Smith Haven Mitsubishi
827 Jericho Turnpike
St James
NY
11780
(631) 988-4818
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Internet
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Bethany
My Smith Haven Mitsubishi reviewUnprofessionally, I was told to come back several times. Sales woman was uninformed about the car less than I was. They wanted me to put a deposit on the car without an interest rate or a monthly payment. They were very unreliable and unpromising when they said that they would call me back on many occasions and they failed to do so. This went on for about a week when finally they told me that I couldn’t even be approved for a loan on a first time buyer program. While in the dealership there was another complaining customer with a similar issue. Overall, it was shady business in an unprofessional enviroment. I do not recommend this dealership to anyone. Also plan on waiting for a minimum of 3 hours each time they say you will get your car today!
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2009
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Vehicle make
Mitsu
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Service Technician
Bill
My Smith Haven Mitsubishi reviewI wanted to thank you. I appreciate it very much, your help and for letting me know if there was anything else wrong with my car. I appreciate that very much.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
B
My Smith Haven Mitsubishi reviewThey were very prompt and got our car done quickly. They got me out in a timely manner. They service guy was very informative and attentive.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2011
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Vehicle make
Mitsubishi
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Service Technician
Bill
My Smith Haven Mitsubishi reviewIn and out very fast. The service is always prompt. No procrastination at all.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2010
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Vehicle make
Mitsubishi
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Service Technician
Bill
My Smith Haven Mitsubishi reviewVery pleased with service received @ Smith Haven Mitsubishi. Only one thing…should have coffee made. It would be nice if you had coffee ready in the morning.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
mitsu
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Service Technician
Bill
My Smith Haven Mitsubishi reviewThe service guy was quick. Didn’t feel like I was being jerked around. Quick and efficient service.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brett
My Smith Haven Mitsubishi reviewHonest staff. I have bought 2 vehicles from them in the last 6 months. Very well organized dealership. Everything was done perfectly including the loan.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Bill
My Smith Haven Mitsubishi reviewThe mechanics did excellent work. I give you all ten ratings because you deserve it. Thanks for taking me in right away.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Mike
My Smith Haven Mitsubishi reviewI can’t tell you how much I love you all. I will most definitely be doing business here in the future. Great buying experience.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brett
My Smith Haven Mitsubishi reviewMy salesman did everything to make sure me and my wife were satisfied. The finance guy went over every detail with us. Overall we had a nice experience.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Bob
My Smith Haven Mitsubishi reviewSmith Haven Mitsubishi hit the ball out of the park. Both sales and service were great. Only good things to say about you guys. Happy Camper
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
2008
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Vehicle make
Mitsubishi
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Service Technician
Didn't say
My Smith Haven Mitsubishi reviewPunctual with the amount of time it would take. Very accurate with the wait time.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
N/A
My Smith Haven Mitsubishi reviewThis is my 3rd Mitsubishi. I wouldn’t have bought another one if they did not do such an excellent job.
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Pressure from salesperson to "Buy Now"
Normal
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Brett
My Smith Haven Mitsubishi reviewWhat a wonderful experience?! They were very professional with the service.
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Pressure from salesperson to "Buy Now"
Low
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How did you first contact the Dealership
Phone
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Did you purchase from the Dealership
Yes
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Would you Recommend this Dealership
Yes
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Name of Your Salesperson
Bill
My Smith Haven Mitsubishi reviewI had a family problem and called in to reschedule appt. When I called Bill told me that he could take me the same day. I went in and there was no wait. He even took my car and washed it. I wasn’t at the dealership 45 minutes. I’m very impressed because he could have easily said no and rescheduled me for a later date. I commend Bill! I appreciate him extending his hand to help. Everything was perfect!
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Pressure from salesperson to "Buy Now"
High
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How did you first contact the Dealership
Walk-In
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Did you purchase from the Dealership
No
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Would you Recommend this Dealership
No
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Name of Your Salesperson
Ryan
My Smith Haven Mitsubishi reviewThis place was a nightmare. We were treated to unprofessional service and a faulty carfax. The salesman (if you could call him that) who helped us was named Ryan and he was as unprofessional as they come. He provided us with a carfax that was missing much information and when we followed up on it, we had found that our car had been in a terrible accident and was overpriced. When we called him out on it after putting in a deposit he did the right thing and offered us a more expensive, identical model that we hadn’t looked at, thinking it was a better deal, we jumped on it because we already left a hefty deposit. He promised to get back to us ASAP and we wound up waiting around 3 days in total. It was ridiculous. When we would call, we would get, “Ryan isn’t here right now,” or “Ryan is out to lunch,” and we would never get a call back. When we did manage to get a hold of him he never had a straight answer as to what our interest rate was or any financial information. He said we weren’t authorized to ask that information. Isn’t it my information since I’m purchasing the car? It finally went on too long and after too many empty suggestions like, “You can come get the car right now if you want it,” we finally said we’ll be there in 10 min and they flipped out saying they needed more time to clean the car and he told us to be there in an hour. As we pulled up Ryan was pullng out of the parking lot in his own vehicle. We waited in the lobby for about 30 min until he got back. When he arrived he wanted to put the plates on and sign paperwork without ever telling me my interest rate or monthly payment. I said I wanted to see the car so he lead us out to the parking lot. WHAT A MESS. The more expensive model had a giant scratch in the windshield and it was missing the front grill! The interior was heavily stained and the dashboard literally looked like someone keyed it Freddy Kruger style. It was horrible and when I said I didn’t want this car he screamed, “BUT THIS IS THE SAME CAR I SHOWED YOU 3 DAYS AGO!” Meanwhile it was the same model but not this car in particular and there was no way I was paying good money for a car that was missing pieces. When I declined to go any further Ryan and the Manager were terrible to me. Instead of trying to show me anymore cars they were rude and snotty. I was reluctantly given my deposit back and after I signed the reciept Ryan threw it at me and walked away. It was completely unprofessional. There was no, “i’m sorry, it was nice doing business with you.,” no handshake. Nothing. I didn’t even know everything was done until I asked the manager, “Is there anything else I need to do?” and he said, “Did you sign your recipt?” and I said, “Yes.” He replied, “Nope, See Ya. Have a nice day.” It was so childish and obnoxious. I hope no one ever buys another car from these greasy clowns.
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Vehicle serviced for
Maintenance
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Accurate estimated wait time
Yes
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Would You Recommend this Dealership
Yes
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Vehicle year
-
Vehicle make
-
Service Technician
My Smith Haven Mitsubishi reviewI purchased a Mitsubishi Outlander Sport from Smith Haven Mitsubishi. I came in for my routine service and I love that I’m always taken care of when I visit. You guys are great! I’m really really happy with my service and I will continue to keep coming back. Thank you!
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