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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Name of Your Salesperson?
Sean/Sergei
Review Ratings Score
Pricing
3
Greeting
2
Honesty
0
Time
2
Questions
1
Promises
2
Financing
0
Treated
1
Overall Score
1.38
There were parts of this experience that went well and parts that were terrible. The young guy who was my original salesperson was fine he was interested and kind and clearly new to the sales biz. The second fellow who came along was a pain, clearly just wanting to make a deal and treated me like I was an idiot in terms of how credit, sales, and the auto industry works. I'm female, but finacially saavy and far from the kind of idiot he tried to play me for. The real dishonesty came from their finance person, watch out for this woman - she will lie her way through everything she tries to get you to sign. She flat out told me that she wanted to lie to the finance company and then screwed up the deal so badly that it requried 3 trips to sort everything out. If you do a trade-in watch that they don't screw you on the value or the payoff - they low balled my payoff and tried to leave me holding the bag for almost $500 in payments on my old loan. Clearly these people are not the honest ilk, but I still have to admit that I like the car.
I was given a price quote on the phone and spent a significant amount of time and gas to reach their lot to take advantage of the great price. After I had sat in their office (which smells like mold - don't visit if you have respiratory problems) for a protracted amount of time and they dinged my credit with an inquiry, the aforementioned rebate that was supposed to give the car a great price had somehow disappeared. Of course, the bold-faced liar manager Scott tried to play it off as a "misinformed salesperson" who "didn't know the pricing."
I told him I would write a customer review to document my very poor experience with his little bait-and-switch tactic, and he became very defensive and started yelling. It seems dishonesty and predatory sales practices make a sore subject for him. I'd expect a sales manager with a clear conscience would be more composed and try to work with the customer instead of yelling at them.
Bottom line: If you value up front, honest business transactions, don't waste your time at Hyundai of Kirkland. I wasted 3 hours of my life learning this lesson. Learn from my mistake!
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Hyundai of Kirkland is a dealer in Kirkland, WA. Hyundai of Kirkland offers Hyundai. Please feel free to Rate and Review the Hyundai of Kirkland Dealership so other Car Buyers can know what dealerships in the Kirkland, WA area are great and which ones are just so-so. You can also use the Map below to locate other Kirkland Car Dealerships quickly and easily!
Hyundai of Kirkland
seriously dishonest
Clearly these people are not the honest ilk, but I still have to admit that I like the car.
Bait and Switch