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Northway Toyota is in it for themselves! A car purchase should be bennifical to both the dealer as well as the buyer, they are extreamily greedy and try to squeeze every penny they can out of the buyer. The used car manager stays in his office while the sales associates shuttles information back and forth to him, he doesn't have the proffessionalism nor the consideration to leave his office to meet a customer to try to reach a compromise in a deal. My vehicle in this perticular deal was listed as a SE, "Special Edition" however the vehicle in fact was a base model. The preferred customer coupon I printed out from the internet when visiting the web site for $ 250.00 didn't really work the way most of us think cupons work. After negoticating the price for the vehicle, I presented the coupon to my sales associate, again the associate ran the usually path to the used car sales managers office. The sales associate then returned and the price of the vehicle went back to its original asking price, then the $250.00 coupon was honered, the savings was minimal. I DID NOT end up buying from Northway Toyota. Athough part of trouble was that my trade-in vehicles title was compromised, the used car sales manager did little to try to reach an viable agreement, he would not even meet me half-way. Northway should think long term and try to make customers for life, they are penny wise and pound foolish.
I purchase my Camry new from Northway Toyota back in 2006 and it was so easy. I did not feel any pressure. So when it was time to get my husband a truck, I turned to the internet. After doing some reasearch, I found a few trucks on their webs site. I was contacted by Jennifer, who scheduled me an appointment with Dan. We test drove the truck and within about and hour we were sold. Picked it up the next day. I would recommed Northway toyota to anyone looking to buy new or used.
One of the best shopping experiences I have ever had. I have purchased many vehicles over the years, and always hated it. When I walked into Northway I was treated to a wonderful experience. I was treated like a their world revolved around me. Being a woman its hard buying a vehicle, but I was well taken care of. Save time and money and go to Northway Toyota. You will be suprised by their customer service.
The dealership was misleading and made several mistakes during the buying process. Not only did they lie about the quality/certification of the vehicle, they could not fulfill the warranty contract they promised in writing. During negotiations to settle the warranty discrepancy, they refused to put anything they offered in writing or to cover the differences between the warranty we agreed to in the contract and the "comparable" one. I am a Toyota fan, and would recommend to anyone to buy a Toyota, but please save yourself the hassle, time, and money and do not shop at Northway Toyota.
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Northway Toyota is a dealer in Latham, NY. Northway Toyota offers Scion and Toyota. Please feel free to Rate and Review the Northway Toyota Dealership so other Car Buyers can know what dealerships in the Latham, NY area are great and which ones are just so-so. You can also use the Map below to locate other Latham Car Dealerships quickly and easily!
Northway Toyota
A used car buying nightmare!
My second Experience
Best Experience
Very misleading and deceptive dealership