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I was committed by John D'Ambrosio (salesperson) of Garden State Volvo on a lease price for a new Volvo XC90. After driving from New York, more than half way almost 1 hour and a half. John called me to say that he made a mistake on the lease price. That it was $40 more a month. $1440 more than what he committed to and faxed me in writing. Furthermore, he refused to even budge and would not honor his previous commitment. Told me that I was wasting my time and that even though he, a Garden State Volvo salesperson, committed in writing, since I didn't have a contract, there was nothing I could do. Buyer Beware of Garden State Volvo. Ron Pelland, the GM of Garden State Volvo was no help either. He said point blank to me "I know that a happy customer refers business and that an unhappy customer is bad for business, that is just a risk I am willing to take". If you have any question about doing business with Garden State Volvo, beware. You may have a similar experience as I did with Garden State Volvo. You may get suckered too. What's worse, is that my turn in lease was up, leaving me nowhere else to go. I was treated like garbage by Garden State Volvo, John D'Ambrosio and Ron Pelland, all employees of Garden State Volvo, and this could happen to you too. My advise, lease from a trusted local dealership. They have to face you and your friends and will treat you better as a result. Caution with Garden State Volvo.
This is the only car sales person I have ever trusted, Guy Mauro. We will be purchasing our third car from him this month. He has created a grerat customer life-long relationship for his dealership. I will only buy Volvos now.
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