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brought my 2005 TSX last Friday for oil change mentioned if they could look at engine light that had recently come on,and provide me with radio code(I bought the car new from Frankel). Was told by Joe it would cost $100 for the radio code and $115 for checking out engine light which took all of 2 mins to plug hand held computer to car(advance Auto does this for free) and gives a trouble code. I was told engine code was because of a Bad battery. Bought new battery on Joe's advisement $187 (on top of that and an oil change for $48 he also charged $25 shop materials for putting in the battery). 2 hours later engine light come back on..I call Joe Munoz he says to bring back on Monday morning...Monday comes and he tells me I need new catalytic converter $1250 plus $320 for o2 sensors...um so why the first diagnosis for new battery? On top of that Joe has the audacity to say to me "I don't want to tell you how to maintain your car, but you should take better care of it!" I find that tone rude particulary since your in the service businesss, and you are wrong. I Bought the car from Frankel and expect a little respect and professionalism, and the right diagnosis! Let alone if I had not mentioned to check engine light when I brought it in for oil change, I'm sure another service writer would not have raped me for $115 diagnostic fee and would inform of any potential problems. Pissed at the service I recieved and the comment from Joe, I'm writing this review a week later
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Frankel Acura is a dealer in Cockeysville, MD. Frankel Acura offers Acura and Mazda. Please feel free to Rate and Review the Frankel Acura Dealership so other Car Buyers can know what dealerships in the Cockeysville, MD area are great and which ones are just so-so. You can also use the Map below to locate other Cockeysville Car Dealerships quickly and easily!
Frankel Acura
Bad service experience for Frankel Acura
