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Usually I, like most people, only post comments about the my experiences as a consumer if the services/products I received was of poor quality. However, in this case I must make an exception. I have been bringing my Mazda 6 to Don Miller Mazda for a while now and have always received excellent service. The quotes I have been given have always been accurate and fair, the technicians always act professionally, and the service manager is friendly, knowledgeable, and exceedingly patient which was evidenced on this one particular occasion. I had brought my car in for a routine oil change and was waiting for the technician to finish when I overheard a conversation between the service manager and another customer. Although I had not heard why the customer had brought in their car or had been repaired it was obvious from the customer’s tone that they were not pleased with what the manager was telling them. The customer was rather irate and accused the manager of overcharging them for a repair and insisted that the manager give them a lower price. The manager then calmly explained to the customer the price they were being charged was what they were originally quoted and had agreed to pay previously. This was clearly not what the customer wanted to hear and, like a spoiled child who was not getting what they wanted, the customer threw a tantrum befitting a two-year-old. I myself could not believe that a grown adult would act so childishly, yelling at the manager and calling him names. But what truly amazed me was the service manager’s ability to remain professional and coolly explain to the customer that this was the price the customer had agreed to and that was final. Well, once the customer realized that the service manager would not given in to their unreasonable demands, the customer begrudgingly agreed to pay the full amount. I was so impressed with the way the service manager handled this customer and with all the service I have received from them you can be sure that I will continue to come back and would feel confident in recommending them to anyone.
After dropping a vehicle off the night before for an appointment the following day I was not notified that my vehicle was received. I called the dealer later in the day and was informed that my vehicle was on its way into the shop. By the end of the day I received a call that they had not even touched my vehicle! (despite booking an appointment days prior). No apologies were made to me by service staff.
After finally getting the repair done when speaking to the service staff they did not explain the repair (or that it may not fix the problem). I requested a $10 discount on a $300 bill because I was inconvienced all week and the staff had not been considerate. Another service member spoke up, telling me they "did not negotiate" and never did that sort of thing. After again requesting the discount I finally, reluctantly, received it. On my way out of the parking lot a technician cut me off to top off my visit.
The service overall was awful. The staff was inconsiderate and rude. Rather than walking in an unhappy customer and walking out satisfied, I walked out furious with the way I was treated. I will never go back!
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Don Miller Mazda is a dealer in Madison, WI. Don Miller Mazda offers Mazda. Please feel free to Rate and Review the Don Miller Mazda Dealership so other Car Buyers can know what dealerships in the Madison, WI area are great and which ones are just so-so. You can also use the Map below to locate other Madison Car Dealerships quickly and easily!
Don Miller Mazda
Excellent service department
Awful Service!