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Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
2002
Make of your vehicle
Dodge Stratus
Name of Your Service Technician?
Chris Palo
Review Ratings Score
Problem Fixed
0
Greeting
3
Honesty
0
Time
3
Questions
3
Promises
3
Treated
3
Overall Score
2.14
Vehicle taken in for hard shift. Diagnoses was completed for $105.00 and to top it all off diagnoses was taken directly from a TSB. Vehicle was not driven at all. Ended up taking for a second opinion and all that was required was to reflash the computer.
Attn Mr Knokes Owner
Antioch Chrysler - Jeep - Dodge COMPLAINT
1810 Auto Center Drive
Antioch ,Ca 94509 SERVICE DEPARTMENT
Sept 10th 2009
Re : Invoice # 151746 Sent Via fax
925- 754-5837
Dear Owner , I brought my 2006 Town Country Van to your facility for repair of my rear
Sliding Passenger door , Service advisor # 86 Beranardus wrote up the repair order I advised
your service writer the door did not open from the inside and the door did not close right .
And the paint was peeling off the right window trim where the door track ran on .
I also asked him if the car was still under it’s factory warranty he stated yes it was I then
went to look at new cars and got a phone call from your service advisor telling me the key
was locked it the van , I told him I gave you the key and the van was still open when I Left
he stated do you have a spare key so I can move it I told him I was 125 miles from home .
Your adviser said don’t worry about it I will figure it out .
I got picked up by a friend and was waiting in the area However I do have first day rental coverage your advisor said it would be taken care of that day , I called at 1:45 pm to check
on the car , your service advisor said the door is fine opens from inside can not find any problems
I told him the door does not open close right , and will not open from the inside he said let me
have my guy check it again . Your adviser calls me back at 2: 25 pm and says they found a cable
that had fell off the door on the inside , and the door now works great . Ready for pick up .
I arrived at back at 3:25 pm Your service advisor directed me to the cashier to sign the paper
work . I did so and the went back out to the advisor to get the Van keys he had the van brought
up First thing I noticed a bird crapped all over my front windows , and I tested the door my self
Yes the door did open from the inside now but still did not close right and the paint that was peeled on the window trim was not addressed at all . I went back to him and said what’s going
on here the door still does not close right , and what about the paint , he said your right the door
does not close right and the roller on the door is the cause to the paint peeling he said let me get
my tech back here to look at it . The tech looked at the door and told him it was out of adjustment and the door roller was hitting the paint , then your service advisor stated , that is
no covered under the warranty , At that point I was really pissed off after waiting all this time
to get no results . Other than bird crap on my window and more song and dance .
What a night mare from hell dealing with your service department . Cat and Mouse Game .
I will be making a complaint with Chrysler and the better business Bureau along with Complaints
Board . Com from start to finish your company get’s a hands down in service .
They wanted to sell us 1 speciifc car that we didnt want. Any other car we looked at they needed "more money down." and were pretty persistent that we buy a car we didnt want. We ended up just leaving.
My 3 yr old daughter and I waited for six hours form 11am to 5pm while this dealer held my keys captive and would not allow us to leave even to get lunch despite my repeated requests to be allowed to take my car or any car to go get her some lunch. All this waiting just to have an agreed upon deal constantly manipulated and changed. In the end I had to forcebly demand my keys back just to be able to leave. I dont recomend this dealership for buying a car especialy if you have kids. The salespeople even sat and ate their ordered in lunch in front of us with no regard or consideration for my 3 yr old.
This dealer also has no contact info on their website other than an address and phone number so the only way to voice your concern to them directly is to call them up and engage in a verbal confrontation to which they just deny everything.
BUYER BEWARE
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