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We took our new Jeep in for its first oil change. We waited in their waiting area until the oil change was complete. Where we were sitting in the waiting area, we can see the front and side of the service building. Our Jeep came flying, and I do mean flying, around the building and into the area to be picked up. Our face’s turned red with anger. We went out and told the clerk that we were not happy on how fast this kid came flying in. He said he noticed that, and will talk to the kid. We paid for the oil change, asked to talk to the service manager who, as it turns out, was the father of the kid who came flying in. We expressed our concerns and how this kid needs to realize these are other people’s vehicles that they use to get to work and should be treated with respect. The manager said he will talk to the kid. We explained that this was our first and probably last time going to Don Miller. If they treat customer cars like that when we can see them, what do they do when we can’t?
Post Thanked
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times Post Booed
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Worst experience & inefficiency of service depart.
Worst experience & inefficiency of service depart.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2002
Make of your vehicle
Chrysler/300M
Name of Your Service Technician?
Scott O\\\'Dell
Review Ratings Score
Problem Fixed
1
Greeting
1
Honesty
1
Time
1
Questions
1
Promises
1
Treated
1
Overall Score
1.00
Took car to service dept. on Mon., June 25, 2007 & talked to Scott O'Dell & set up appt. for Fri., June 29th at 7 AM. He was told about warrenty & said "not to worry - I'll check it out". I took car in on Thurs, June 28th about 4:30 PM. Mr. O'Dell didn't recognize me and asked what I needed. I told him and he asked if parts had been ordered. I told him I didn't know if parts were ordered. He re-entered information and once again I told him of warrenty. "Don't worry - it will come up on computer" he said. Mr. O'Dell said it would be about a 3 1/2 hr. job.
Next morning about 8:30 AM, he calls my wife and says "good news - we have parts on hand and it will cost $270.00". My wife called immediate at work to tell me. I called Mr. O'Dell back and he said he would have to check warrenty when I told him that this work should be covered. He never returned call and when I called him back after 40 min., he still hadn't checked on warrenty (even though he told my wife it was urgent to have me call him immediately). We finally got that straightened out. Mr. O'Dell said that job would take 3 hrs. It is 9:30 AM and he would call when car was done.
I got home at 4PM - no call received. I called and was told car not done. When I asked what time they started, he said 2:30 PM! I told him that I was to meet friends at 5:30 out of town, he said that the car would be ready when I got there. (This was 4 PM) I showered, shaved and change clothes and my wife and I went down there about 4:30 PM. Again, he didn't recognize me and we found out car was not done. I said you were to call me when car was done and his response was "I kept my promise - I didn't call as it wasn't done!" HE WAS VERY RUDE! We told him that we had an errand to run and would be back as it is now 4:50 PM. We returned at 5 PM and car still not done. It was finally done at 5:25 PM. Mr O'Dell never apoligized for the long delay and put all blame on us (that is the feeling we got).
I have written the Service Dept. at Don Miller, Madison and also David Miller about our complaint. No one seems to care. I have the cigarette lighter that does not work since they work on the gear shift and I don't want my car tied up again for another day.
The last time I had our car in for something with a coupon and I had my wife drop the car off. The service man said to my wife that there would be a charge (I don't remember amount) and she said that she would have to call me and his response was "oh go ahead and call the boss". My wife was very insulted my his manner. (By the way, when I called him back - there was no charge!!! - was he trying to pull one over on my wife?)
Our car is a 2002 and we have always bought from Don Miller but we don't want to deal with service depart. again so we are thinking of getting a different make. Our daughter and husband left Don Miller because of their service dept. and went to a chevy. Our daughter loves chevy service dept. because SHE deals with them NOT her husband and they treat her with RESPECT!!
Post Thanked
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times Post Booed
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Don Miller Chrysler Jeep
Jeep service review
We took our new Jeep in for its first oil change. We waited in their waiting area until the oil change was complete. Where we were sitting in the waiting area, we can see the front and side of the service building. Our Jeep came flying, and I do mean flying, around the building and into the area to be picked up. Our face’s turned red with anger. We went out and told the clerk that we were not happy on how fast this kid came flying in. He said he noticed that, and will talk to the kid. We paid for the oil change, asked to talk to the service manager who, as it turns out, was the father of the kid who came flying in. We expressed our concerns and how this kid needs to realize these are other people’s vehicles that they use to get to work and should be treated with respect. The manager said he will talk to the kid. We explained that this was our first and probably last time going to Don Miller. If they treat customer cars like that when we can see them, what do they do when we can’t?
Worst experience & inefficiency of service depart.