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Tommy Cheplick is an unbelievable sales guy.. He can relate well to you and answered all of our questions thoroughly. He respected me and my wife's concerns and found us a great deal on a toyota corolla 2009.. I recommend seeing him if you go to Folsom Lake Toyota.
Worst sales experience! The salespeople are high pressure. Finance and Sales Manager don't communicate well so you are left in a "he said she said game". Sales Manager, Devin Smith, is rude and will leave you sitting while he takes personal calls on his phone because he doesn't want to address the issues with his sales staff. After the car purchase they have no respect for their clients. You really are a quick buck because they are all desperate for sales. If there was not a government sponsored program they would fall flat and go back to mortgage sales.
we purchased the "one at this price" they offered and had us sign for a low interest through toyota, days later it was rejected and the maintenance/fiance man was a cheat and a liar.
We went looking for a Toyota Camry V6 or Hybrid. The person handling our request for information and test drive, Rahman, was very good and very friendly. However, when we expressed interest in actually buying the car Rahman brought us to David for further negotiation. Rahman took the information on our old (2005) Toyota Camry that we had discussed as a trade-in option, and also took the keys for our car so that his manager can inspect our car to fix a price for the trade-in.
David started by indicating that the MSPR was $32,000 for the standard 2009 Toyota Camry HYBRID and the invoice price was $30,000. At this point he asked us if we would buy the car right then. We indicated that we wanted to know the best price they could offer us, and then (before buying) we planned to check online to confirm if we were really getting a good offer.
When we asked for the best deal that we could get, David was visibly upset and then he indicated that we are not ready to buy a car yet. David also indicated that we should go do all the research we wanted to and then come back to him when we are prepared to buy the car on the very same day. As a final offer he asked if we would buy the car right then if he offered to sell the 2009 Toyota Camry Hybrid for $28,000 and bought our old car (2005 Totoya Camry XLE fully loaded w/o Navigation @ 60k miles). When I indicated that I would still have to go back and check online to determine if I am getting a good deal, David said 'just a minute' and walked out. It was about 10 minutes and we were waiting there in the customer cubicle.
As there was no sign I started to trot outside the cubicle when Bobby (Rahman's manager) walked by and asked if everything was fine. I indicated that we were discussing with David and that he had stepped out about 10 minutes ago. At this comment, Bobby went to the cubicle (where my wife was seated) and pulled a chair and said 'David walked out probably because he did not like your number' - it was a rude realization for us that the dealership salesperson walked out on us!!! And, Bobby now indicated that to 'Help us' he would now negotiate with us!!!
At this point I indicated that I would like to have the keys to my car and leave. Bobby's response - "Yes, you can have, I am not interested in your car anyway. You wait outside and I will get that key to you." All these comments were not in a friendly tone or gesture - he was rude in his manners, gestures, and voice. As my wife I were waiting outside we find another person (name unknown) who walks out from inside, goes to our car with the keys, opens the car and starts taking pictures! We just walked to this person and told that were no longer interested in selling or buying a car, took the keys and left the place.
Once I came home I get online and find that the 2009 Toyota Camry Hybrid has the following prices: Invoice @ $24546 and MSRP @ 26900 (Source: KBB.COM). This to me just indicates that David, while making us believe that he gave the best deal in the world, was actually trying to scam us out of our hard earned money by indicating that he would sell the car to us for $28,000 when the actual Invoiceis listed online is just $24546. At a minimum, even if round off the online price the dealer at Folsom Lake Toyota tried to cheat us of around $3000!!!
In conclusion, at Folsom Lake Toyota, not only did the sales people treat the customers in a bad way, they are also not trust worthy. David had actually indicated that he would produce the original ionvoice to us that indicates the price of $30,000 - I am not sure how he made such a statement.
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Folsom Lake Toyota is a dealer in Folsom, CA. Folsom Lake Toyota offers Ford and Toyota. Please feel free to Rate and Review the Folsom Lake Toyota Dealership so other Car Buyers can know what dealerships in the Folsom, CA area are great and which ones are just so-so. You can also use the Map below to locate other Folsom Car Dealerships quickly and easily!
Folsom Lake Toyota
Best sales guy ever!!
Worst car buying experience!
Worst sales experience! The salespeople are high pressure. Finance and Sales Manager don't communicate well so you are left in a "he said she said game". Sales Manager, Devin Smith, is rude and will leave you sitting while he takes personal calls on his phone because he doesn't want to address the issues with his sales staff. After the car purchase they have no respect for their clients. You really are a quick buck because they are all desperate for sales. If there was not a government sponsored program they would fall flat and go back to mortgage sales.
Toyota Maintenance harassment
we purchased the "one at this price" they offered and had us sign for a low interest through toyota, days later it was rejected and the maintenance/fiance man was a cheat and a liar.
Unfriendly, Rude, and Scammed!!