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The most onerous car-shopping experience I have ever had. I drove an hour to LAKE NORMAN to take advantage of the cash for clunkers program. I tested a vehicle with a sticker price of $27,900 (after upgrades, etc). My clunker qualified for the $3500 government allowance. I sat there for two hours before anyone gave me a price and they told me I would owe $26,003 dollars after my discount. They refused to give an itemized list of what the additional costs were. I don't have to have a new vehicle so I left but I am truly worried about consumers in a panic to qualify for the Cash for Clunkers being duped by car dealers . Anyone who has had experience buying a new vehicle knows that even without a trade-in, I would have been able to walk away with this vehicle for $26K. It burns me up that the government is trying to help the consumer by giving them this discount and then UNETHICAL dealers like TOYOTA of LAKE NORMAN jack up the price to increase profits. Their stake in this should be increased sales, not increased profits per vehicle in a time when consumers are hurting so badly. Shame on them and their unethical practices!!!
I went to the Toyota of Lake Noman dealership knowing what I wanted - a Camry with a sunroof. A car with one was not available, but they said they could add one for $1000. So it was included in my financing. I found out later the same week, by talking to the service department, that it would be only $600! Lake Norman made good on the reduced price, but I felt screwed nonetheless. The salesman had made a quick $400 from my ignorance.
You know that stereotype that Dealerships Service departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have the sunroof checked after I found out that no other Service companies would look at a factory installed Sunroof and a dealership was my only option. So...They called me the morning after I dropped off the car and they told me that they would have to replace the Rail, 2 Cables and the motor. Their description was that the 2 Cables were stripped, the rail bent and the motor which was the biggest issue was completely seized and burnt up and was completely inopperable. The total cost $1,950 + tax on parts.
Completely distraught at the price I thought I would have to pay it because I thought another toyota dealership would rake me over the coals as well so what would be the point to take it to another one?
I decided to call other dealerships in the area and the Service Manager from Toyota of Gastonia gave me a price on the parts that were quoted to me at about $100 less than the Lake Norman dealership but really wanted to look at the sunroof because he had never experienced a burnt up motor on a camry sunroof.
I decided to take it to them because what the heck, if he was right I would be looking at a lot less money out of pocket.
Sure enough there was nothing wrong with that "Completely inoperable motor", instead they just had to fix the cables and rail. They were able to fix it and it cost only $950.
The guy at Toyota of Lake Norman completely lied to my face about what was wrong with my car. I will never do business with Toyota of Lake Norman under any circumstances and strongly encourage that nobody else does either. Karma...it will come back to bite you, especially if you treat people like that.
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Toyota of Lake Norman
Cash for Clunkers or Cash for Crooks?
Ethically Challenged