Dublin Toyota in Dublin CA

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Dublin Toyota

(925) 829-7700

6450 Dublin Ct

Dublin, CA 94568

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Deceptive practices at Dublin Toyota

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September 8, 2009, 1:26 am

browningll

Car Dealer Check Member

Join Date: Sep 2009

Reviews: 1
Review Comments: 0
Forum Posts: 0


Deceptive practices at Dublin Toyota

Pressure from salesperson to "Buy Now"

High

How did you first contact the dealership?

Internet

Did you purchase from the dealership?

Would you recommend this dealership?

Name of Your Salesperson?

Marlon Brown and Prem Chand

Review Ratings Score
Pricing	0		Greeting	0
Honesty	0		Time	0
Questions	0		Promises	0
Financing	3		Treated	0
Overall Score		0.38

My husband and I were in the market to purchase a 2009 Highlander Limited under the Toyota employee purchase program which provides for specific pricing and conditions. We contacted several dealers in the area to determine those who participate in the program. Marlon Brown, the fleet/internet manager responded via email that yes he does work with the program and did have 4 cars in stock that met our criteria. We drove from Walnut Creek to Dublin in the afternoon to drive and purchase the car. When we arrived we were informed by Marlon that the cars were not available but were on a boat to be shipped to the dealtership. Marlon then handed us off to Prem Chand, who also claimed to be the fleet/internet manager.Prem asked us what we knew about the program then told us he was sure it ended in January 2009 (which we confrimed was not accurate), and proceeded to offer us a purchase price above MSRP. We left the dealership due to these deceptive practices and followed with an email to Marlon and Prem asking to be contacted by the dealership manager. Marlon claimed he mis-understood even after I provided him copies of his written correspondence to me.

What these 2 salesmen attempted to do was a classic bait and switch ploy, get us into the store and hand us off to an aggressive sales agent who lied to us about the program. I have contacted Toyota corporate and Toyota America to complain about Dublin Toyota and especially because an employee benefit/incentive is being treated with the disrespect and deceptive practices we encountered. We intend to take this complaint as far up the chain of commad as is necessary to stop this from happening to another customer.

I had heard about salesmen like the Dublin crew, you see this parodied in movies but I did not believe a professional dealership would actually allow its employees to act in this manner. We are sophisticated and informed consumers and I am shocked at how the staff at this dealership acted. I hope my write up will be taken to save another family from what we experienced. Do not deal with this dealership. There are other reputable dealerships in the area that will act with integrity. The car buying experience should not be as negative as what we experienced.

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Dublin Toyota in Dublin CA

Dublin Toyota

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