Don Miller Chrysler Jeep
Don Miller Chrysler Jeep Reviews | Don Miller Chrysler Jeep Reviews on Car Dealer Check |
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| Worst experience & inefficiency of service depart. |
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August 27, 2007, 12:37 pm
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Worst experience & inefficiency of service depart.
Took car to service dept. on Mon., June 25, 2007 & talked to Scott O'Dell & set up appt. for Fri., June 29th at 7 AM. He was told about warrenty & said "not to worry - I'll check it out". I took car in on Thurs, June 28th about 4:30 PM. Mr. O'Dell didn't recognize me and asked what I needed. I told him and he asked if parts had been ordered. I told him I didn't know if parts were ordered. He re-entered information and once again I told him of warrenty. "Don't worry - it will come up on computer" he said. Mr. O'Dell said it would be about a 3 1/2 hr. job. Next morning about 8:30 AM, he calls my wife and says "good news - we have parts on hand and it will cost $270.00". My wife called immediate at work to tell me. I called Mr. O'Dell back and he said he would have to check warrenty when I told him that this work should be covered. He never returned call and when I called him back after 40 min., he still hadn't checked on warrenty (even though he told my wife it was urgent to have me call him immediately). We finally got that straightened out. Mr. O'Dell said that job would take 3 hrs. It is 9:30 AM and he would call when car was done. I got home at 4PM - no call received. I called and was told car not done. When I asked what time they started, he said 2:30 PM! I told him that I was to meet friends at 5:30 out of town, he said that the car would be ready when I got there. (This was 4 PM) I showered, shaved and change clothes and my wife and I went down there about 4:30 PM. Again, he didn't recognize me and we found out car was not done. I said you were to call me when car was done and his response was "I kept my promise - I didn't call as it wasn't done!" HE WAS VERY RUDE! We told him that we had an errand to run and would be back as it is now 4:50 PM. We returned at 5 PM and car still not done. It was finally done at 5:25 PM. Mr O'Dell never apoligized for the long delay and put all blame on us (that is the feeling we got). I have written the Service Dept. at Don Miller, Madison and also David Miller about our complaint. No one seems to care. I have the cigarette lighter that does not work since they work on the gear shift and I don't want my car tied up again for another day. The last time I had our car in for something with a coupon and I had my wife drop the car off. The service man said to my wife that there would be a charge (I don't remember amount) and she said that she would have to call me and his response was "oh go ahead and call the boss". My wife was very insulted my his manner. (By the way, when I called him back - there was no charge!!! - was he trying to pull one over on my wife?) Our car is a 2002 and we have always bought from Don Miller but we don't want to deal with service depart. again so we are thinking of getting a different make. Our daughter and husband left Don Miller because of their service dept. and went to a chevy. Our daughter loves chevy service dept. because SHE deals with them NOT her husband and they treat her with RESPECT!!    
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