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The dealer has resolved this review to the satisfaction of FedupF350 owner. You can see the dealerships original score in parenthesis () below:
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
1999
Make of your vehicle
Ford
Name of Your Service Technician?
Kevin Paddock
Review Ratings Score
Problem Fixed
5 (0)
Greeting
5 (0)
Honesty
5 (0)
Time
5 (0)
Questions
5 (0)
Promises
5 (0)
Treated
5 (0)
Overall Score
5.00
RESOLVED REVIEW: Update: I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this morning and told me how important I was as a customer and that he wanted to make things right. I stopped by Ford of Kirkland and met with Jim and his wife Amy. It’s not very often that you meet someone with integrity but I have to say Jim has it. It is obvious that he cares a lot about their business and so does Amy. They bent over backwards to clear the air between us and restored my faith in their store. I have always respected Dan Lozott (internet sales) he sold me my truck in 1999 and has done a lot to make sure I was taken care. Dennis in parts is always willing to give me the right info and makes sure I get what I need as quickly as he can. A new guy to me Greg the "New Car Sales Manager" seems to be a real nice guy that is honest and wants to do what is right all the time. When you talk to this guy you know you are talking to someone that has a heart. All in all I will return to buy a vehicle from Ford of Kirkland and I definitely suggest you do to
Thank you
ORIGINAL REVIEW: Last week I trusted my truck to the service department at Ford of Kirkland. I dropped it off and told them what was wrong with it and even where to look for the problem I told them the problem should be covered by my warranty and they stated they wouldn’t know for sure until they ran a diagnostic test but that would tell the problem. After a few hours I was called and told that I would have to replace the IDM on my truck and that was not covered by my warranty. I asked what makes you believe that the IDM has to be replaced. Kevin Paddock’s response was we ran a pinpoint diagnostic and it gave a code #1277 and that requires the IDM replacement so I agreed to pay for the part. They also stated that they checked the items that I stated where causing the problems and that it was the IDM not the injectors or the Valve cover wiring harness. I picked up my repaired vehicle roughly an 1 ½ hrs later and drove off the lot and immediately all the same problems came back. Next day Ford said they found a short in the wiring harness where it entered the valve cover and it was causing a misfire and they had to replaced injector #3 Warranty item. Picked vehicle up Friday night, Saturday morning looked under the hood and I found bare wires improperly fixed by ford along with razor blade cuts in other wires. Monday I reinstalled my old IDM and my truck has NO issues. I didn’t need the $1205. IDM they insisted I replace and now they refuse to refund my money. Can you say FRAUD. Owner of the Ford of Kirkland would rather steal your money by means of inaccurate/incomplete diagnostic. I would not buy another Vehicle or have their butchers work on my truck or yours. If you have had a similar problem with the service department please contact me. 2063007799
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February 6, 2009, 1:25 am
FedupF350 owner
Car Dealer Check Member
Join Date: Feb 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
Update on Dishonest and fraudulent service department
Update: I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this morning and told me how important I was as a customer and that he wanted to make things right. I stopped by Ford of Kirkland and met with Jim and his wife Amy. It’s not very often that you meet someone with integrity but I have to say Jim has it. It is obvious that he cares a lot about their business and so does Amy. They bent over backwards to clear the air between us and restored my faith in their store. I have always respected Dan Lozott (internet sales) he sold me my truck in 1999 and has done a lot to make sure I was taken care. Dennis in parts is always willing to give me the right info and makes sure I get what I need as quickly as he can. A new guy to me Greg the "New Car Sales Manager" seems to be a real nice guy that is honest and wants to do what is right all the time. When you talk to this guy you know you are talking to someone that has a heart. All in all I will return to buy a vehicle from Ford of Kirkland and I definitely suggest you do toThank you
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Sales fine BUTextremely poor delivery***This Review is not Verified by jbrenneman***
** This review is not verified by jbrenneman ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Phone
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Raleigh
Review Ratings Score
Pricing
3
Greeting
4
Honesty
4
Time
2
Questions
3
Promises
1
Financing
3
Treated
2
Overall Score
2.75
I recently bought a used Honda Accord from this dealership and while I was quite happy with sales and dealmaking, I was extremely diappointed with the final delivery of the vehicle. I feel like once the deal was made, they just wanted the car off the lot as quickly as possible.
The used car sales manager complained that he was already losing money on the deal and so apparently was unable to honor the committment to do a nice detail on the car. I specifically agreed to come up in price because this detail job was touted as excellent, but now feel that this was just a false promise to rook me into paying another hundred bucks for the car.
I had specifically asked that the Detail tech look at three things: 1) Seatback pockets had garbage, dirt and goo in them, 2) Passenger window had a sticky smudge, & 3) rear seat cupholder folddown needed cleaning. The only one of these done well was #3. The tech did a half-hearted job cleaning out seatback pocket and on the smudge, instead of taking care or just saying there was nothing he could do, he quite obviously took a razor blade (or some other sharp scraping instrument) to the window and absolutely scratched the bejeezes out of the tint. To my mind the term "detail" means taking care to look at every doorwell, pocket, crease, the trunk, dash, etc. This wasn't done and in addition I now need the front passenger window re-tinted.
Its disappointing that the detail was done poorly, but what has driven me to write this review is that rather than step up and take responsibility, the dealership is saying they won't pay to have tint on this window redone since they can't confirm they did this....so basically I've got to eat another $50-100 bucks for the damage they caused to my car. I can understand that since I drove the car off the lot before recognizing the issue was there they cannot prove they did it, but its fairly obvious. My solution to this was to call the used car Sales Manager, Erik and suggest he simply ask the detail tech how the window smudge was addressed. He stated he was too busy at the time to check but
stated he would check and call me back. So, I gave him the benefit of the doubt and guess what? No call back.
The delivery of the vehicle was just so poor, I'm surprised that this is what service has fallen to in these tough times. My recommendation: Go (and send your friends) somewhere else... These guys WON'T make it right...
Happy to provide more detail: jbrenneman (at) hotmail (dot) com
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April 7, 2009, 5:57 pm
jbrenneman
Car Dealer Check Member
Join Date: Nov 2008
Reviews: 1
Review Comments: 1
Forum Posts: 0
Update on Sales fine BUTextremely poor delivery
As mentioned by other reviewers, both Jim and Amy Walen went out of their way to solve the frustrating situation. I feel that had I originally been able to deal with them, or thought to ask to speak to them, that issues with the delivery would have been rectified up front. It is now a few months after the resolution, but I wanted to be sure to correct the misimpressions my original review my have caused.
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Good surprises!***This Review is not Verified by bdfisher***
** This review is not verified by bdfisher ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
Yes
Year of your vehicle
2006
Make of your vehicle
ford expedtion
Name of Your Service Technician?
Jim... Advisor
Review Ratings Score
Problem Fixed
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Treated
5
Overall Score
5.00
I recently took in my 06 Expedition for some maintenance work. I was prepared to spend up to 800.00 based on quotes from other dealerships. When I arrived Jim greeted me and inspected my vehicle while he got my contact information.
He pointed out that my tires were almost worn out., and other than my transmission fluid, all of the other service items I had scheduled had all ready been done at previous recent appointments!! So instead of spending 800.00 and picking up a vehicle with bald tires, I was able to get new Goodyear tires and the service work my vehicle really needed for a total of $780.00.
Jim and his techinicians seem to really have my families needs as their #1 priority.
The work was done in 2hours while I waited and had a great sandwich at their deli. (the T-bird cafe!). I will be bringing my other vehicles there for tires in the future too. I shopped around on their wireless internet connection and found the prices he quoted me were the best in the area over Costco, Discount, etc.
My oil changes are cheaper than Qlube or Jiffy lube too!! And they use Ford synthetic oil and filters that my car was designed for.
Awesome service. Low prices, and the people there seem to really care.
In May of 2008, I regrettably purchased a 2008 Ford Edge from Ford of Kirkland. The choice of vehicle is not the regretted issue, the dealership is. We were talked into buying what is called the Northwest Protection Package for $795. (Certainly, we should have known better). This package was stated to include a protective coating for the exterior paint, interior leather and fabric protection. We had this package applied to the car a couple weeks after the purchase. My husband was appalled with the terrible job they had done. The car had not been buffed out and appeared as though someone had walked out in the middle of the job.
In addition, there were a row of scratches that were on the car that were NOT on the car when it was brought in. When these two issues were brought to their attention, the head person with the contracted in Detailing company agreed that it was a poor job. It was promised that the scratches would be taken care of when I brought the car back in. The total work done in this package was completed in a matter of a couple of hours and was worth a small fraction of what we paid.
I received a comment card from Ford regarding the Northwest Package which I gave the lowest possible rating. (I never heard back from anyone on this.) Later I find out from the sales manager that I was not suppose to have been sold the Northwest Package with its’ questionable undercoating and that the person who sold me that car had been let go.
There still lied the issue of the scratches that happened to the care while receiving this NW package treatment. I was told by sales manager, Greg Hartshorne, that Ford of Kirkland was going to make things right by having my car re-detailed and every attempt would be made to buff out the scratches. I was told that they would have the car for the day and set me up with a free rental. When I brought the car in for this promise, the fix was demoted to a car wash when relayed to the detail worker and I wouldn’t need a rental car.
I insisted that the promise of the detail be followed through along with the rental so I could return to work. Oddly enough, they sent me home with a car that had been sold and when I returned to work, I was called to bring the rental car back as the buyer was at the dealership to pick up their car!
The caveat of this whole debacle was the financing. On the recommendation of Ford of Kirkland, I set up the purchase of the car with their finance program AmeriCredit. I was guaranteed no hidden fees, early pay off or otherwise, if I were to pay the loan off prior to the first payment due date.
The full amount of the loan was paid the day I received the payoff address; two weeks prior to the first payment date. Within a month, I received another bill for $400 from AmeriCredit as set up fee for the loan. I contacted Ford of Kirkland to dispute this as I was promised no fees of any kind would incur with early payoff. (If you have any experience with AmeriCredit, you are aware of there daily harassment hence I had no other option but to pay the $408.) Mr. Wallie Ballie played me for a fool as he mislead me for several months that the dealership would take care of this matter and reimburse me for this bogus fee.
After nearly twenty fake promises that this matter was being taken care of, Mr. Ballie left a phone message stating that Ford of Kirkland had changed their minds and would not be honoring their promise.
If anyone is even thinking about buying a car at Ford of Kirkland, DO NOT!
Ford of Kirkland provides an outstanding example of what a good dealership should be. I have credit issues, and the entire staff went out of their way to help me. I thought I'd be going in feeling like an outcast, but the team, rather than making me feel like a social outcast, made me feel welcome and valued. My buying experience was outstanding; rather than spending the entire day at the dealership as I expected, I was in and out within just a few hours, driving a new car at an incredible interest rate. I am a customer for life.
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Update on Dishonest and fraudulent service department
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Sales fine BUTextremely poor delivery
Good surprises!
Never again at Ford of Kirkland