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I was going to type a lengthy review about my horrible experience, but instead of boring you with details I am going to get to the point ( which is going to be a long point)
The Receptionists there act as if they have something better to do then to be bothered with answering your calls or your stupid questions. You have to practically beg, to have someone email you back. No one tells you that your sales rep is out sick before you drive all the from San Mateo county. The sales rep ( Felicia Young) that finally comes to help you is very nice and happy to see you, but then cracks a racial joke about her "rice rocket" when clearly she can see we are of the Asian decent. Very nice loan rep, which is very surprising. The service maintenance manger was very nice the first time we met him and then the next time a total jerk.
Now this is the worse of them all, Diane Stone, THE CUSTOMER SERVICE MANAGER who you would think would be the nicest and greatest person there, because they are after all THE CUSTOMER SERVICE MANAGER. Well she is a total capital B. She is the nastiest, meanest person there, and it reflects in the way she looks. Now I'm not a person that judges another by the way they look, but I am a true believer that if you are a mean person, then it will eventually reflect in the way you look. She has the most wrinkles that I have ever seen in my entire life (except maybe on a shar pei), and to me that just shows how often she must knit her brows together or how often her lips are pursed or turned down. She must truly be a very unhappy person to treat people the way she does, or she is just plain evil . Anyway, she talks a mile a minute and does not let you get a word in edgewise, she doesn't listen, she lies, wastes your time and does not take the time to explain things to you in a nice and courtesy manner something that I would think that the CUSTOMER SERVICE MANAGER would do.
My most favorite person there was Dennis, he also works in the service maintenance area and took his time to explain things to my husband and I. I am giving the star to him. If Diane had taken the time to explain things in a nice manner like Dennis then i would not be here complaining, because all the rest of the crap I could have lived with, but after my experience with her.......well all I can say is I feel very sorry for her she is truly sad sad sad person that takes her sad sad sad life out on everyone else.
As for any future business with them from me or anyone else I know. It's not going to happen. My husbands has been shopping around for a Toyota Camry, but I think we are going to go Honda or GM. GM has been doing some great things with their cars lately. Also, my son was just asking me about Toyota Marin because his truck (the one I encouraged him to buy from the last dealer I purchased my winstar from) is on its last leg, well you know what I told him. Oh, and most of the positive reviews on Yelp.com are from the employees and all they are about is the hot coffee and the wifi, big deal when the customer service sucks. Read the one about the woman who's tires blew out on the freeway with her daughter in the back seat. I wish I had.
I started by searching for used cars online. I found a car that I was interested in at Toyota Marin. I indicated my interest via an online form and I received a call from them immediately. My husband and I went to see the car over the weekend. First of all, the used cars are posted for sale on sites like Auto Trader before they have been inspected and serviced and cleaned. So we found ourselves looking at newly traded in vehicles that still had not been serviced and cleaned including the car we were interested in which had obvious cosmetic problems that the picture didn't show. The sales guy listened to what I was looking for in a car and he steered us to a used Volvo. It looked like it had been taken care of and he assured me that they don't trade in lemons and they don't sell them. He assured me that the vehicle would be fully inspected , that it was guaranteed and they would repair anything that they found that would be a problem and we would get a report to indicate what they found and what they did fix and what they didn't fix and we could look at it before taking the car off the lot. We never did get that report. He assured us that they check carfax and that they are a dealership with integrity, offering a 3 day return although I can tell you now that 3 days usually isn't enough time to discover the problems that you will inevitably find if you buy a used car from Toyota Marin. When there was some problem with financing, they tried to steer me to some crappy little car that had nothing to do with my original needs and when I said okay, thanks but no thanks and began to leave, he had me wait and suddenly they were able to finance the car. I wish now that I had kept walking.
They kept the car for the inspection, cleaning and service. When my husband picked it up, he was not given the carfax report nor was he given the inspection report. A week after we got the car, the check engine light went on. We brought it back and Dennis in service sent it to Volvo of Marin and repairs were supposedly made. We never received the diagnostic report from Volvo. However, since the repair was covered, we figured that was it. However, 6 weeks later, the check engine light went on again and the car was bucking and stuttering. We were told by Toyota of Marin to go to the nearest Volvo dealership since we bought a warranty from Toyota Marin that would only be honored if we went to a certified dealership. Volvo in Walnut Creek told us that all five ignition coils were cracked, one badly, and they highly recommended replacing all five ignition coils and the spark plugs. The spark plugs? Toyota of Marin was supposed to do an inspection and tune up and replace everything basic like oil filters and spark plugs. And yet, there we were having to replace the spark plugs along with five very obviously cracked ignition coils. When Volvo called our Warranty company, they refused to pay for the repairs.
So not only does Toyota Marin sell lemons they also sell useless and bad Warranties on used cars. So far, the repairs have cost us 900 dollars plus 90 for a rental. Our awesome finance deal? Our car payments are 350 dollars a month. When I called the General Manager of Toyota of Marin and left a detailed message of what happened, he never returned my call. The sales guy, a floor manager in the used car division, Jordan Sanchez, returned my husband's repeated calls five days after our initial call to tell my husband that it's just "normal wear and tear." Normal wear and tear on a car we have had for 6 weeks? You don't get five cracked ignition coils after six weeks of using a car. Every service person who we have talked to from Svennsons to Volvo in Walnut Creek to our local repairman in Lafayette all said that's bogus. They have all said we got screwed. So avoid Toyota of Marin.
DO NOT SHOP AT TOYOTA MARIN!!!!!
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I was going to type a lengthy review about my horrible experience, but instead of boring you with details I am going to get to the point ( which is going to be a long point) 
Toyota Marin used car division is BAD