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I wanted to share the bad experience i had at Fletcher Jones Toyota at 3255 East Sahara Ave. Las Vegas, NV. 89104. I went to the dealership on 22 Sept. 2009. I was interested in buying a new Tundra Crewmax. The first person i talked to was a new guy and was not very knowledgeable about the trucks so he went and got another salesperson. His name is Emmanuelle Mambali. This is the conversation i had with him.
Me: "Im looking for a Toyota Tundra crewmax"
Mambali: : We have a few on the lot here"
Me: "I just want the basic model (Tundra Crewmax 4.6 Automatic V8 Black exterior/interior)"
Mambali: "How much are you looking to spend?"
Me: "..Around $30,000"
Mambali: "We have some Sequoia"
Me: " I want a Tundra..if i have to special order it thats ok"
Mambali: "Lets go inside and see if i have any in stock"
I sit at a desk and he goes to look for the truck i want. 15 minutes later he returns.
Mambali: "All i have is a WHITE Tundra with the options you want."
Me: "I dont really want the color white but lets go ahead and look at it"
Mambali: : "Its not here on the lot its still at the factory."
Me: "Well then i just want to special order the Tundra with the options i want. How long till it arrives?
Mambali: "Between 30 to 60 days."
Me: "Ok thats fine...any chance you can give me a better price on the truck?"
Mambali: : "No, because its a special order the price is nonnegotiable."
Me: "Ok, how long is this price good for..i want to think about it"
Mambali: " I thought you wanted to buy a truck today? The price is only good for today only."
Then Mambali starts telling me a sob story about how another customer came in and wanted to buy a Prius. Mambali gave him a test drive and the works. Then the customer offered Mambali a price that was to low and he ended up with no sale.
Mambali: "... I dont like customers that wastes my valuable time like that."
Me: "Well since you wont negotiate the price on the Tundra can i have a copy of the price report so i can think about it?"
Mambali: "No!...what are you gona do go shopping around at other dealerships?"
Me: "Of course...A smart shopper shops around first before they buy. So can i have a copy?"
Mambali: "No...No matter what dealership you go to its going to be the same price...all the dealerships buy the trucks from the same place."
Me: "Ok ill just go somewhere else."
As i get up to leave Mambali says to me "Thanks for wasting my time!" I apologized to him for "wasting his time" and i left. I definitely will not be going back to that dealership ever again!
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Fletcher Jones Toyota
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