B and B Automotive
We are a 22-year-old Buy Here Pay Here used car lot in PA just minutes away from Philadelphia. We have helped over 22,000 great people with bad credit, no credit, repossession or bankruptcy get an affordable short-term auto loan for one of our certified used cars, trucks or SUVs.
We typically have over 175 certified used vehicles to choose from and they are ALL available for our Buy Here Pay Here credit program, not just a few like some other car dealerships.
Each certified used car comes with a FREE EXTENDED WARRANTY and FREE LIFETIME STATE INSPECTIONS. We take care of our cars and our customers. Did you know that your auto loan can actually rebuild your credit quickly… up to 100 points or more!
We offer SHORT TERM LOANS on all our used cars and you have the option to carry LIABILITY INSURANCE ONLY, which can save you hundreds of dollars a year on insurance!
Our buy here pay here car lot is located just outside of Northeast Philadelphia, about 5 mins from the Franklin Mills Mall. We have a 40-mile lending radius, which contains all of Philadelphia, most of the surrounding counties, and many areas in New Jersey, including Burlington.
Our down payments are as low as $295 and monthly payments are from $59 a week!
CALL TODAY for your instant auto approval and see just how easy it is to get you driving today–without giving us your Social Security number!
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
Yes
-
Vehicle year
2000
-
Vehicle make
Nissan
-
Service Technician
Jack
My B and B Automotive reviewGreat service! Problem identified and fixed the first time. The price was exactly was was quoted to me. They kept in touch as promised and completed the work on time. Thank you Jack!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
mike /Celeste
My B and B Automotive reviewVery helpful, and honest. The people are very nice and helpful willing to work with you. Also Celeste Robinson was a great help with everything from the time sent the internet request for information.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Micki
My B and B Automotive reviewI wanted to take the time to thank Micki for her excellent customer service and getting me pre-approved; its true what they say about first impressions as they are lasting ones! She made the experience a pleasant one….when I got to actually buying the vehicle..Brian was a great guy…..I heard a lot of bad rap about this place on line while doing the necessary research but my experience was great and I will come back to B&B Automotive….I will refer friends and family to come here when buying a vehicle and to ask for Micki when calling and Brian when buying. What a great team!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Jose
My B and B Automotive reviewI want to take the time to thank Celeste for the enthusiasm and the motivating drive of excellence displayed over the telephone. Celeste addressed all of my questions, and concerns. She even got me a pre-approval right over the phone. Celeste also emailed me a coupon for additional cash to go towards my down payment. Upon arrival, I was greeted and taken care of. The capacity of people that were there was a little overwhelming considering I had an infant with us. But the service was excellent; the information is up front and plain, unlike most/all car dealerships. The vehicles were all clean, up to date with mechanical work and maintained very well, even with low mileage. Thank you celeste and B&B Auto for working with me and helping me focus on the future and not the past!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewThe employees are very friendly and helpful. They answered all of my questions with satisfaction. They worked with me and my budget to get me into a car. I would refer friends and family to come here when buying a vehicle.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewGREAT SALES REP! A++
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewMy experience here today was a complete success. The representative whom helped me with looking for and purchasing a vehicle was very helpful. The process went very smooth. My experience was great. If there was a rating from 1 to 10 I would give it an overall 10.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewThe staff at B & B Auto are pleasant, courteous and friendly. They work with you to accommodate your needs. They take their time to answer any questions you may have and even explain what you don’t know. My overall experience was great!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewI had a very good experience at B&B. The people were very helpful and the deal was great. I love the warranty deal. Thank you.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Brian
My B and B Automotive reviewGreat service. A true advocate for its customers. Professional. Thank you!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewMy experience was great! I didn’t feel as though she was trying to get more out of us. I felt that she wanted to help in every way and she did just that.
I would and will recommend her to everyone I know. My first time buying a car at B&B was the best experience for both me and my husband.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewMy experience in coming here was truly amazing. Deneen was patient, highly knowledged in all vehicles and she offered me several choices that fit my needs and budget.
I was/am so happy and excited with my new vehicle. Deneen also pleasantly worked with me with my credit issues and at no time was I made to feel embarrassed or uncomfortable.
I will ALWAYS come here first for any vehicles in the future and I will recommend her highly.
I am so glad I came here. On a scale of 1 to 100, B&B Automotive is a 100.
Sincerely,
Dianne
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
My B and B Automotive reviewI had Awesome experience purchasing a vehicle for the 1st time from you guys. Everyone was very nice and friendly Especially “Celeste” She helped me find the right location for a great reliable car. And also my sales associate Mark for helping me with my finance.. Just wanna say thank you !! You guys are awesome .
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Frank
My B and B Automotive reviewFriendly and helpful staff. I had a great relationship with everyone–from buying the car to making payments. They make me feel valued as a customer and as a person.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Mike
My B and B Automotive reviewthe prices are not that bad this my first time doing a buy here pay here my payments are good too I like that extended warrenty I have a few folks I’m gonna have come check yall out my fam told me about this place thanks celste got more ppl coming so i can get that 200 but everyhting was solid
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Brian
My B and B Automotive reviewThe wait was a little long, but the entire staff was friendly, professional and very helpful. The terms seem very reasonable and the warranty is solid.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Jose
My B and B Automotive reviewJose made the entire car buying experience a real pleasure. He was VERY helpful!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewMy experience was great! Two thumbs up!! Deneen was excellent and very friendly. Thank you for all the help. I LOVE this place!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
None
My B and B Automotive reviewI was looking to buy a car from here. I checked their lot, and the cars looked terrible, the few I looked inside of didn’t smell that great either. Decided not to buy that day. I’m glad I checked the reviews. Seems very shady that the negative reviews are all detailed and specific, and many of the positive reviews aren’t and are very generic, or seem like bogus stories. Makes me believe someone at this company is posting false reviews.
Gonna follow my gut and not purchase from here.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewI am VERY grateful for the help I had finding a great car! “Good Services”!!
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Jose
My B and B Automotive reviewB&B is one of the BEST dealerships that I have been to yet. Jose is a wonderful sales rep. He is very helpful and he helped me to the fullest. I greatly appreciate it.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Brian
My B and B Automotive reviewThey are a very good dealership! Very good cooperation and they understand my needs. I LOVE B&B Auto. They are doing a great job. I am so happy that I can get a great car from them. Thank you to B&B Auto.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Jose
My B and B Automotive reviewJose was great happy I was able to finally get driving this was my second trip there but all in all things turned out good Celest was a wonderful help to.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Mary Beth
My B and B Automotive reviewPerfect service! Never have to wait, the girls are always pleasant–My questions are always answered rightaway. Because of all this I will come back and get another car and car loan.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewFrom the time I called and spoke with Micki W., to the great service I received from Deneen, I was treated with so much respect. Everyone was courteous and they truly made it easy for me to purchase a great car. I’m able to breathe now! I recommend B&B to everyone. This single mom/grandmom is driving home happy!!
then its about that damn time those rip offs learn to act the fuck up.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Mike McGinty
My B and B Automotive reviewWith purchasing this car since January 2013, I’m so glad that I choose B and B Auto. I’m very happy with my car and with the Buy Here, Pay Here program. Last week I had to take the car in for service for a minor problem and the service guys were great.Thank you B and B…
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Tim Brill
My B and B Automotive reviewI’ve always been amazed when I read online reviews… it seems that there are genuine tributes from satisfied customers as well as emotionally fueled rants by those who, for some reason, want to discredit the dedicated work of a caring company and its employees.
Granted, no one is perfect and honest mistakes may happen. It’s a part of life. But after all is said and done, “the cream will rise to the top.” And from my first-hand experience, B&B Automotive has risen to the top of the Buy Here Pay Here arena.
By giving second (and third) chances to people with bad credit, no credit, repossessions or bankruptcies, B&B Automotive gives dignity and hope to those who have been turned down elsewhere. They work with you… helping you succeed. And in doing so, they help restore, rebuild or re-establish your credit. (And we all know that a higher score means more opportunity and lower costs for loans!)
They offer a free protection plan that covers the major items in a vehicle and they have an honest and professional service staff. Vehicles, whether new or used, have parts that fail over time. But I’d rather buy a dealer-certified car from B&B than take my chances with a private sale or with another dealer who just wants to make a sale.
The bottom line: B&B Automotive cares about me and my car. I’m glad I experienced B&B first-hand and I’m glad to share my thoughts with the online community.
I entered YES to “Did I purchase…” and YES to “Would recommend” but it came up as “NO!” I WOULD DEFINITELY RECOMMEND B&B AUTOMOTIVE to my family and friends!
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Noone
My B and B Automotive reviewWow I was going to purchase a Chevy impala from here but after hearing the overwhelming bad reviews about this place I must admit I am reluctant now.
Josh,
I just want to put it into perspective for you we have sold 6000 vehicles to customers in the 3 years these 12 negative reviews span. The amount of negative reviews to sales is .2% that’s not even a half of a percent.
However, even .2% is too much for us as we take every unhappy customer very serious and try our best to resolve every one. We do have a ton of video reviews on our website you are welcome to take a look at http://hasslefreeautoloan.com/testimonials/. While we completely respect your decision to not do business with us based on what you read on the internet, we would like to urge you to reserve a negative review based on your own experience not a 3rd party perspective. Please call me Josh I would love an opportunity to explain why so many other people choose to do business with us.
Thanks,
Kristen 215-781-2599
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Jack
My B and B Automotive reviewAll of the associates of B and B Automotive were very helpful and did a great and timely job with my car, all of my questions were answered promptly and the work done was amazing. They took their time assessing the problem and made sure that everything was in working order before i left the compound. I would always have them work on my car and will recommend anyone to buy from them
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Frank & Jose
My B and B Automotive reviewI purchased my first vehicle with Frank from B&B back in 2008. He was very informative and not pushy at all. It was a 1998 Mercury Mountaineer. I can’t complain about it at all. I had it for 5 years with just minor problems (mostly standard repairs); definitely got my money’s worth out of it. I just went back there on February 9th to trade in the previous vehicle I bought there for a smaller car. I got a little lost, called them up and they were very polite and gave me directions on how to get there. I showed up about 20 minutes late for my appointment with Frank so they gave me Jose. He was also very informative and nice. Both men never came out with me to look at cars to pressure me into anything. I always made my own decision. I wound up financing a 2005 Nissan Sentra. Jose was able to get the price down with some coupons for me since I was a repeat customer. I couldn’t be happier. They also gave me money towards the down payment for my Mountaineer. I haven’t ever had a bad experience. Even with my old Mountaineer, everything went smoothly. I have not so perfect credit, so it’s great that I can get a great running vehicle here. Another great thing is they don’t require you to have full coverage insurance on the car to drive it off the lot. That saves a lot of money right there! I will definitely be going back whenever this car starts giving out which I hope is longer than 5 years.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Fran Galasso
My B and B Automotive reviewI had been saving money to buy a used car from a private seller until i decided to go to ACC (B&B, just a different location). Fran was very patient with me explained everything i needed, and was very helpful. He also suggested an extended warranty which turned out to be a great idea as within a month my entire engine needed to be replaced due to a cracked block. I was given a loaner vehicle with was greatly apprieciated since B&B doesnt give loaners. While my vehicle was in the shop all the staff there were very understanding and worked to get my car back to me ASAP. The one thing they could do better is keep up on informing their customers so i would advise the future buyer to call them if they want more info on their vehicle. Once i got my vehicle back the service manager filled my tank for all the inconvience which was so greatly apprieciated as i am on a very tight budget with no room for error.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
I forgot
My B and B Automotive reviewMy payments will be up in a couple of months. I have had nothing but trouble with this car. This car left me on the road twice! I put in thousands of dollars to correct the problems, but just as I pay for one problem, another pops up. Now the transmission is going. I would have paid all my payments for a non-functional car. What a waste of money. The car isn’t worth the amount I paid for it. I am out 6,000 bucks. Don’t buy anything from this dealership. They promise you the world but gives you nothing but junk and headaches. If you have a kid, it is even worse because the car is not reliable. Oh yeah. And driving in the freezing cold is no fun either. This is the 2nd winter without heat.
Robin,
We are sorry you are having problems with your vehicle, please contact me at your earliest convenience I would love an opportunity to see how we can help you. Since you purchased the car a few years back we have certainly invested a lot to improve vehicle reliability.
Here are some of the investments we have made:
- We added four new certified A technicians.
- We added $400,000 in state of the art shop equipment.
- Purchased an additional service facility.
- We hired quality control person whose only job is to take a 2nd look at every car.
- We hired Chuck Demarco our service center customer service manager. His primary focus is to make sure our customers are happy.
- Our vehicles now come standard with a 24 month FULL warranty.
- Free oil changes for the life of the loan.
- As well as free PA inspections for the life of the vehicle.
We have done this all at our expense because we are serious about customer satisfaction here at B & B Automotive. Again please call me I would love to speak with you. Kristen 215-781-2599
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Deneen
My B and B Automotive reviewNEVER EVER BUY A CAR FROM HERE! I recently purchased a 2002 Dodge Neon from this place and from the minute I drove it off the lot had NOTHING BUT PROBLEMS. First off the cars speedometer didn’t work. I took it right back to the dealership and they sent me over to Josh at the service center. Josh told me about an hour wait and so my girlfriend and I sat and waited over an hour in the waiting room and when we asked Josh what was going on he told us he didn’t know we shouldn’t have come during lunch time. We waited from 10am until about probably 4pm. I had got news my girlfriend’s father had passed away and told Josh I needed to get the car back now and I’d be bringing it back to him. So I set a date to bring the car back and when I did bring it back he couldn’t give me a time frame for when the car would be done or at least looked at ( I work three jobs I need to know when I will have my vehicle. ) The day before Thanksgiving he gave me the car and apologized that it had not been fixed and said we’d try again after the holiday. Not even 15 minutes after picking the car up from him the breaks FAILED. I luckily got into a parking lot and called Josh and he didn’t even say sorry for it or seem at all bothered by this he gave me a number for a tow truck, but it the was wrong number. I spent 20 minutes getting a hold of a tow truck. Oh, and because this was the day before Thanksgiving was unable to get a rent a car, and ended up missing a day of work where I would have made time and a half. After all of that I decided to never go to the service center with Josh again. He was more concerned with his cell phone and what xbox game he was getting than my car. I finally got my car over to the other service center where they were MUCH better. They knew what was wrong right away got the car back to me in two days and were able to tell me a time frame so I knew when the car would be done. They did awesome. Haven’t had a speedometer problem since. BUT now my transmission is acting up. After picking my girlfriend up from work two days ago the breaks failed yet again and the transmission acted up. It’s currently in the service center, but I have no idea what is going on with it. Also I’d like to say the warranty company AVP was supposed to reimburse me for my first rent a car I sent them all the paper work for it and they still have not sent me a check and that was almost a month and a half ago. I’ve sent them paper work 4 times.
Also even better about the car my sunroof which was the whole selling point DOESN’T work and B&B says that is all on me to fix. My alignment is so off it is sickening. My doors make a horrible noise whenever you open them up.
Needless to say I have made a lot of mistakes in my life, but this car is the WORST one. I wish I had not signed away so many rights when I got this lemon or I’d be getting a lawyer. This thing is a death trap.
Honestly just save yourself the hassle, money and just go to another place. I’ll never recommend this place to anyone I know and I’ll never get a car from here again.
I could have probably got a newer car with less problems for the same price. By the way everyone I pay $203 bi-weekly for this piece of junk.
STAY AWAY FROM B&B!
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
GoodHeartedHeavyConcious
My B and B Automotive reviewDear Future Buyer,
DO NOT BUY A CAR FROM THIS PLACE!!! ONCE AGAIN DON’T BUY ANY TYPE OF VEHICLE FROM THIS “ESTABLISHMENT”!! First of all, the salesman alternate the front two offices as if they personally belong to them, so when you return there is a completely different salesmen smiling in your face. Secondly, I was sold a car by an individual who promised and guaranteed that the car had no prior issues, except minor things, “mostly interior cosmetic things.” He also said it was newly brought onto the B&B lot. Along with the vehicle passing their 125 points check…This is B.S. simply because when I purchased my vehicle only a day and a half later it broke down on the side of the road. Not to forget, I already had scheduled appointment to get the car’s gas meter fixed after the prior to the incident. For those that don’t catch on quickly..I brought the car on THURSDAY night and it was on the side of the highway by SATURDAY afternoon. When I brought this to the COMPANY’S attention all of a sudden everyone was not available and the office (7021 location) was closed. However, they still manage to answer the phone? Anyways, after sitting in the car for an hour and fifteen attempting to contact the two tow truck companies B&B suggested along with playing phone tag with the various “unavailable” sales personnel. So, apparently one tow truck company had sent all its trucks out already and the other company’s number was disconnected. Someone with a good heart, but heavy conscious came to the rescue and took me back to the dealership. Once there I was given a “loaner” that was not only dirty, it smelled like a cigarette box (for non smokers you can relate). Not to mention it had its engine problems as well, since that car later was checked out by my personal mechanic. Long story short a B&B Repairman called me that Monday and told me that the vehicle had broke down because there was not any gas in the car and that it was ready for pick up. I called to confirm this with the Sales Manager and his response was that it didn’t sound right and that the car should be ready by the next day (Tuesday). He also ensured that he would call me once he got to the bottom of the Conclusion found by their repairman (mechanic). So, my question is when did ‘not having enough gas’ affect the car’s battery? Because the car definitely wouldn’t turn over no radio, no dome light, nothing. Now once again, this is B.S. why because the salesmen had gone to the gas station and filled it up before I even was able to pull off the lot. Than, out of my own curiosity I later attempted to put additional gas into the car since the gas meter was still not working properly. As a result it wouldn’t take much because it was just about full. So, when I showed up on Tuesday guess what People? My car still was not done being REPAIRED!! Exactly, Unprofessional, Untimely, Unorganized, and Unacceptable. Now, here’s where it get good the Repair Manager states that he never gave anyone in Sales nor his Repairman the Green light on the status of the car and that it would be ready. Of course the cycle of blame began from that point and the fishy part I brought my own personal mechanic who asked along with myself that asked again if my mechanic had permission to check out the current condition of my vehicle. The answer, there was none, Except for “Let’s go into my office”. Thirdly, “Kristen” do yourself a favor and don’t bother to respond because you are just as guilty as the rest having me on hold for twenty five minutes; while I was stuck on the side of the highway. Yes, sweetie this is the nice version of what I really want to say about the establishment that you as well as others represent. As, far as I’m concerned there aren’t enough apologies or gentle half ass puzzling remarks that could be said to replace my time, money and energy through this Brief Week of HELL brought to you truly by B&B Automotive aka B&B Auto Car Lot. Thank you and Best Wishes.
Amber,
There is nothing else to say but sorry. I cannot say we are always perfect but we do try our best. Loosing you as a customer was a painful experience. However, I hope you can understand there was never any malice, disrespect, or lack of urgency in helping you. We failed you in communication and we will try our best to learn from our mistakes for the future. Just so that you understand, our business model depends on having reliable vehicles, it is as important to our success at it is to yours. We are not like a typical car dealership that sells your loan to a bank. We don’t get paid unless you make your payments. Having a vehicle that runs great is an important part of that. That is why every car goes through two quality checks; we give you a free extended warranty, life-time free inspections. We are also working on a plan right now to offer even more value. In your situation it seems we recognized a problem with your vehicle since we had you set up with an appointment to come back. In the future, we will learn from your situation and NEVER send a vehicle off the lot no matter how certain we feel we are it will not affect drivability.
I also hope you appreciate that when you were dissatisfied we instantly issued you a full refund of every dime without even having to ask us.
Thank you for your feedback, if you change your mind in the future we would love an opportunity to redeem ourselves as the company we strive to be.
Sincerely,
Kristen
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2002
-
Vehicle make
Hyundai
-
Service Technician
Quincy
My B and B Automotive reviewDear Future Buyer,
DO NOT BUY A CAR FROM THIS PLACE!!! ONCE AGAIN DON’T BUY ANY TYPE OF VEHICLE FROM THIS “ESTABLISHMENT”!! First of all, the salesman alternate the front two offices as if they personally belong to them, so when you return there is a completely different salesmen smiling in your face. Secondly, I was sold a car by an individual who promised and guaranteed that the car had no prior issues, except minor things, “mostly interior cosmetic things.” He also said it was newly brought onto the B&B lot. Along with the vehicle passing their 125 points check…This is B.S. simply because when I purchased my vehicle only a day and a half later it broke down on the side of the road. Not to forget, I already had scheduled appointment to get the car’s gas meter fixed after the prior to the incident. For those that don’t catch on quickly..I brought the car on THURSDAY night and it was on the side of the highway by SATURDAY afternoon. When I brought this to the COMPANY’S attention all of a sudden everyone was not available and the office (7021 location) was closed. However, they still manage to answer the phone? Anyways, after sitting in the car for an hour and fifteen attempting to contact the two tow truck companies B&B suggested along with playing phone tag with the various “unavailable” sales personnel. So, apparently one tow truck company had sent all its trucks out already and the other company’s number was disconnected. Someone with a good heart, but heavy conscious came to the rescue and took me back to the dealership. Once there I was given a “loaner” that was not only dirty, it smelled like a cigarette box (for non smokers you can relate). Not to mention it had its engine problems as well, since that car later was checked out by my personal mechanic. Long story short a B&B Repairman called me that Monday and told me that the vehicle had broke down because there was not any gas in the car and that it was ready for pick up. I called to confirm this with the Sales Manager and his response was that it didn’t sound right and that the car should be ready by the next day (Tuesday). He also ensured that he would call me once he got to the bottom of the Conclusion found by their repairman (mechanic). So, my question is when did ‘not having enough gas’ affect the car’s battery? Because the car definitely wouldn’t turn over no radio, no dome light, nothing. Now once again, this is B.S. why because the salesmen had gone to the gas station and filled it up before I even was able to pull off the lot. Than, out of my own curiosity I later attempted to put additional gas into the car since the gas meter was still not working properly. As a result it wouldn’t take much because it was just about full. So, when I showed up on Tuesday guess what People? My car still was not done being REPAIRED!! Exactly, Unprofessional, Untimely, Unorganized, and Unacceptable. Now, here’s where it get good the Repair Manager states that he never gave anyone in Sales nor his Repairman the Green light on the status of the car and that it would be ready. Of course the cycle of blame began from that point and the fishy part I brought my own personal mechanic who asked along with myself that asked again if my mechanic had permission to check out the current condition of my vehicle. The answer, there was none, Except for “Let’s go into my office”. Thirdly, “Kristen” do yourself a favor and don’t bother to respond because you are just as guilty as the rest having me on hold for twenty five minutes; while I was stuck on the side of the highway. Yes, sweetie this is the nice version of what I really want to say about the establishment that you as well as others represent. As, far as I’m concerned there aren’t enough apologies or gentle half ass puzzling remarks that could be said to replace my time, money and energy through this Brief Week of HELL brought to you truly by B&B Automotive aka B&B Auto Car Lot. Thank you and Best of Wishes.
Amber,
There is nothing else to say but sorry. I cannot say we are always perfect but we do try our best. Loosing you as a customer was a painful experience. However, I hope you can understand there was never any malice, disrespect, or lack of urgency in helping you. We failed you in communication and we will try our best to learn from our mistakes for the future. Just so that you understand, our business model depends on having reliable vehicles, it is as important to our success at it is to yours. We are not like a typical car dealership that sells your loan to a bank. We don’t get paid unless you make your payments. Having a vehicle that runs great is an important part of that. That is why every car goes through two quality checks; we give you a free extended warranty, life-time free inspections. We are also working on a plan right now to offer even more value. In your situation it seems we recognized a problem with your vehicle since we had you set up with an appointment to come back. In the future, we will learn from your situation and NEVER send a vehicle off the lot no matter how certain we feel we are it will not affect drivability.
I also hope you appreciate that when you were dissatisfied we instantly issued you a full refund of every dime without even having to ask us.
Thank you for your feedback, if you change your mind in the future we would love an opportunity to redeem ourselves as the company we strive to be.
Sincerely,
Kristen
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Mike
My B and B Automotive reviewI purchased my first vehicle with B & B in 2009 while I was still in college. I had such a great experience with the short-term loan that I returned to purchase another vehicle just this month. The service is excellent (Micki was so nice). The sales persons for both visits (Frank & Mike) were very informative and easy-going. I didn’t feel pressured at all. I was actually very surprised that with my bad credit I was still able to purchase a vehicle. I am working hard to restore my credit and B&B is helping me get there!! Thanks guys:)
-
Vehicle serviced for
Maintenance
-
Accurate estimated wait time
Yes
-
Would You Recommend this Dealership
Yes
-
Vehicle year
2001
-
Vehicle make
Impala
-
Service Technician
Josh
My B and B Automotive reviewI have purchased my vehicle from B&B in Febuary and I love the car. I took it to Pepboys for my first oil change in June and the Tech didn’t know how to reset the change oil light. I called and spoke to Jack last week and he told me to bring it to Josh in service. Josh greeted me and listened to my complaints. He got my vehicle in right away and directed me to thew waiting area. Approx. 20 mins later my vehicle was ready to go and Josh didn’t even charge me for the service!! Thumbs up for Jack and Josh in the service department!!!
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Unknown
My B and B Automotive reviewI am officially scare to get a car from here now! Thanks for the heads up everyone.
Dear Bree,
We’re very sorry that you felt pressured to “buy now,” as our professional sales staff prides itself on being patient, understanding of your specific needs and certainly “hassle-free.” In fact, we will work with you to find you the perfect certified vehicle for your budget. No pressure. No gimmicks. No fast-talk. We wish you would have included the salesperson’n name so we could have discussed this issue with him/her.
Please feel free to call me at your convenience, as I’d like to know more.
Respectfully,
Kristen
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Frank
My B and B Automotive reviewI was compelled to write a review to defend B & B because the few negative reviews here really paints an unfair picture of this company that helped me alot. I guess Im like probably most of their customers, very happy and satisfied and wouldn’t ever think to post a review because I don’t have an ax to grind. Let me tell you my story: I have purchased 2 vehicles from B & B and refered 2 of my family members. I would NEVER send a family member to a place i wasent 100% comfortable with. The first car I bought was with frank who is an absolute sweetheart he treated me with kindness and respect. That car did break down about a year into the loan! but it was totally my fault. I didn’t know I had to change the oil …oops! Probably what happens with alot of theses people complaining, when you grow up in the city noone teaches you how to maintain a car right. But I didnt scream and carry on and blame them I owned up to my mistake and asked them for help. Even though it was totally my fault and they knew it, B & B PICKED ME UP FROM WORK, got me in a new car, and took care of my first loan. What dealership does that???? With this 2nd car I lost my job for 2 months and I called helm associates and they were very nice they and worked with what I could pay untill I was back on my feet. I definately recomend all to buy a car here if you want to do business with a company that will go the extra mile for you.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Mark
My B and B Automotive reviewI found B&B on Craigslist when I was looking to buy a car, and called in since it said they helped bad credit. Do to a bankruptcy and a car repo last year when I got laid off, it’s been hard to get ahead enough to get driving. I worked with Kelsea and she was actually able to get me preapproved and set me up with the sales manager Frank. It was nice to be treated like a person, and not a problem, which has happened alot in trying to get an auto loan with lousy credit. I’ve sent a few friends and family memebers to them, and got $200 for anyone who sold too.
-
Pressure from salesperson to "Buy Now"
Low
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
No
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
None
My B and B Automotive reviewWOW! I was looking to purchase a car from this place!! After reading the reviews I WILL NOT purchase anything!! Thanks!!
Dear Shy,
We respect your opinion and understand your desire to purchase elsewhere after reading some of the reviews from other B&B customers. Before reading these reviews, your intent to purchase a car from us was likely based on our 20+ year history of satisfying nearly 20,000 customers—many of whom are repeat buyers and many of whom recommend us to their family and friends.
While we strive toward total customer satisfaction, we realize we can do even better with regard to meeting—and exceeding—the needs of those who look to us for the purchase of a vehicle and as-needed servicing. We also understand that the source of a negative comment typically stems from a misunderstanding that is promptly resolved, but the negative feedback remains for all to see.
We want an opportunity to earn your business. Call me at 215.781.2599. We will not let you down.
Respectfully,
Kristen
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Ken
My B and B Automotive reviewWas totally ripped off by this dealership.Bought a car that is a piece of s**t.Has many problems has been taken back and repairs supposedly done on it but yet still makes the same noise.When you try to call about your vehicle they don’t answer the phones and when you get voicemail and leave a message they never return your call.Have the car for only a total of 4 days and now am stuck with a 2 and a half year loan on a car that will probably not even last 6 months.Would not recommend this place to anyone.
And oh yes the manager at the auto credit store is rude and ignorant.
Those pple that claim they work with the bank are Fucking assholes..is needed a towing and when I called the warranty company the Company told me that they don’t have my name as a customer and yet I have the paper work and had been paying for it…it is such a shitty place. When I called the representatives, they told me that I call service and vice versa. They gave Mr lots of run arrounds and felt like I was gonna put a heel on their assess….I gave up the car and had Teresa massi calling me to see If changed my mind…..l would recommend these dealership. They r thieves
Dear Diane,
We understand that the experience you initially had with your certified vehicle was certainly frustrating and inconvenient… and we truly apologize for this unfortunate situation.
Before we offer a vehicle for sale, we perform extensive safety and performance testing—and our free extended warranty and free lifetime inspection help ensure long-term customer satisfaction. That being said, it appears that the issue you had with your vehicle may have required extra attention by our service specialists—and, accordingly, we have modified our testing procedures in order to enhance the reliability of our vehicles.
While we make every attempt to answer our phones, return calls promptly, and ensure a pleasant customer experience with everyone with whom you have contact, we apologize for our less-than-stellar performance and have internally addressed the source of your concern.
On a larger scale, we need to address the notion that you feel “stuck” with your vehicle. Our job as a company is to ensure your complete satisfaction and we need to do a better job of conveying that to you.
Please call me at 215-781-2599, as I would love to hear your thoughts and opinions. Together we can work out a viable solution to almost any problem!
Respectfully,
Kristen
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
george
My B and B Automotive reviewThis guy is a lier. He will sit there and lie right on your face. I really can’t stand him. This b &b automotive place needs to be shut down coz they take ur money for nth.
Dear Kelly,
We are truly sorry that you felt lied to during the in-person sales process and we understand how that must have felt to you.
From the first day we began selling certified vehicles over twenty years ago, we have built our business on the pledge that honesty will never be compromised.
Misrepresenting the truth in any way is not how B&B does business. Our zero-tolerance policy helps ensure you will always be told factual information.
B&B Automotive is committed to honesty and integrity in every facet of its business. That’s a promise every employee makes.
Please call me at 215-781-2599 so we can discuss this very important issue.
Respectfully,
Kristen
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Dont know
My B and B Automotive reviewI’ve dealt withB and B’s service center on a few occasions, the one across from the Burger King. We bought a 2000 Olds Silhouette from them, and it has been a fairly reliable van so far. We had a problem with it not starting at times, and it stalled a lot. it would turn over but not catch. It didn’t happin all of the time, but we dropped it off there, and the mechanic said he had a idea what was wrong with it. He told us he needed the van over nite so he could fix it the first day, and drive it the next to make sure it was fixed. We came to pick the van up, and the same guy, Mike, spend the time to take us both for a long drive to show us it was much better. It was!!! He said he found a broken wire, and made a new harrness for it. He was very curtious, and proffesional and it started with no prolems after it was hot, which was the problem.. We had it back for a month now and it starts and runs just fine. We will go there for all of our repairs even after were done paying for our van, my wife and I feel trustworthy in them, and feel to take the time to write a good review. Kem G.
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Phone
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
can't remember
My B and B Automotive reviewI bought my car from them May 2010. I should have known better, as when I was in there getting ready to purchase my car, a very unhappy customer walked in yelling and screaming. They immediately took him to another room and closed the door. Most of their cars appeared to be complete junk and way over priced, we did see one car, that my husband liked, we test drove it, and decided to buy it. On the window sheet, it listed keyless entry, however, after all of the paperwork was signed and handed over, when they gave me the keys – it wasn’t keyless entry! I said something right then and there and they blew me off, told me it didn’t say that, and conveniently they couldn’t find that paper, which was obviously a lie. Within the first few days of having the car, the automatic locks and windows stopped working, the check engine light was on, the gas tank door wouldn’t open, and the seat warmer didn’t work. I had this car back and fourth to their shop at LEAST 3-4times. They refused to fix the seat warmer (didn’t fall under warranty), the rentals they gave me were crap, they were the cars waiting in line to be fixed, I’m sure. I’ve put so much money into this car at other shops for repairs, and the check engine light is STILL on. Also when I was there buying the car, they said if you ever have financial difficulty to contact them and work with them. In July 2011 I lost my job, I immediately found a new job, but was going to go about 3 weeks without pay, I contacted them to see if I could lower my payment for ONE payment, just so I could pay my other bills. I left countless messages and never heard back! I had to borrow the money to cover my payment. Even after my horrible experience, I ALWAYS paid on time, and found it ridiculous that they did not have the decency to call me back regarding making a payment arrangement.
I’m SO happy I’m done making payments within the next month. I’m sure the car will completely die at that point, but at lease I will be done with this terrible place for good! Now they have been calling me telling me that since I’ve been such an awesome customer, making all of my payments on time, they are offering an upgrade, and will pay off my remaining loan. HA! I wouldn’t buy another car from this place if it was the last place left on earth! I’d give negative stars if I could.
I agree with you i will never go back there again!!!
Your story really opened my eyes…I knew this place seemed to be too good to be true. I just had to get to those reviews such as yours. I will be looking elsewhere. Thank you.
I recommend Conicelli Toyota in Conshohocken. I applied online first, they called me back the same day, I scheduled an appointment today. I was there for 3 hours, was able to trade in the POS I bought from B&B and was able to buy a 2013 Camry without paying a dime today. They included all of the taxes and fees in my payment. Plus, my monthly payments are slightly less than the payments I made to B&B….though it’s a much longer/larger loan. They have certified used cars as well
My husband and I have horrible credit, but with him cosigning the loan, we were able to do it.
Dear Laura,
We’re glad that your specific financial situation allowed you to obtain a longer and larger co-signed loan from another dealer. Congratulations!
For some people, however, a “buy here, pay here” arrangement with a smaller and shorter loan is not only financially beneficial, but it also eliminates the need for a co-signer who is burdened with the obligation to pay a larger amount for a longer period of time if you, the buyer, are unable pay.
Another value of Buy Here-Pay Here is that by paying regularly, your credit score will actually increase, typically up to 100 points. A higher credit score means more opportunity and lower interest rates!
Our suggestion to others: Consider the impact to you and your family as it relates to a commitment for a longer and larger, zero-down payment co-signed automobile loan. Also consider maintenance and annual inspection costs (B&B offers a free extended warranty and free lifetime inspections) and try to “expect the unexpected” with regard to future expenses and bills, before you jump into a long-term contract you may not be able to afford in the years to come.
Respectfully,
Kristen
Dear Sinnamon,
We respect your right to look elsewhere for your business. We are disappointed, however, that we may not have the opportunity to meet your needs with regard to helping you finance one of our certified and affordable pre-owned vehicles.
We are also sorry that you might miss a unique opportunity to help increase your credit score through our Buy Here-Pay Here program.
If only you were able to talk to the thousands of satisfied customers we have had over the past 20 years and see, first-hand, our commitment to customer satisfaction, we would definitely have had the pleasure of meeting you!
But it’s never too late to learn more about us! Call me at 215-781-2599 so you can find out, first-hand, about the value of B&B Automotive.
Respectfully,
Kristen
Just an update – I finished paying off the car. When I pulled my credit report, as they report back to the credit agencies, to see if it helped my score any, I found out they only report to one of the three agencies. I also had even more problems after. I took it to a few mechanics who told me to just junk it.
I ended up going to Conicelli Toyota in Conshohocken and the experience was so much better! I was able to trade in this POS, and get a new car!
You forgot to add that conicelli has been in business 10 years longer then B&B automotive. In addition, conicelli’s vehicles’ conditions are WAY MORE transparent online. Lastly, when buying a car, I was taught that a “good quality vehicle” will last longer then a cheap one.
Ps Your passive behavior sucks Kristen. Not helpful at all
Dear Laura,
We understand your frustration and apologize for your buying experience. It appears there were many opportunities in the sales, service and billing process to make you happy and, obviously, there was a breakdown in communication at many levels.
Because we take your comments very seriously, we have done a thorough department-to-department review in an effort to better meet the needs of our customers.
Thank you for informing us of your situation. We really do care about you and your needs and giving us the opportunity to make things right is one of our biggest pleasures.
Call me at 215-781-2599, as I’d like to hear more of your thoughts.
Respectfully,
Kristen
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
None Given
-
Would You Recommend this Dealership
Yes
-
Vehicle year
1998
-
Vehicle make
olds intrigue
-
Service Technician
Quincy
My B and B Automotive reviewI purchaced my vehicle on 2/9/2011 from B&B in Croydon had 1 issue after I purchased the vehicle the belt tensionor broke on a Sunday. I had my vehicle towed into the service lot next to the diner in Levittown at 815 am the next day I had a phone call from service Monday morning asking me what was wrong with my car. They told me it should be done by end of business day and i asked them if it could be done by lunch time because it was our only car in my family and had to get to work and wife had to get the kids from bus stop. Sure enough they got me right in and around 12pm I got a call to come get my vehicle and it was all done. I just took my car back to service next to diner again to take advantage of the free state inspection. My appointment was for drop off for the day then pick up by 5:30 when i got done work. 1pm came around and I got a phone call telling me what I needed for inspection things I thought I needed but was hoping I didn’t need right away. Brakes, 2 tires, and a headlight. They gave me a price of $489.00 I didn’t know what to do I asked if I could let anything go which they could not it was all inspection related and I needed stickers so i didn’t get tickets and cost me more money out of my pockets which I don’t have. i asked them to work with me any way they could and I was shocked when the service manager called me and told me news I wasn’t exspecting. They asked me to put half down and $50.00 every week. I just need to say thanks to B&B for helping me in all my needs from sales and service. Thanks again Scott D.
-
Pressure from salesperson to "Buy Now"
High
-
How did you first contact the Dealership
Internet
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
george simon
My B and B Automotive reviewB&B automotive is not a place you want to buy a car my car has been back 5 times all they did was pop the hood and say I don’t know whats the problem. I told them its a safety issue one salesman thinks its a joke please save your money,time and stay stress free DON’T NOT BUY FROM HERE…..
Dear Anger Man,
We understand your frustration and are truly sorry for your inconvenience. We also realize how you must have felt when it appeared to you that we not responsive to your needs.
At B&B Automotive, we take every request for vehicle service seriously… and we will never dismiss any concern for safety. We apologize that the perception of your experience was that we don’t know how to repair our vehicles or that we simply don’t care about your problems—but this is not how we do business.
For over twenty-two years, the hallmark of our success has been caring, knowledgeable and professional employees who treat each customer with the respect they deserve.
Please call me at 215-781-2599 so we can discuss your situation and begin making you a satisfied customer.
Respectfully,
Kristen
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
No
-
Name of Your Salesperson
Tim
My B and B Automotive reviewI regreted this purchase on day 4… I purchased a 99 venture van with low miles. I couldn’t believe that I paid 3 times the blue book value in great condition which it was not. On the 7th day my break line was leaking, which the warranty didn’t cover nor did they fix it. Then one week after that the brakes (rear & front) went, and the axiles. NexNext month I finally went to use the air because it was too hot, not to mention me and my children have Asthma. It didn’t work. The compressor was bad. Money has been spilling out of my pockets since then. TO TOP IT OFF…TOTAL PRICE OF THE VAN AFTER EVERYTHING IS… $13,526.73!!! I COULD HAVE PURCHASED A NEW VEHICLE FOR THAT PRICE. I CAN’T WAIT TO PAY THIS OFF.
Dear Tameka,
We apologize for the inconveniences you endured and truly wish we had the opportunity to discuss these apparent issues with you in detail on “day 4,” “the 7th day,” “and next month” as we are confident we could have satisfied you each time.
When researching and comparing automobile pricing, it’s important to remember that you may not always be comparing “apples-to-apples” even when it may appear that way. There are many factors that dictate“total” vehicle price, including the type of lender loan and the credit worthiness of the buyer.
Because B&B Automotive utilizes a “buy here, pay here” program via an in-house private lender, B&B can offer special pricing and short-term payment plans to those with no credit and bad credit. Other companies use 3rd party lenders who offer higher rate, long-term co-signed loans—often with severe penalties for non-payment, slow payment and buy-back.
Consider: Vehicles, sadly, have parts that wear over time and need to be replaced. And checking Blue Book value by simply looking at a bottom line figure may not tell the complete story.
Call me at any time to discuss!
Respectfully,
Kristen
-
Vehicle serviced for
Repair
-
Accurate estimated wait time
No
-
Would You Recommend this Dealership
No
-
Vehicle year
2002
-
Vehicle make
2002 DODGE STRATUS
-
Service Technician
JACK
My B and B Automotive reviewIncident
I PURCHASED 2002 DOGE STRATUS—THIS CAR NOV 11 2010 SINCE THAT TIME I HAVE GIVEN THE CAR BACK 5TIMES//THE CUSTOMER SERVICE WS VERY UN-POLITE–THE FIRST TIME I HAD COMPLAINED THEY TREATED ME SO AWFUL THEY INSISTED I PAY FOR 1 OF THERE RENTAL`S AT $25.00 PLUS TAX DAILY OR ELSE THEY WOULDNT FIX MY CAR— MY CAR WOULDNT START ALSO NEEDED A STRUT–AND THE OIL LIGHT KEPT COMING ON -THE DEVICE THEY HAD IN MY CAR STOP WORKING SO THE CAR WOULDNT START IT WAS FREEZING COLD N MY CHILDREN WERE WAITING 2 BE PICKED UP BECAUSE B&B COULDNT HELP ME FOR ALMOST 3 HRS —I HAD NO BRAKES OR BREAK LIGHTS NO HEAT AFTER 1 WEEK///THEY CLAIMED IT WAS A MINOR SITUATION—THEY CAME N PICKD UP MY CAR ONLY 2 RETURN THE CAR IN THE SAME CONDITION–NO HEAT NO BRAKES BAD ROTARS//OIL LEAK/// ///THEY GAVE ME A RECIEPT SAYING THEY HAD FIXED ALL PROBLEMS//WELL NEXT 2 DAYS NO HEAT IN THE CAR STILL LEAKING FLUID CAR NOT STOPPING WHEN USING BRAKES/ I CALLED TRIED 2 GET TO THE BOTTOM THEY STILL WERE TAKING ME AROUNG IN CIRCLES IN THE MEAN TIME I HAD REQUESTED A CAR FAX –THEY NEVER PROVIDED ME WITH ONE AS OF YET- IT TOOK B&B 3 WEEKS PICK UP MY CAR. WHEN THEY BROUGHT THE CAR BACK IT WS MORE THINGS WRONG WITH THE CAR WHEN I GAVE IT TO B&B IM CALLING THEM EVERYDAY FOR THREE WEEKS NO RESPONSE MY CAR THEY FINALLY PICKED UP THE CAR CLAIMED THEY FIXED THE PROBLEM CHANGING THE WATER PUMP SPARK PLUGS AND ROTATED MY BRAKES THEY DID NONE OF THE ABOVE WHEN MY CAR CAME BACK THE WAS MAKING A FUNNY NOISE AND IM AT THE LIGHT PICKING UP CHLIDREN AND THE CAR JUST STOPPED ON THE ROAD IN THE MIDDLE OF TRAFFIC WTHOUT WARNING ALMOST CAUSING A VERY BAD ACCIDENT FOR MY FAMILY AND OTHERS NOW TIS WAS ONLY TWO DAYS AFTER THEY HAD GIVEN MY CAR BACK TO ME THE CAR CHECK ENGINE LIGHT CAME ON THEN THE CAR WOULD CUT OFF EVERYTIME I PUSHED ON THE BRAKE WHEN I CALLED THEM THEY ACTED LIKE THEY HAD NO IDEA WHAT COULD BE WRONG SO I HAD TO RIDE WITH THE TOW TRUCK TO PICK UP THE RENTAL OR OTHERWISE I WOULD HAVE NO CAR TO GET TO WORK THE NEXT DAY THEY KEPT MY CAR OVERNITE AND SOON AS IT WAS DROPPED OFF AND I STARTED UP THE CAR IT HESITATED TO START AND THEN THE ENGINE LIGHT CAME BACK ON SO I HAD TO CALL THEM BEFORE THEY GOT TO FAR AWAY AND SO THEY TOOK THE CAR AGAIN AND IM PRESENTED FINANCED WITH A LEMON FOR A CAR IM PAYING FOR MONTHLY AND DRIVING ONE OF THEIR RENTALS THEN IT WORSE THEN THE CAR I FINANCED
Damage Resulting
THEY ARE FINANCING BAD RUNNING CARS TO CONSUMERS FOR THOUSANDS OF DOLLARS GIVING A WARRANTY FOR 6000 MILES BECUASE THEY ARE MISLEADING CONSUMERS TO GET FINANCED TO ONLY MAKE MONEY B&B AUTOMOTIVE DOESNT CARE ABOUT CONSUMERS JUST HENDERING THE CREDIT OF WORKING CONSUMERS WHO NEED CARS FOR WORK AND TO HELP FAMILY B&B AUTOMOTIVE ALMOST KILLED ME AND MY CHILDREN DUE TO THIS CAR BEING UN-FIT TO DRIVE THAT THEY SOLD IN BAD CONDITION –B&B SHOULD B INVESTIGATED BEFORE SOMEONE`S FAMILY IS KILLED DUE TO THERE NEGLEGENCE IN SALES CONSUMERS SHOULD BE AWARE BECAUSE MY CREDIT REPORT IS ON THE LINE AND THE CAR WAS FINANCED FOR TWICE AS MUCH AS ITS WORTH
I had a similar situation. However, I did not get a warranty. The “check engine” light kept coming on. when I brought the car in for repairs, they gave me one of their cars to drive for the week. They fixed the problem. I told them that I just got the car and feel that it is not my responsibilty to pay for a rental or the repairs. Although, they were hesitant they did exactly as I asked.
I’ve dealt withB and B’s service center on a few occasions, the one across from the Burger King. We bought a 2000 Olds Silhouette from them, and it has been a fairly reliable van so far. We had a problem with it not starting at times, and it stalled a lot. it would turn over but not catch. It didn’t happin all of the time, but we dropped it off there, and the mechanic said he had a idea what was wrong with it. He told us he needed the van over nite so he could fix it the first day, and drive it the next to make sure it was fixed. We came to pick the van up, and the same guy, Mike, spend the time to take us both for a long drive to show us it was much better. It was!!! He said he found a broken wire, and made a new harrness for it. He was very curtious, and proffesional and it started with no prolems after it was hot, which was the problem.. We had it back for a month now and it starts and runs just fine. We will go there for all of our repairs even after were done paying for our van, my wife and I feel trustworthy in them, and feel to take the time to write a good review. Kem G.
Dear Thayes,
The entire senior management team read your comments over and over and we are stunned that your perception is that we would return your vehicle to you without working breaks and without heat (in February). We would NEVER compromise the safety of our customers and their families with a vehicle that is unsafe or unsuitable for driving. And we are extremely concerned that you really believe everything you wrote… especially your remarks about willful negligence.
For this to be true, we would need to invalidate the testimony of thousands of satisfied customers who have purchased vehicles from us over past 22 years.
We are sorry for your experience and would welcome the opportunity to have a meaningful heart-to-heart discussion with you so you can truly realize our unwavering commitment to complete customer care and safety above all.
In reality: B&B Automotive will NEVER put profits over people and success over safety. We guarantee it.
I look forward to discussing this with you.
Respectfully,
Kristen
-
Pressure from salesperson to "Buy Now"
Normal
-
How did you first contact the Dealership
Walk-In
-
Did you purchase from the Dealership
Yes
-
Would you Recommend this Dealership
Yes
-
Name of Your Salesperson
Tim
My B and B Automotive reviewMy wife and I went into the dealership then met Tim, went over a few cars we seen on the lot. The prices were good, and they have great in house financing, they worked with our credit issues and our income.I would and have reccomend people to them.
Must be one of the salesman writing the review. B & B Automotive sells used junk.
This is my second car we have bought from them just like the first one it has a major break down before pay off. They are good at getting you a car with the in house financing at 17% interest and bi-weekly payments.
So your $5000.00 car will cost 9500.00 to own in 2 years, that doesn’t include your repair bills. Do your self a favor, walk and save your money to buy a new car.
The worst place to finance. Don’t he fooled abt fixing ur credit. These Pple will get u stuck. I’ve been having issues with the check engine light on my vehicle. If u have an issue with the car and call the service centet, the technicians don’t even bother calling the customer back. They r so ignorant. The y will shut off your car if u r late a day with ur payments and u can’t drive the vehicle. I can’t stand this place. I really feel like I can just abandon this vehicle anytime.
Dear LittleCityPunk,
We are sorry that you aren’t happy with B&B Automotive—but we wondered why you came back and purchased a second vehicle from us if the first one had a “major breakdown.”
And, if you truly weren’t satisfied with our easy and convenient payment plan, you wouldn’t be a repeat customer. So while we respect your right to your opinion, we are puzzled by your actions.
B&B Automotive provides a great service to those who would otherwise be refused the financing needed to purchase a reliable vehicle. (That’s why we have many return customers!)
Respectfully,
Kristen
Additional Helpful Information:
Dealer Location
Driving Directions
© 2005 - 2013 Copyright Car Dealer Check
Privacy Policy - Terms of Service - Dealer Articles - Contact Us