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On August 3, 2009, my wife and I purchased a used 2003 Dodge Ram 1500 Quad cab from Rusty Eck Ford of Omaha, agreement made between Robert *sales manager, and Johnny Taylor, sales rep. The agreement was to purchase the vehicle with no trade, while financing cash for taxes as well. On that evening, we made arrangements to purchase, and I asked Robert (Bob) if my wife and I could come back to do the financing paperwork tomorrow, as it was already about 10:00 pm. Bob said no. We finished the paperwork and walked out around 11:15pm. Johnny said extra keys (since the auto was on consignment by brother of finance managers brother in law, Derwin) would be delivered the next day.On August 4, my wife and I stopped by and the keys were not there. Derwin said that his brother in law was an electrician and on scaffolding and would not be able to make it in that day. He thought by Friday.On August 7th, my wife and I again, stopped by. The keys were not available. Same story from Derwin.I gave Derwin until Monday, and still no keys.Finally, on Monday, my wife and I stopped by and no keys were there. My wife and I spoke with Jay Hofferber, Sales Manager, and apologized for the inconveniences, said he would fill up my tank and he would be in touch with me and get the keys.I did not hear anything from Jay until I called him on August 19th. I called Jay. He was very nasty with me, very defensive. I requested that I would like the keys by that Friday or I would seek legal counsel to seek any remedies.At this point, I am still awaiting the title to available at the dealership so I can sign, for the county to send to the bank, so I may receive money to pay taxes. I have spoken with General Manager, Wayne Jackson at the dealership. Wayne said on August 28th that Lucas, title guy, was going to work on it that afternoon and give it to Wayne. Wayne was then going to call me. I did not hear from Wayne.Since I purchased this automobile, I have not had any customer service help with anyone. Out of the hundreds of calls I have placed to the dealership, I have not had 1 call returned. I am willing to submit phone records!I am requesting the title immediately with funds to pay for taxes as they are due September 2nd. If it cannot be provided, I am requesting the return of the pickup.
Also turned over to BBB and seeking attorney review.
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