By: justrich

justrich — Mon, 27 Dec 2010 22:33:07 +0000

We set a date and time to meet with a salesman to purchase a 2010 Certified Used Jeep Grand Cherokee Laredo 4×4. Internet Mike assured us that it would be there waiting to test drive when we arrived since he would be there much earlier to ensure it was ready. We arrived, no Jeep! On three different occasions and 20-30 minutes of waiting (by internet Mike, Mike Riebe and another salesman who appeared lost while milling about), we were told the car was in service to ensure the Certified Used quality, out back getting pictures taken so they can put it on the internet (by the way, it was already on the internet; this is how we found the vehicle) and then finally at CarToys getting the stereo replaced. On two of these occasions, they tried to put us in a “similar” vehicle that had 10,000 more miles (too many miles for its year) than the one we planned to purchase. They disappeared again seemingly lost at what to do next, so we left. We sent a text to internet Mike to express our dissatisfaction. He made numerous excuses how “he can’t do it all” and felt “attacked.” Never a disparaging word was used. The Enumclaw CJD’s first “standard” is “treat the customer how you want to be treated.” Is this how they want to be treated? We agree internet Mike can’t do it all, but between 8:30am and our 10:00am arrival, he had no clue the Jeep was not available since the day prior? With today’s economy, we thought they would be happy to sell us the vehicle we wanted, ensure it was ready for the test drive OR call to tell us the vehicle was not ready so we would not waste our time and gas driving an hour to the dealership and set up a new time to look at the vehicle. Now, they want to drive the vehicle to our home to sell the vehicle. WHAT? Is this a common dealership practice? NO THANKS!

By: libertyski

libertyski — Tue, 10 Aug 2010 00:45:57 +0000

The day after I test drove a used Toyota Tacoma I said I would buy if we could negotiate price. Since we were looking at other at a different dealership that had power windows & doors it was suggested that they could add these on at dealer cost. I asked for what the cost would be and he told me he would find out and call back. I also asked about reducing the price and he said he would let me know. someone else called me back and told me the price had increased but they were willing to sell it to me for the original listed internet price (it is still listed for the same price on the internet). I was also told they had a standing offer from another dealership and they would be selling it to rotate it because it had been in stock for around 30 days. The standing offer was $400 less then listed internet price. The man I talked with on the phone did not even offer to sell it to me at that price. In addition, I notified them that they advertised it contained alloy wheels but that they were steel. That is about a $380 difference in Edmunds TMV price estimate. I Don’t believe they intend to change this misinformation. Do they really think people believe the price suddenly increases the day after you test drive a vehicle? Who would increase the price on a vehicle that has been in stock 30 days?

Comments on: Enumclaw Chrysler Jeep Dodge

By: justrich

By: libertyski