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they totaled my Navigator hard to believe but true
Pressure from salesperson to "Buy Now"
High
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
mike hillman
Review Ratings Score
Pricing
0
Greeting
0
Honesty
3
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.38
This is a true story.
After Vince Butera, the service manager, totaled my Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be "blackballed at 15,000 Ford/Lincoln dealerships" worldwide. I was lied to, and after four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The sales management personnel was despicable and treated me with the utmost disdain. All mighty Ed Howard himself ignored me while I was in the dealership, never had the courage, the courtesy or the social grace of even sending me an apology. All I wanted was for them to make it right. I could use some help in attempting to force them to do the right thing, any suggestions?
This is the worst dealership with which I ever dealt.
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April 9, 2008, 11:30 pm
tls2fast
Car Dealer Check Member
Join Date: Apr 2008
Reviews: 1
Review Comments: 2
Forum Posts: 0
Comment on they totaled my Navigator hard to believe but true
You purchased a vehicle AFTER they totaled yours?? You never called the police when you discovered they had damaged your vehicle? No Police report? All of these actions would have made legal action MUCH easier.
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Ed Howard Lincoln Mercury
Comment on they totaled my Navigator hard to believe but true
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