Don Miller Subaru East has moved to 5339 Wayne Terrace, Madison, Wi., 53718. Our Subaru Signature Facility is located at the corner of Wayne Terrace and Benjamin Drive off High Crossing Blvd., one mile east of East Towne. Our phone numbers remain the same. Please stop by and see us! The Don Miller Body Shop is still located at 826 E. Washington Ave., Madison, Wi., 53703
If you have visited this dealership please take a moment and rate by clicking the review tab.
By taking a few minutes you can let everyone know how well you were treated or you can register a complaint.
If your thinking of visiting this dealer the review tab allows you to read other customer reviews.
I own a 93 Protege. It’s not pretty and has some little annoying problems that I just live with – the truck won’t stay open by itself anymore or sometimes my key sticks in the driver’s door. But it runs really good and is very dependable. Obviously, I have had this into the Don Miller Service Dept a number of times over the years.
They have always diagnosed the problem, educated me on what needed to be done and given me several options (some more expensive than others). I always feel embarrassed driving it into the service dept but they always treat me the same as the person that just drove in behind me – driving their new Mazda6. I feel they are courteous and respect whatever decision I have made – fix the car, wait until later, or ignore it. They understand this is an older car and always balance out the cost to fix it versus the pros and cons. I never feel like I’m getting work done that is unnecessary.
Usually I, like most people, only post comments about the my experiences as a consumer if the services/products I received was of poor quality. However, in this case I must make an exception. I have been bringing my Mazda 6 to Don Miller Mazda for a while now and have always received excellent service. The quotes I have been given have always been accurate and fair, the technicians always act professionally, and the service manager is friendly, knowledgeable, and exceedingly patient which was evidenced on this one particular occasion. I had brought my car in for a routine oil change and was waiting for the technician to finish when I overheard a conversation between the service manager and another customer. Although I had not heard why the customer had brought in their car or had been repaired it was obvious from the customer’s tone that they were not pleased with what the manager was telling them. The customer was rather irate and accused the manager of overcharging them for a repair and insisted that the manager give them a lower price. The manager then calmly explained to the customer the price they were being charged was what they were originally quoted and had agreed to pay previously. This was clearly not what the customer wanted to hear and, like a spoiled child who was not getting what they wanted, the customer threw a tantrum befitting a two-year-old. I myself could not believe that a grown adult would act so childishly, yelling at the manager and calling him names. But what truly amazed me was the service manager’s ability to remain professional and coolly explain to the customer that this was the price the customer had agreed to and that was final. Well, once the customer realized that the service manager would not given in to their unreasonable demands, the customer begrudgingly agreed to pay the full amount. I was so impressed with the way the service manager handled this customer and with all the service I have received from them you can be sure that I will continue to come back and would feel confident in recommending them to anyone.
After dropping a vehicle off the night before for an appointment the following day I was not notified that my vehicle was received. I called the dealer later in the day and was informed that my vehicle was on its way into the shop. By the end of the day I received a call that they had not even touched my vehicle! (despite booking an appointment days prior). No apologies were made to me by service staff.
After finally getting the repair done when speaking to the service staff they did not explain the repair (or that it may not fix the problem). I requested a $10 discount on a $300 bill because I was inconvienced all week and the staff had not been considerate. Another service member spoke up, telling me they “did not negotiate” and never did that sort of thing. After again requesting the discount I finally, reluctantly, received it. On my way out of the parking lot a technician cut me off to top off my visit.
The service overall was awful. The staff was inconsiderate and rude. Rather than walking in an unhappy customer and walking out satisfied, I walked out furious with the way I was treated. I will never go back!