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** This review is not verified by vinny ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
manager sales
Review Ratings Score
Pricing
2
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.25
i whent to perches a truck, i offerd 22k cash and the manager turned his back on me n my wife, didnt even try to work out numbers, how sad i will never or will ever recomend this dealer to anyone in there right mind, attitudes arise in this place, and you get treated like trash, what a disapointment for the town of londonderry,
I had a new water pump installed. this made the belt make a grinding noise. I brought the car back on several occasions. Was then told it was a seperate problem, but the tech really didn't know and wanted to charge me $60.00 + labor on top of the $500.00 + already paid. I was treated terrible by the sales rep so I emailed the service director and he replied saying "I am truly sorry for any inconvenience or lace of concern and offered to pay for the belt at no cost to me and to make an appoint with his serv coor. I called and she stated she would have the dirctor call me back as she did not want to get in the middle of it. I said in the middle of what. she said the dirctor will call me back. He did and was yelling at me and said he was not going to now pay for the belt. He stated that I said the tech was lying. If he stopped yelling and me and listened he would have gotten the story right.
The person that is responsible for all the inconveniences and lack of concern is the service Director. I think his chair is too big for him!!!!!!!
Took the vehicle in for a simple maintenance procedure. After not asked for free multipoint check tech comes back with about 8 line items. I normally maintain my own vehicles so I declined the extra $2000 for the 8 line items which will cost me about $300 and 3 hours of my time. Tech goes off and does maintenance I really wanted. When I get the bill it's 3 times what I was quoted. Seems the tech decided to do a couple of other things I had previously said no to. I refused to pay, they took it off the bill. Later I checked what I had done and the work was sloppy. They also took their time with finalizing the bill so that they could justify the techs 'book' time to perform. They charged for 2 hours labor and I was only there for 1 1/2 and the first half was the 'free' check.Note: I had gone over my vehicle the night before and checked the basics like fluid levels, tire pressure, brake wear etc. The tires were pressurized perfect but funny thing is when I got it home 'after' the service one of the tires was low enough to cause front end issues. I took the tire to a tire shop and they said it was perfect, except the valve stem was loose and it was of course low on air. Funny how those things happen huh?If you must have your vehicle repaired at a dealer, learn something about autos because in this economy ,especially with the life or death auto situation there is no honor anymore.
I had been corresponding with an internet person, who was very courteous. They gave me the pricing up front, found me the perfect vehicle at the perfect price. I set up an appointment to come in, the vehicle was pulled out front and ready for me. I was greeted with a smile and a great deal of profesionalism. Matt is a very low pressure sales person, with an optimistic attitude. The pricing that was given to via the internet was the same as when I came in. I really appreciated them being upfront and honest and informing me of all of my options. Matt went around the vehicle and pointed out every feature and benefit. He took an extra half hour out of his day to set up my SYNC for me and also set up my first service appt. He was an awesome sales person and I reccommend this dealership to any and every one. I GOT MINE AT FORD OF LONDONDERRY!
** This review is not verified by gholub28 ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Al Finnegan
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
5
Treated
5
Overall Score
5.00
I had sent in an e-mail in regards to a Ford Mustang. No sooner did I hit the "Submit" button for my quote, I was being contacted by a representative at Ford of Londonderry. They gave me a price (which I shopped) and it was the best price out there. Everywhere else wanted to negotiate and have me come in. Ford of Londonderry gave me their best price right away.
I came into the dealership and was greated by my Salesman Al Finnegan. He took me for a test drive and went over the vehicle with me to make sure I understood everything. It was raining that day and I did not want to take my Mustang home in the rain, so AL offered to deliver my new vehicle to me on a day that was convenient for me (I live an Hr away from the dealer). Great customer service, no going back and forth, very convenient. Best car buying experience I have had.
Buying my SUV from Ford of Londonderry, NH, was a mistake in my opinion. The salesperson lied to me when I asked him if the SUV had been smoked in before. He was a smoker and claimed that was what I smelled and not the SUV. I believed him and bought the SUV. Fast forward months later and we still haven't completely got rid of the smell. It still lingers a bit and while I entertained the idea of some kind of legal action I decided that I'd live with it and hope that the smell goes away on its own because I was just exhausted from driving back and forth to Londonderry and didn't want to deal with them any longer. They did work to get the smell out but I had to drive back and forth from Worcester to their dealership multiple times to get it worked on (cleaned - in addition to the maintenance problems) which drove up the mileage on my odometer and cost me a ton of money in gas and hours and hours of my time. While they supplied a rental car free of charge I had to pay for insurance or use my own. I opted to just use my own coverage. Low and behold the rental car was damaged and I had to buy an approximate $1,500 door. I was told that they'd take care of the gas in the rental cars after my SUV was in the shop a couple of times. But the last time it was in service they charged my credit card for the gas anyway and didn't refund that money and that was AFTER I had to pay for the rental car door to be fixed. You'd think at that point they'd be bending over backwards to try to save me as a future customer. I wouldn't have ever had that cost for the rental car door had they sold me a reliable SUV to begin with.
They completely entered my first name wrong in my warranty. They didn't tell me about any deductible options when I bought my extended warranty so now I have a $100 fee every time I need to get the SUV fixed. And recently I've had the SUV to another Ford dealership because the 4x4 solenoid had to be replaced as well as the steering column! On another visit I had told them that the alignment seemed off and they “checked” it and told me it was fine. Maybe it wasn’t the alignment that was off but it was the steering column! I knew there was a problem with the way it the SUV was handling when driven. So I wasn’t falsely bringing the truck in for erroneous and unneeded repairs after all, huh?
And on my warranty they added a note that basically said "WARNING: TRUCK MAY NOT NEED REPAIR IF BROUGHT IN" or something of that nature. I’m assuming that I got this bad remark since they couldn’t find a problem with the alignment that I complained about (was actually a more serious issue but I’m not mechanic.. I just knew the truck wasn’t driving correctly) It seems that they are basically warning other dealerships that I'm a problem when I haven't done anything wrong but expected what I paid for. It's not like I bought a shirt that didn't quite fit right but rather, will spend thousands of hard-earned dollars on an SUV that came with a bad battery (that they did replace after I told them that if they didn't I would take it to another mechanic for testing), 2 front power windows that were extremely slow until they were worked on, a rank smoke odor that they claimed initially wasn’t there, a 4x4 solenoid, and one of the windows had to be replaced because of a bad popping noise that they had to work on 2 different times.
As an added bonus as part of my buying experience they tried to get me into a very high interest rate loan until I mentioned that I was going to go to my own bank then all the sudden, as I was about to walk out the door, they gave me the rate I wanted because another bank ok'd it at the last minute. I felt like I was living in a car buying nightmare cliché. My credit isn’t perfect but it’s not bad either. It they had the ability to offer me a lower rate they should have done that to begin with because I’d already been playing the “back and forth” game of negotiation between my salesperson and the sales manager at that point and was sick of it.
I personally would never use this dealer again nor would I recommend anyone else use them. Fact was that they sold me an SUV that had some issues and instead of going up and beyond to perhaps lose a couple of dollars, and save me as a customer and prevent any bad reviews, they chose to just treat me badly. Within the bad treatment there were moments when I thought they were being sincere and caring but in the end, my opinion is that they didn't care.
Post Thanked
0
times Post Booed
0
times
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Ford of Londonderry is a dealer in Londonderry, NH. Ford of Londonderry offers Ford and Used Cars. Please feel free to Rate and Review the Ford of Londonderry Dealership so other Car Buyers can know what dealerships in the Londonderry, NH area are great and which ones are just so-so. You can also use the Map below to locate other Londonderry Car Dealerships quickly and easily!
Ford of Londonderry
poor service very rude
will call me back. He did and was yelling at me and said he was not going to now pay for the belt. He stated that I said the tech was lying. If he stopped yelling and me and listened he would have gotten the story right. 
COURTEOUS
WARNING: BAD EXPERIENCE AT FORD OF LONDONDERRY