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** This review is not verified by huntershad ***
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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Dick
Review Ratings Score
Pricing
0
Greeting
1
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.13
Buyer Beware! Typical car salemen. Smile and make promises......that turn out to be lies. With so many Honest dealers in the Salt Lake area, why play the Smith Family game? I got burned. Be wise enough to learn from the mistakes of others.
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No pressure and hassle free***This Review is not Verified by ramjacb***
** This review is not verified by ramjacb ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Low
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
Yes
Name of Your Salesperson?
Rustyn Smith
Review Ratings Score
Pricing
5
Greeting
5
Honesty
5
Time
5
Questions
5
Promises
5
Financing
4
Treated
5
Overall Score
4.88
I found a car on autotrader.com and went to check it out at Smith Family Motors. I had been looking for a Lexus SUV for about a month at various dealserships and when I found the one I wanted I went there to make sure it was a good one and to purchase it. They are a little off the beaten path but not difficult to find. I dealt with Rustyn, who answered all of my questions, and I bought my car. This dealership has the lowest prices I could find and a very laid-back approach to the whole process. I recommend Smith Family Motors to anyone looking for a used Lexus. I bought my car and felt good about it afterward. How rare is that?
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Worst Ever Car Shopping Experience***This Review is not Verified by eatmyshorts***
** This review is not verified by eatmyshorts ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
Normal
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
Yes
Name of Your Salesperson?
The Owner
Review Ratings Score
Pricing
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.00
This dealership carries mostly Lexus and Toyota. When you visit a real Lexus dealership, not a used car sales lot like this one; they treat you with respect and courtesy. This dealership profiles people and then treats them rudely when they make very poor assumptions. They should go work for a real Lexus dealership and learn some class and salesmanship.
We have been looking to purchase a white Lexus IS F as a company car for me. I’m the president of a successful business. Today we saw on AutoTrader.com that Smith Family Motors had one on the lot. I drove up with an employee who owned an older Lexus with 80,000 miles on it. I myself have owned a Lexus before and both of us were very excited to finally test drive and hopefully purchase an IS F.
Driving 50 miles, upon our arrival and having asked the only visible salesperson if he could get the keys for a test drive, he came out, unlocked and opened the doors and said, “No one is allowed to drive this car.” “Why not?” I asked. “Because it’s an IS F.” We were just shocked. I even asked, “Could you drive it for a test drive?” “No”.
We drove off and then turned back around. We entered the building and asked for the owner. Sure enough, the salesman was the owner. He started to explain that he thought we had just finished test driving one of their “older” Lexus and had assumed we couldn’t possibly afford the IS F. After some back and forth one of his employees thought he was so smart and claimed we were “jerks”. I’m pretty sure most people having driven 50 miles in excitement would be as shocked as we were to be told three different times, “No you can’t test drive this car.”
How hard would it have been to say, “We are very selective who can test drive this IS F. It’s an incredible and legitimate muscle car. Have you ever driven one before?” He then could have asked a few more questions to find out if we could afford the car.
How hard would it have been when we returned to apologize and defuse the situation? Instead he insulted us. Instead of being rewarded for our brand loyalty, we were profiled and treated rudely.
I have looked and test driven Mercedes, BMWs and other cars much more valuable than their Lexus IS F at $48,000. Not one car salesman at those lots has been rude.
Sad to say if I could have test driven there IS F, our company probably would have paid cash and purchased the car. Instead, we will look elsewhere.
I’d also like to say that their selection at auction must undergo the same lack of perception. Three of the four rims have been demolished by the previous owner and should be replaced before anyone willing and able to pay their high price drives it off the lot. They are also asking thousands more for a car that has almost double the mileage we are seeing nationally on 2008 IS Fs for their asking price.
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Smith Family Motors customer review-05 Porsche 997
Smith Family Motors customer review-05 Porsche 997
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Rustyn Smith
Review Ratings Score
Pricing
2
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.25
I've purchased a 2005 Porsche 997 from Smith Family motors (07/31/2008) with a $ 3000 deposit and paid the balance off on the 08/05/2008.I've organized the transportation from their dealership to Miami and since i've bought the car i don't have the title !!!*
They told me the car was a consignment after i wired the money and the title wasn't in their hand. How long do you think it would take to get a title from the bank 5-10 business days if you pay the bank of course !!! guess what ? I'm still waiting !!!
After many phone calls trying to find out what's going on ,i had the feeling they were playing with my money ,they told me they send a check to the bank on the 08/14/2008 by mail!!! no kidding how long is it going to take to get there and be cleared by the bank ?*
*When i wired the money to them it took 1 Hour !!! for them to get it .
I know by law you have a certain amount of time to pay off the bank ,but if you want to provide a good service you pay it off *the next day !!!*
Oh i know why don't we play with that money we have 14 days to pay the bank and maybe more if we mail the check !!! thank you Smith family Motors very smart.
As of today 09/22/2008 i don't have my title ,i have filed a complaint with the*http://www.mved.utah.gov/ *(09/09/2008) . I've bought the car to export it in my country and without the title there is nothing i can do.*
The depreciation on those cars is very high you are loosing money every month.
Thank you Smith Family Motors ,Thank you Mr Rustyn Smith and as i told you in my last E mail why don't you come in Miami *to tell me straight in my face what you wrote me in your E mails !!!
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September 23, 2008, 10:10 pm
smith family motors
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Comment on Smith Family Motors customer review-05 Porsche 997
When Renaud first contacted us we explained that the Porsche was on consignment and that there was a loan that would have to be paid and therefore the title would be delayed. He knew before he bought the car the title would be delayed. After we received his check we immedietly sent a payoff check to Porsche Financial in Chicago. When we didn't receive the title after a couple of weeks we called and they said their policy is to hold titles for 15 business days. To expedite them releasing the title we got a copy of the cleared check and faxed it to Porsche along with bank contact info so they could verify. They mailed us the title by regular mail and we forwarded it to Renaud as soon as we got it. We have explained this to Renaud so many times but his only response is to get abusive and insulting. If we could have got him the title any quicker we would have. Not knowing then what we know now there is no way we could have got him the title any quicker. Smith Family Motors
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September 24, 2008, 9:44 am
renaud
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Reviews: 1
Review Comments: 5
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Comment on Smith Family Motors customer review-05 Porsche 997
Abusive and insulting !!! let me post your E-mails online and we will see who was insulting !!!About the title , you never told me is a consignment before i wired the money, you told me after . And just to remind you by law in your State you have 48 hours to provide the title to the buyer without a permit !! what is your answer to this ? oh no ,keep the answer for the motor vehicle enforcement division.The DMV should really be concerned about dealership like yours and the way you do business.
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September 24, 2008, 9:48 am
renaud
Car Dealer Check Member
Join Date: Sep 2008
Reviews: 1
Review Comments: 5
Forum Posts: 0
Comment on Smith Family Motors customer review-05 Porsche 997
Abusive and insulting !!! let me post your E-mails online and we will see who was insulting !!!About the title , you never told me is a consignment before i wired the money, you told me after . And just to remind you by law in your State you have 48 hours to provide the title to the buyer without a permit !! what is your answer to this ? oh no ,keep the answer for the motor vehicle enforcement division.The DMV should really be concerned about dealership like yours and the way you do business.
We had a great experience at Smith Family Motors. We had been looking for a while for this minivan (2007, 8 seater Sienna) and found one here with a good price. There were some scratches and dings still visible, after being detailed by the dealership, but we were okay with that. We detailed everything we wanted fixed on the van, and they fixed it the next week. The "3" rating on financing is because we had to choose something, and we don't know about their financing, since we paid cash. The van had a couple of issues (squeaky window, broken compartment, starter noise) but these are still under original warranty so we took it into Toyota. Smith Family Motors offered a 30 day warranty, also, so we could have taken it back into them, if Toyota had given us any grief.
I decided to purchase a used car in the United States and enlisted the help of a Canadian vehicle broker to locate, secure and transport a Lexus IS350 from the US to Canada. My broker had a number of discussions with Rustyn Smith of Smith Family Motors and was assured by Rustyn Smith that the car he had in inventory fit the exact parameters I was looking for:
the car was a lease returnwas in as close to new condition as possible for a 2006 or 2007 vehicle no major accidents or damageclean car fax reportUnfortunately much of the above was not true although Rustyn Smith had asserted to my broker that the condition of the car was very good and sent us photos that displayed a vehicle in good shape. He seemed to intentionally not send us photos that displayed many of the significant scratches, damaged rims, or the bald mismatched tire on the rear right of the car.
The car's condition was extremely poor not "good condition" as represented by Smith Family Motors. Due to the damages I had to spend: $1600 on new rims, $680 on tire sensors, buy two new tires for the rear of the car ($650), get the car detailed to try and remove some of the scratches ($800), and purchase a second FOB for $350. The total additional cost to me of reconditioning the car is over $3,900.
Not only was this car not a lease return, it was a repossession and Rustyn's suggestion that the car was in good condition was not even close to accurate as you can see from the Lexus IS350 photos I have posted for your review. Fortunately for me the truck transporter took photos prior to picking the car up at Smith Family Motors because he was concerned with all the evident damages.
For more info on my customer experience visit my website at www.smithfamilymotors.org
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September 23, 2008, 9:45 pm
smith family motors
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Join Date: Sep 2008
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Review Comments: 2
Forum Posts: 0
Comment on Simth Family Motors Customer Review-Lexus IS350
We regret Chris' experience and opinion of us and have invited him to call us to work out a solution that will change his opinion of us... regrets Smith Family Motors
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September 24, 2008, 2:13 pm
renaud
Car Dealer Check Member
Join Date: Sep 2008
Reviews: 1
Review Comments: 5
Forum Posts: 0
Comment on Simth Family Motors Customer Review-Lexus IS350
Change is opinion !!! what a joke .I have looked at your pictures and his pictures and it's obvious you knew how the car was and you didn't disclose the real condition of the car.it's easy to take advantage of people like us because you know we are too far and we aren't going to knock on your door !! but people will know what happened to us.
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January 17, 2009, 12:36 pm
chrisdavey
Car Dealer Check Member
Join Date: Sep 2008
Reviews: 1
Review Comments: 2
Forum Posts: 0
Update on Simth Family Motors Customer Review-Lexus IS350
test
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Smith Family Motors
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No pressure and hassle free
Comment on Smith Family Motors customer review-05 Porsche 997
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Great minivan, great experience