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It was Tuesday afternoon. There's no line waiting. The garage was empty when I drove in on the express service line. In my previous visit with other Honda dealerships, the express oil change took about 30 minutes including a car wash. After 40 minutes, I asked if the job was done. I was told that the car was just pulled into the service area. The customer service manager said that their express service usually took an hour. Now I realize that at Front Range Honda, "Express Oil Change" means one hour. Take a book with you when you go for an oil change
It is Tuesday afternoon. There is no line waiting. The garage was empty when I drove in on the express service line. In my previous visit with other Honda dealerships, the express oil change took about 30 minutes including a car wash. After 40 minutes, I asked if the job was done. I was told that the car was just pulled into the service area. The customer service manager said that their express service usually took an hour. Now I realize that at Front Range Honda, "Express Oil Change" means one hour. Take a book with you when you go for an oil change
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March 20, 2009, 7:28 pm
Front Range Honda
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Dealer response on Slow express service
Front Range Honda's number one goal is the satisfaction of each and every customer. Although, the Express Service drive had no vehicles there may have been other vehicles ahead of this customers. Vehicles pull into the Express Service drive and are greeted by a Service Advisor. Once the Advisor knows what type of service the customer needs, their vehicle is pulled to the back lot of the Dealership. We are a first come first serve facility and at times could experience a high volumes. Our technicians are very efficient and must maintain a comfortable pace to continue to provide the quality service that our customer's deserve and expect. We do apologize for the times we cannot meet customer's expectations but if we rushed every service job, we leave room for error. Front Range Honda takes great pride in our quality work. Our Service Department is the state of the art facility with 8 Master Technicians and 5 CSE Technicians to assist in the long term care of your vehicle. We are committed to providing you with the highest level of customer satisfaction possible.
These guys kiss your ass like used car salesmen normally do,.. they were helpful and built a good relationship quickly. I thought all was well, but Larry (the sales guy) treated me like an idiot, giving me stupid numbers to work with right off the bat, expecting me to believe him, as if I were a moron. When I put an offer on a car and left the dealership because they claimed they couldn't go lower, I received a call back the next day saying that they had accepted my offer.., I was excited to actually own this car, but when I called back 2 hours later, Larry informed me that they had sold the car out a few minutes before I called.
They NEVER called me to inform me that another person was interested in the car, they simply sold it from out under my nose, probably to make a couple extra bucks. I had spent hours over 3 seperate trips to this dealer working to buy this car. Apparently, it was a waste of time.
Whats worse, the supervisor I complained to told me that there was nothing he could do but apologize. I still may have bought a car from them, had they given me a good deal, but he wasn't willing to compensate my dissatisfaction at all.
Looking back, these guys were out to make any money any way they can, and will lure you in with charm, but will stab you in the back the second they get the chance to score an extra buck.
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March 2, 2009, 11:49 am
Front Range Honda
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Dealer response on DO NOT GO- WILL TURN ON YOU IN A SECOND!
This customer was given the best price for this vehicle. The customer made an offer on the vehicle. The salesperson explained to the customer that we were not able to meet that price and would speak with his manager and see what he could do. The salesperson worked very hard to get the offer approved by the Manager. The salesperson then called the customer the following day to let him know that his Manager had accepted his offer. The customer then stated that he was not ready to purchase for another 2 weeks. This customer made no commitment to purchasing this vehicle and the car was sold by another salesperson. When the customer came in we told him the vehicle had been sold, we did not sell the vehicle from under his nose, we gave him the first opportunity to purchase this vehicle and at the price he had offered. Had he made a commitment to purchase, Front Range Honda would have held the vehicle for him. At Front Range Honda, we're committed to providing the best customer service experience you'll ever have. That means high customer satisfaction both during the sales process and delivering a world class service experience. Our promise to you is quality service and sales experience you will enjoy. We value each and every customer!
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Front Range Honda
Dealer response on Slow express service
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DO NOT GO- WILL TURN ON YOU IN A SECOND!
These guys kiss your ass like used car salesmen normally do,.. they were helpful and built a good relationship quickly. I thought all was well, but Larry (the sales guy) treated me like an idiot, giving me stupid numbers to work with right off the bat, expecting me to believe him, as if I were a moron. When I put an offer on a car and left the dealership because they claimed they couldn't go lower, I received a call back the next day saying that they had accepted my offer.., I was excited to actually own this car, but when I called back 2 hours later, Larry informed me that they had sold the car out a few minutes before I called.