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My husband and I looked at used vehicles on June 2, 2009. We dealt with salesman Wasif Ali. He pressured us into leaving a $100 deposit for a car, with the verbal promise that if we decided we didn't want it he would reverse the charges on our credit card. We called in less than 24 hours and said we were uncomfortable with the deal, and he said okay, he would talk to his manager. We called repeatedly, once a week, asking why our money wasn't being returned. I spoke with general manager Bob Ellis on a number of occasions and he kept saying "oh we're looking into it." or "yes yes the check's in the mail." Two months later he suddenly forgot who I was or the nature of the complaint, and asked for proof. So I faxed over my copy of the paperwork and receipt on Aug. 8, 2009. I contacted Toyota corporate on Sept. 21, 2009 and spoke with a Tanesha. She refered it to Elgin Toyota's customer relations and true to my previous experience they never got back to me. When I called corporate again I was advised to either sue the owner of the dealership, Robert Loquerico, or try speaking with corporate liaison Michael Barich. Michael apologized profusely and sincerely, saying it was all a misunderstanding. On oct. 8 he reversed the $100 charge on my credit card, but did not reiumburse me for the the FOUR MONTHS of interest I've paid on that original charge.
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Elgin Toyota is a dealer in Elgin, IL. Elgin Toyota offers Toyota. Please feel free to Rate and Review the Elgin Toyota Dealership so other Car Buyers can know what dealerships in the Elgin, IL area are great and which ones are just so-so. You can also use the Map below to locate other Elgin Car Dealerships quickly and easily!
Elgin Toyota
Avoid at all costs!
