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Mr Ray Wolfe Is the saving grace of this dealership, and is the reason I still would even consider doing business with them. He is in the service end and I guess that in the long run, what you hope for, is a great service supervisor.
It's sad i this day and time that people can not followup with a phone call saying yes or no. This is Frank Parra Chevy...if you dont fit perfectly in the their mold then you get no respect. We called in to get pre approved for a car loan during cash for clunkers and the dealer tool two hours to call us back in the first place. Then when they did they tool all the information and never called us back again. I can understand that if someone does not get approved...but at leaset have the backbone to call and tell us that. Hiding from a phone call is not way to run a business. I will never suggest anyone to go to this dealer.
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Beware of THIEVES***This Review is not Verified by sejuarez***
** This review is not verified by sejuarez ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
Chrysler
Name of Your Service Technician?
Larry
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
I purchased my 2005 300 Chrysler from Frank Parra in July of 2004. All maintenance had been done at Frank Parra. I have referred several people to the dealership. In October 2008, I was involved in a motor vehicle accident & took my car to Frank Parra Collision Center. I met with Larry. The morning of the accident was a rainy morning, I had just been T-boned by another vehicle with my 2 small children in the car. My mind was obviously not all there. I removed everything in sight but forgot my GPS system that was tucked inside the middle console. I never left it exposed. My car was finally ready for pick-up almost a month later. The car was dirty, dusty & still had compound in the hood area. I brought this to Larrys attention, he said that the insurance only paid them for the repairs not to clean my car. The compound was part of the repairs. In addition I noticed my GPS system was missing along with the fact that the shocks to the hood were no longer holding up the hood. He again, with an attitude, said that the shocks were not covered by the insurance company and that they aren't responsible for lost items. Rather then stand there & argue with a representative that obviously had an "I Don't Give-A-Shit Attitude" I went in & spoke with a manager by the name of Joe Fernandez. He said he would find out what happened & would call me by that Wednesday (10/29/08). To date I never heard back from Frank Parra. I left messages for Mr. Fernandez as well as for Jorge Galvan in Finance for another issue. They are totally UNPROFESSIONAL & would highly recommend you not use such a DISHONEST COMPANY that caters to their employees representing their company with a lack of professionalism and honesty. Although they have a sign that is displayed in their service center about them not being responsible for lost or stolen items, that only proves that they are AWARE that they HIRE DISHONEST PEOPLE. The work the employees were hired to do was on the OUTSIDE of my car, not the INSIDE!!
We too made the mistake of purchasing our new car from Frank Parra Autoplex in Irving. After doing all our own research and deciding on our new Jeep we picked the dealership nearest our home for convenient servicing/repairs at the dealer. After a not so professional and tiresome negotiation (we did our homework on Consumer Reports) on the sales price, we came to an agreement and completed the sale that same day and even let them set up our financing through their lender Chase Auto Loan. Weeks after, we called the dealer to ask about our plates since the paper plates were about to expire. We were informed that they had used an incorrect VIN number on all of our paper work including the auto loan and all the paperwork would have to be re-done and new plates ordered. We are still trying to correct the mess created with Chase as they have to two identical loans in our name for the same car, different VIN numbers.Had to make a trip to the dealer to pick-up the new paperwork and new paper (temporary) plates. They filled up our gas tank as promised during the sale. Apologized to us for the inconvenience and promised us another tank of gas when the plates came in. No problem, let us know when they come in and we will come get them. Weeks had past and the second temporary plates were due to expire. We called and were told they were ready to be picked up so off the dealer my husband goes. When he arrives at the dealer he is confronted by the Sales Manager Paul who is angry and complains to my husband that we didn't give them a very high rating on the Customer Survey/ Feedback Request that was sent to our home a few days before. Due to this we would not be receiving that gas tank fill-up as promised. Neadless to say we will not be taking our Jeeps there for servicing and we will share our story with all of our Jeep Aficionados in Texas and on the web. Funny, I thought the purpose of asking a customer about their car buying experience was to improve upon the service, not punish a customer for their honesty. They say on their web site that customer satisfaction is important to them. This demonstrates that customers satisfaction and loyalty is not a priority at Frank Parra Autoplex.
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Frank Parra Autoplex is a dealer in Irving, TX. Frank Parra Autoplex offers Chevy, Chrysler and Jeep. Please feel free to Rate and Review the Frank Parra Autoplex Dealership so other Car Buyers can know what dealerships in the Irving, TX area are great and which ones are just so-so. You can also use the Map below to locate other Irving Car Dealerships quickly and easily!
Frank Parra Autoplex
Ray Wolfe
Dont go there for service.
Finance never called back
Beware of THIEVES