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March 8, 2008, 10:41 pm
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Car Dealer Check Member
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Join Date: Mar 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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they totaled my Navigator hard to believe but true
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Pressure from salesperson to "Buy Now"
High
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
mike hillman
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| Review Ratings Score |
| Pricing | 0 |
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Greeting | 0 |
| Honesty | 3 |
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Time | 0 |
| Questions | 0 |
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Promises | 0 |
| Financing | 0 |
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Treated | 0 |
| Overall Score | 0.38 |
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This is a true story.
After Vince Butera, the service manager, totaled my Navigator while joy riding in a rented mustang inside the service building, I was threatened, told that if I caused trouble I would be "blackballed at 15,000 Ford/Lincoln dealerships" worldwide. I was lied to, and after four weeks of fighting an uphill battle with unresponsive people, I was sold a sub-standard replacement vehicle and basically told to get lost. The sales management personnel was despicable and treated me with the utmost disdain. All mighty Ed Howard himself ignored me while I was in the dealership, never had the courage, the courtesy or the social grace of even sending me an apology. All I wanted was for them to make it right. I could use some help in attempting to force them to do the right thing, any suggestions?
This is the worst dealership with which I ever dealt.
 Post Thanked 0 times  Post Booed 0 times
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Ed Howard Lincoln Mercury
Comment on they totaled my Navigator hard to believe but true
