Farrish Jeep Eagle & Subaru in Fairfax VA

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Farrish Jeep Eagle & Subaru

(703) 273-0200

9610 Lee Highway

Fairfax, VA 22030

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Service Rating
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Very poor technical and customer service

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(Read Detailed Review)

August 11, 2009, 8:35 pm

Yuri-Mishin

Car Dealer Check Member

Join Date: Aug 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Very poor technical and customer service

Why was your vehicle being serviced?

Maintenance

Were you given an accurate wait time?

Would You Recommend this Dealership?

Year of your vehicle

2006

Make of your vehicle

Subaru

Name of Your Service Technician?

James Bogan

Review Ratings Score
Problem Fixed	0		Greeting	1
Honesty	1		Time	0
Questions	0		Promises	0
Treated	0
Overall Score		0.29

The worst technical service I have ever seen. A few months ago during a routine oil change the technical apparently
spilt oil on the engine and terrible smoke and smell was coming from under the hood a few days. I was
"enjoying" a horrible burning smell inside the for weeks afterwards.

Today I brought my car (Subaru Outback) for a routine oil change and state inspection in the morning. I was
told it would take 2-3 hours, so I left. At the end of the day they called me to say the car will not be ready
today and will need to stay with them until tomorrow. I had to come and pick it up in the same condition I left it
in the morning. The service personnel and their manager did not seem to be very sorry and did not really
apologize. I don't think they really care.

I have never seen auto-service as poor as this. Will start using another dealership effective tomorrow and
will not recommend Farrish of Fairfax to anyone.

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Farrish Jeep Eagle & Subaru in Fairfax VA

Farrish Jeep Eagle & Subaru

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