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May 1, 2008, 10:23 am
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Join Date: May 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Customer Service ends when deal is signed!
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Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Frank Brewer
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| Review Ratings Score |
| Pricing | 3 |
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Greeting | 3 |
| Honesty | 0 |
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Time | 3 |
| Questions | 0 |
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Promises | 0 |
| Financing | 0 |
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Treated | 3 |
| Overall Score | 1.50 |
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Salesman Frank Brewer was deceitful in his sales presentation. First thing was that he offered a Dodge Charger with custom rims at one price on the phone. Upon arriving at the dealership he said I could have the price but he would have to take the custom rims off the car. Quickly changed his mind when I turned to walk out. Second thing that made the deal stressful was that he told me that the interest rate would be good that they would give my information to several lenders and then give me the best rate. When it got time to sign the papers, finance person stated that the interest rate would be 8.99%. I asked if that would change because I was doing a down payment. He stated that a down payment would change the rate to 7.99%. I refused the financing and he then came back with a rate of 6.55%. I left dealership and went to State Farm and got a 5.59% rate. Third thing was a keyless entry remote key. All throughout the deal kept asking Frank about the second remote. Frank kept stating that the remote was in another employee’s office and that he would find it for me. The deal took place over 2 – 3 days. Finally getting suspicious that the remote didn’t exist asked how much one would be. Frank stated that it would be $70. When deal was signed Frank told me he would look for the remote over the weekend and to come by on Monday and he would have it. Returned to dealership on Monday and Frank stated he couldn’t find the remote. So I made an appointment to come in and get one. When I returned to the dealership to get the key, the service department told me it would be $185 dollars. Frank was off for the day so I had to wait till the next day to contact him. Side note, Frank doesn’t return calls always uses the excuse that he just got the message and was about to call back. Asked him about the remote and the price. His answer was that when you buy a program car there is no guarantee that you will get two keys. Asked if he could help get me a price break on the key. He stated no that the key was being offered at dealer price. Told him I felt like customer service had ended when the deal was signed. He then offered a key with no keyless entry remote for $100. Declined his offer and will use another dealer to get the key. I do not recommend Fletcher Dodge, Frank Brewer or any of the Fletcher Auto group dealerships because of my experience.
 Post Thanked 0 times  Post Booed 0 times
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Frank Fletcher Dodge of Jonesboro
