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I put a deposit on a 2008 Honda Civic EX 5 speed Saturday, so they could locate it. They said it would be in Monday night, Tuesday morning the latest. By Wednesday they still didn't have the car, but promised it would be in by Wednesday night. So we made plans for me to pick it up Thursday morning. They call my wife Wednesday night and said that it wasn't there yet. She explained to them not to bother as I would just go to another dealer. So they promised to have a rental waiting for me at 8 am. I get there at 8:05 and they tell me the guy is getting the car. By 8:30 I am getting mad. by 8:40 they find the rental guy. Finally 8:50am I'm on the road with a rental that was supposed to be "waiting for me at 8am"...
After the first few days, I started e-mailing back and forth with this guy at a Tampa dealership and he claims he can get me the car for $19,900 out the door. This is $585 less than Gateway Honda. Plus, he'll throw in window tint.
So I call Gateway Honda back and he finally got the car. I explain to him about the other dealer and I get to talk to the salesmanager. He tells me that he can't go any lower on the price, but he'll do the window tint. (Funny, because he wouldn't do it that morning when I asked) So I tell him that I have to go to the Tampa dealer. I mean, $600 is a lot of money to me. He starts laying this heavy guilt trip on me. We went out of our way to accomodate you, you've been nothing but a hassle, you changed the deal once already, blah, blah, blah. Then he tells me that he is going to keep $300 for the transfer fee and whatever for the rental and I can expect to get $120 back from my $500 deposit.
So I returned the rental directly to Enterprise and have to dispute Gateway Honda's charge with my bank! I am beside myself, I am so furious!
I talked to the Tampa dealer and they say that Gateway Honda legally can't keep my deposit. He suggests that I should go back and get it. So that's what I did. I apologize to the salesman (it's not his fault) that I couldn't work out a deal with his salesmanager and then says that, that guy went home and lets see what we can do. UGH! He brings out another salesmanager and this guy is like "what do we need to do?" I say give me my refund and let me go! He then starts on the same derogatory statements of his (get this) General Manager. Yup, the guy being a jerk on the phone was the general manager! So, no refund as I turned around and had to walk out. DO NOT GO TO GATEWAY HONDA IN NEW PORT RICHEY FLORIDA.
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Gateway Honda is a dealer in Port Richey, FL. Gateway Honda offers Honda. Please feel free to Rate and Review the Gateway Honda Dealership so other Car Buyers can know what dealerships in the Port Richey, FL area are great and which ones are just so-so. You can also use the Map below to locate other Port Richey Car Dealerships quickly and easily!
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DO NOT GO TO GATEWAY HONDA IN NEW PORT RICHEY FL
