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I purchased a 2003 Subaru Outback H6 from Genuine Motorcars of St. Petersburg, FL. from its listing on eBay. I live in Nebraska. From the Genuine Motorcars eBay listing I decided to have CarChex inspect the car for any problems. The report came back as the best he has seen for a car of that age and mileage, minor nicks and scratches to the body and no mechanical problems noted.
This is my experience with Genuine Motorcars;
Genuine Motorcars hired All Source Transport of Boca Raton, FL, www.allsourcetransport.com a transport broker, to haul my car (2003 Subaru Outback) to Nebraska Jan. 19, 2009. My contact at All Source Transport was Lynn Ashe. I asked if they carried insurance to cover any damages from transport and was told yes. I was not told by either Genuine Motorcars or All Source Transport that there was an exclusion for damage from rock chips. I also did not see or sign a contract with All Source Transport to transport my vehicle. I was not offered the option of using an enclosed transport for a car that was in excellent condition to be transported 1700 miles in winter conditions i.e. sand on the roads. Lynn commented that Curtis, NE is very remote and difficult to transport to. (Curtis is 35 miles of paved roads off I80.) Lynn told me the first transport company would deliver it to Omaha, NE and another transport company would deliver it to me. I called Lynn Monday morning, January 26 to find out the status of my car and to suggest that I take a bus to Omaha to pick it up as I had something planned for the weekend and wanted to make sure I had the car by Friday, January 30. Lynn said she made some calls and when she called back told me it would either be delivered that Wednesday or Friday January 30 at the latest and she recommended not to pick it up in Omaha. I asked her if it was definite that it would be delivered by Friday January 30 and Lynn said yes and that she would put on the order no later than Friday January 30, so I decided not to take a day off and take a bus to Omaha.
Friday morning I called Lynn to find out the schedule of the delivery and she said it was on the way and they would contact me later in the day. (My car was parked at Teeter Transport in Omaha all day Friday) That afternoon I asked if she had heard from the driver or if I could call him to find out about what time he would arrive. Lynn said the drivers are driving large, dangerous trucks and could not use their cell phones, even when they were at other deliveries. Finally around 6: pm she would not return my calls, I called the dealer again as I needed to know if I was going to have to cancel motel reservations, etc. for Saturday. Lynn then called back with the cell phone numbers of the transport company and the driver and was told it would be delivered the next day.
The next day the driver did call me a few times to update me on his progress from his cell phone, he was driving a 3 car hauler towed with a dually pickup and his wife was riding with him. The diver also told me it was very dirty from the trip. When it did arrive the only thing he had me sign was his dispatch sheet, nothing as to accepting the condition of the car. I still have not received a bill of lading for the delivery. The original bill of lading when the car was picked up in Florida noted a number of nicks and scratches, but none on the hood. After washing the car I found at least a dozen rock chips from the transport. I called and was told their insurance does not cover rock chips.
I lost a full day of work and had to cancel my plans for the weekend which also were work related.
I requested I be paid to fix the damage to the hood and also be paid $320.00 for the time I lost not working Friday. I have since received a quote to fix the hood of $923.13. both All Source Transport and the dealer refuse to pay for the damages. And Lynn is very nasty to deal with, including calling me rude.
Bottom line, do not hire All Source Transport or purchase from Genuine Motorcars. Also be involved in who is hired and request all the information about the company, insurance etc. Get the cell phone numbers of the actual transport companies who are doing the driving, don’t let a broker be your only contact. I found out the hard way that Lynn Ashe is very dishonest and cost me in both the condition of my car and aggravation.
When I drove the Subaru I noticed a problem with it shifting, and also when my banker rode in the car he noticed it so I took it to a couple of transmission shops to find out it needed to be rebuilt. Genuine Motorcars had this vehicle for over 3 months and it was driven over 150 miles, someone had to have noticed this problem. CarChex www.carchex.com/about/AffiliateArea.aspx is an affiliate program that Genuine Motorcars makes money from and does not guarantee any mechanical problems i.e. transmission. Quote from CarChex “The inspection is NOT guaranteed because the vehicle is fully assembled for the inspection and the inspector cannot see the internal components of the vehicle, including transmission or the engine.”
Also if you buy from eBay be sure to pay through eBay, I called Genuine Motorcars to make an offer and because the purchase was made outside of eBay I cannot use eBay’s Vehicle Purchase Protection all because I called the number listed in the add on eBay and made an offer, I did not place a bid online. Anyone buying a car on eBay be sure to check out Buyer Services & Protection http://pages.motors.ebay.com/services/overview.html
As a first time online car buyer I thought I was doing everything to protect myself, CarFax, CarChex, asking if the transport was insured etc. I had thought of flying down to inspect the car myself, but thought that hiring a “professional” would be better, what a mistake. I unfortunately missed the eBay link to eBay Buyer Services & Protection.
Bottom line is I was too trusting of the dealer and transport broker – huge mistake! This was a terrible and costly experience, I doubt I will buy another car especially if it has to be transported. I just got the car back from the shop with a $2500.00 bill. Now I have to go to BBB etc. to go after these crooks.
http://www.lemonjustice.com/top5-usedcarscams.php
“As is requirements”
If a used car salesperson insists that you sign an "as is" agreement, run away as fast as you can. Many states (though not all) prohibit "as is" sales, and every car sold automatically comes with what's called a "warrant of merchantability." This is a common sense warranty that says that the item being sold does what it's expected to do. Depending on the state, other implied warranties may be included in the law. Don't give your rights away by signing an "as is" agreement
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