been told that the sales tax was included in our final price and loan for the car. We went to management and they thought we were the fools because sales tax in missouri is not included in the final price; however, they told us that the sales tax was going to be included into our loan which was the same price as the final price. management did not want to work with us at all, total jerks, and wouldn't even compromise for poor customer service at the least. They were not caring or did not want to listen to anything we had to say! Please do NOT step foot onto this car lot!
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Gladstone Dodge is a dealer in Kansas City, MO. Gladstone Dodge offers Dodge. Please feel free to Rate and Review the Gladstone Dodge Dealership so other Car Buyers can know what dealerships in the Kansas City, MO area are great and which ones are just so-so. You can also use the Map below to locate other Kansas City Car Dealerships quickly and easily!
Gladstone Dodge
Do not recommend this dealership.
Terrible experience/needs new management!
