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This has been building for a long time. I've serviced two cars at Tri-County for years. Over time, they've morphed their service department into a large operation that is there solely to milk as much money out of you as possible. No thought about long term customer satisfaction or standing behind the product put out by Toyota. In the past I've remained loyal as they botched major repairs, recommended service that was inappropriate, and over charged for things. But no more, enough is enough. The service writers that have been there the longest are the worst, and management provides lip service, with no hope of truly changing the operation. Bottom line is that pretty much any other service option would be better. Taking a car to this dealer will cost you a great deal of cash and will probably shorten the life of the vehicle.
The manual transmission on my Corolla failed after 70,000 miles. While this was well outside of the standard warranty, I thought that a transmission should last a lot longer than that, and I wrote to the GM of the dealership to ask if he could help me with the $3,000 cost. (In that letter I also praised two of his employees who had been very helpful to me then and at other times.)
I received no response to that letter. I sent a second letter via certified mail. That was also ignored. I sent two letters to Toyota - USA in California, who also failed to respond.
Had the dealer sent me a form letter that said that he couldn't help me I wouldn't have been happy, but I would have understood - I really had no claim. But the lack of any response displayed arrogance and a lack of customer appreciation on the dealer's part
There is a bright side to this. I sent another letter to Mr. Watanabe, the president of Toyota in Japan. In due course we reached an agreement in which Toyota reimbursed me for about half of the cost of the new transmission.
In my "thank you" letter to Mr. Watanabe I told him that I would probably buy another Toyota product, but never one from Tri-County Toyota.
Bill
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Tri County Toyota is a dealer in Royersford, PA. Tri County Toyota offers Toyota. Please feel free to Rate and Review the Tri County Toyota Dealership so other Car Buyers can know what dealerships in the Royersford, PA area are great and which ones are just so-so. You can also use the Map below to locate other Royersford Car Dealerships quickly and easily!
Tri County Toyota
Take Your Car Somewhere Else, Systemic Low Value
