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November 5, 2008, 7:14 pm
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Join Date: Nov 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
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Poor Customer Service
** This review is not verified by the user ***
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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
Make of your vehicle
odyssey
Name of Your Service Technician?
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| Review Ratings Score |
| Problem Fixed | 3 |
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Greeting | 3 |
| Honesty | 3 |
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Time | 3 |
| Questions | 3 |
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Promises | 3 |
| Treated | 0 |
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| Overall Score | 2.57 |
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Although they performed the required service they would not honor a coupon that I presented 1 hour after the service was paid for and complete. I admit I submitted it late. However, even retail establishments will allow price adjustments. Wilsonville Honda said it would cause a bookkeeping nightmare.
I hope the $50.00 they have saved is worth it to them. Our family owns 2 Honda vehiciles that we will no longer be taking to their shop for service. So, their promotional flier has caused them to lose a customer vs. gaining one... all because of a potential bookkeeping nightmare. Wow.
 Post Thanked 0 times  Post Booed 0 times
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Wilsonville Honda
