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We live in Kenosha, and wasn't having much luck in finding a vehicle closer to where we live, so we decided to drive up to check this dealership out after I did an initial search online. Right off the bat, we weren't greeted by anyone and after walking around for a few minutes, we finally were asked how we could be helped. The gentleman called for a salesman to please come an meet us.
We met a salesman and explained our situation to him. He graciously invited us to come and sit down and we would see what we could do. After filling out some paperwork for financing, he took it and the trade in worksheet back to the finance guy. The finance guy ended up coming over to us to explain that he had an idea of how we could get this deal done, but needed to talk with the used car manager, who was off that night. He said he would talk to him first thing in the morning, and then would contact the bank he had in mind that would potentially be able to help us. We were invited to come back in the next night, and set up an appointment at 6pm. We were told that the salesman would give us a call to let us know if it ended up that they couldn't get the deal to work out. So far so good.
We didn't end up hearing from anyone the next afternoon so we headed in. I did try to call the salesman before we left, but only got his voice mail and didn't leave a message. When we got to the store, we asked for the salesman and there seemed to be this confusion. While the gentleman was trying to find him, we found the finance guy we had met with the night before and asked him what was going on. He seemed confused as well as to what was going on and called the used car manager. The finance guy apologized and escorted us over to where the used car manager was. When we met him, he didn't have any clue as to what was going on. He found our file and suggested we go out to the lot and look at some vans. Now frustrated, I let him know that it was pointless to look at anything if we weren't going to be approved for the financing and told him how the finance guy said that he needed to talk to him about helping him out with our trade in value so that he could go to the bank. This all was news to him who apologized and said that he hadn't seen our file or anything and that he has been super busy. Meanwhile the salesman is no where to be found. The used car manager eventually said that he didn't think they had anything in stock that would work with where we were wanting to be payment wise and again was sorry.
We should have gotten a call to let us know not to come it!!
We were heading out to leave, and I asked the finance guy for the GM's name and card so I could let them know how our experience was with the dealership. We basically rehashed the whole series of events with the finance guy and was basically told that he didn't follow up with the used car manager because he was really busy, but swore that he gave him the file first thing in the morning. The used car manager had no recollection of this, or was just too busy to get to it. He also let us know that because it was the salesmans day off, he wasn't able to be on anyone's back about it, when normally he would have. It was one lame excuse after another. I understand being busy. We're all busy. But the lack of consideration we received by their employees was unbelievable, especially in this economy. I guess maybe the car business is booming, and our "more difficult than the norm" deal was easy to push to the side. At least that's how we were made to feel.
I got the GM's card and was now getting into my car when the finance guy came outside and suggested that we contact the used car manager at their dealership down the street. He'd be able to pull up our info that was taken. He said that he thought he could get the financing to go through with the right vehicle. They didn't have the right vehicle, but perhaps the one down the street had something that would have worked out. Now I'll give him an A for effort, but at that point we had such a bad taste in our mouth about the whole experience, we weren't all that interested in us making any more of an effort to try to purchase a vehicle from them anymore. It would have been nice if we were approached with, "Please let me call my used car manager down the street to see if they might have a vehicle that would work the deal through."
I basically sent this review to the GM there and was answered with a very brief apology and promise that she would address the matter immediately and make sure this didn't happen again in the future.
She didn't even sign the response. Will go to Carmax in the future.
I had contacted Jon from the internet when I made a request for information on a Honda Fit. He was very polite and took the time to explain some of the different opportunities and the rareness of being able to test drive one. He scheduled some time for me to come and test and go over numbers, and that's exactly what it was. When I got there, I told the person who greeted me that I was there for Jon R. and they took me right to him. He showed me a product specialist and they kept it at that. I wasn't swarmed by salespeople like I have been at other places. We already had some price quotes so we were pretty skeptical, but they gave me some numbers that were a lot better than the others, so we knew we were at the right place. They finished the deal in a short amount of time and I drove away with my Fit the same day. It was an AWESOME experience, and my wife LOVES the car.
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Gentile Automotive Group is a dealer in Racine, WI. Gentile Automotive Group offers Honda, Honda, Subaru, Subaru, Toyota, Toyota and Used Cars. Please feel free to Rate and Review the Gentile Automotive Group Dealership so other Car Buyers can know what dealerships in the Racine, WI area are great and which ones are just so-so. You can also use the Map below to locate other Racine Car Dealerships quickly and easily!
Gentile Automotive Group
Too busy to treat their customers w/ consderation
GREAT SERVICE ALL AROUND!