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My initial impressions of East side Subaru were, as a whole, fine. The staff was initially friendly and the price quoted for my 30k service was about average. I was even given a loaner. But the experience turned bad when I came to pick the car up. I was ushered past the service rep to the cashier to get my money. After reviewing my bill I realized that the cabin air filter, I requested, had not been installed. When I inquired about it I was told that my car didn’t have one. I then requested that they double check because the owner’s manual clearly stated that it did. After insisting that I was wrong I had to find the cabin air filter myself and prove to the service manager that my car did indeed have one and that it was nasty, full of hair, pine needles and dirt. I knew from previous experience that if this filter is not replaced it can lead to the failure of the blower motor and a $600 repair, of course the car would be well out of warranty by the time that happens. After showing the service manager the filter he became belligerent and told me they had it in stock and would replace it for $75. I found it funny that he knew the filter was in stock and yet didn’t know my car had one. I refused to let them work on the car anymore and took it to elsewhere. After leaving the dealership I noticed that the engine air filter had not been attached and that the engine was sucking in unfiltered air, fortunately I discovered this quickly and I doubt any harm was done to the engine. It was at this point that I realized they replaced an air filter that was literally a few days old, and I had clearly told them it had a new air filter in it. I can only assume that they routinely replace the filter regardless of the condition of the current filter to add a few more dollars to the cost of maintenance. The icing on the cake was being charged for synthetic and standard engine oil! Needless to say I will never be back and I hope that taking the time to write this review will save someone else the pain and frustration I experienced.
I worked with the internet manager Zach Bridge here. He seemed very honest and upfront with everything - no games or schtick - I told him what I wanted, what price I wanted to pay and he made it happen with no grief.
This dealership also gave me lifetime oil changes as part of their "package", I am looking forward to using them!
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Eastside Subaru is a dealer in Kirkland, WA. Eastside Subaru offers Nissan and Subaru. Please feel free to Rate and Review the Eastside Subaru Dealership so other Car Buyers can know what dealerships in the Kirkland, WA area are great and which ones are just so-so. You can also use the Map below to locate other Kirkland Car Dealerships quickly and easily!
Eastside Subaru
Never trust their service department...
Great experience buying my car