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Selling Practices: On 7/23/09 I bought a 2000 Mercedes Benz from Siry Auto Group. I was told when that the selling price was $12,495. When I went to purchase the car I was told that the earlier quoted price did not include the tires and wheels and that Siry Auto wanted an additional $999. I told them that I did not want the wheels and to take them off before I came to pick up the car. The wheels and tires were still on the car when I arrived, and I finally agreed, against my better judgement, to sign a personal note for the additional $999.
Repair Issues: (1) Upon arriving home, I found part of the front bumper was falling off, and a hole in the leather boot which should have been repaired prior to picking up the vehicle. Additionally, we had been promised that the debris on the rear plastic window would be cleaned off. Also the key fob for the automatic entry and alarm system did not work and the overhead lights frame was broken and will not hold the overhead lights. The microphone for the speaker phone fell off the top of the roof. An appointment was supposedly made with the Siry Repair Group to fix these issues. We took the car back to Siry Auto mechanics on 7/31/09. Upon arriving at the service department, we were told that no arrangements had been made. After lengthy discussions with service managaer, they fixed the hole in the boot and the bumper and we were told that they would replace the key fob and the rear window at their cost price, which was supposed to have been cleaned before we picked up the car.
(2) On August 22, I took the car to a car wash and found that the roof leaks all over. I called Siry Auto Group; Mark, the Sales Manager, said they would look at it but it was not their problem. This roof is on a Mercedes Benez 500 SL Roadster and is operated electronically. The roof is a major component of the car and I believe that this problem should either be repaired by Siry Auto Group or the contract should be cancelled. A major leakage problem on the roof of a car is a serious problem.
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