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Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Denny
Review Ratings Score
Pricing
3
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.38
As I was driving my new car home, the headlight was out. (this is going to be short and sweet) I called the next morning and talked to my salesman, Denny, and was promised a call back after he figured out what to do....Well, nothing. Come to find out, he no longer works there. Was given the run around, until I was told to bring it up for safety and emissions, where I was told the headlight was out...no shit! They replaced it, amazingly. Since the three months that I have had the car, I have put $2500 into it for repairs. With no help from them, they offered to trade it in for $5000, when I paid $10,000 for it three months earlier. These guys are out to scam you, that is all!!! They refuse to return phone calls, answer questions reasonably, or treat anyone as a human. Their service charges outstanding amounts, and lie about the labor time. Never, never take your car there for repairs and never step foot in there for a new car!
I don't want to go into a long drawn out story so I will keep it simple. This place is a den of thieves! They promise to do something for you and then completely go back on their word! I went in to this dealership knowing I was in a nearly impossible situation with my VW Passat. It was new, I had only had it for a year and 4 months so I knew I was going to suffer. After almost 4 hours we came to an agreement that I could handle. I then waited almost 2 more hours for them to finish tooling around and drove off. 4 days later I get a call from the finance manager telling me I needed to come in but he did not state why. I went in after work and the finance manager started telling me that VW could not make the deal! He needed more money from me, my payments had to go up and he had include a service agreement! They knew what they were doing. I should have said ok, have the car back but then how do I get to work to earn my livlihood? They had me cornered! They promise you exactly what you need and then fabricate some reason to get more from you! This is the short version of the story, this is actually a 3 month long saga with them but I need not get into that now. I have contacted VWoA and they have been great but say they cannot do anything for me other then contact the dealership. Im fed up, I want this dealership to suffer! In my industry this is called bait and switch and companies can get shut down because of it. There needs to be some serious recourse and punishment laid down upon VW of South Towne! Till then, I am going to find some people, get my permit and set a day to protest against VW of South Towne and make sure they realize that not everyone is going to quietly fade into the night after they are done with them!
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July 17, 2009, 6:03 pm
lordhifi76
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Join Date: Jul 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
Comment on Den of thieves!
FYI: correcting myself. I dont remember the salespersons name who helped me but he's not the issue. Salepeople there dont "do the deal." Luke the ales manager was the closer.
Do not buy a car from volkswagon southtowne. They are liars! dishonest! won't help you after you buy the car! Give you high interest rates! My husband and I traded in our sedan with volkswagon southtowne and bought an suv with them. It was the biggest mistake of our lives. They did not meet their advertisement on the suv. The car was an all wheel drive but they advertised it a 4 wheel drive. When we asked about it, they said its the same thing. They kept us there the first night for 6 hours. We came to an agreement on the loan amount but they kept leaving and coming back with an even higher loan amount. Our fog lamp was broken and the cd player was broken with a cd stuck inside of it in which my husband managed to get out. On the "We Owe" they said they will replace the radio of up to $225 dollars. James Reid in the finance department gave us verbal consent that the fog lamp will be replaced. When we went in to replace it he claimed he never told us that. They are manipulative, dishonest and will do anything it takes to sqeeze any kind of money out of you. They called us a week later saying that they need proof of residency. I told them that I was in the ER in salt lake and my husband was at work in salt lake and we lived in orem so I couldn't get it even if I wanted to. James reid didn't even care and said that he would send someone down to pick it up because they need it now. How am i supposed to give proof of residency to them when i am at an ER in salt lake and I live in orem? Like im supposed to drop everything for them so they can just find something else to bother me about? Two weeks later, they called to tell me that my payoff amount was incorrect. The payoff amount in which they came up with. I owed $325 dollars. They ended up not fixing our cd player or our fog lamp and credited the money they would've spent on those things towards the difference of the pay off amount. They also paid my bank the trade in balance three weeks later so I had a past due fee because apparantley I still owed the car that I traded in. They are the most worste dealership in Utah. They lie and will not stop calling you for countless things that you owe. Do not buy a car from them.
Please do not buy or lease a car from them! They lied to me and tried to force me into a car deal. They had taken the key to my trade-in to "appraise" it but then would not return my keys to me. They had kept it over night!! I didn't sign any lease or financing paperwork so they said at that point I had to buy something from them. They didn't car what car but I had to pick something from them. I had to call the police for advice on how to get my vehicle back and they said to go down there and tell them to give it back or the police would come and get it then. They said I owed compensation for their time so they would release it to me if I paid them $350. I left a check to get my keys back and then stopped payment on the check. I thought the nightmare was over until a letter came in the mail saying they were going to send me to collections. I was threatened by the general manager they would be out to get me and ruin my credit. I had to get an attorney involved that advised that they couldn't harm my credit over an illegitimate charge. It was an idle threat. I wound up going all the way to Vegas to get my VW and would NEVER ever refer someone to them. I have bought several vehicles over the years and would never expect to go through such a horrible experience. They were completely awful and out to rip people off. Their business ethics are inhuman. I would happily refer Larry H. Miller Subaru though. (We bought for my Father there.) They were amazing and were a breath of fresh air in comparison to the hell South Towne put me through.
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June 28, 2009, 9:18 pm
parrothead
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Join Date: Jun 2009
Reviews: 0
Review Comments: 1
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Comment on WORST EXPERIENCE EVER!
I work for VW Southtowne and we don't have a salesman named Bruno.
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July 4, 2009, 1:21 am
JReviews
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Join Date: Jun 2009
Reviews: 2
Review Comments: 1
Forum Posts: 0
Comment on WORST EXPERIENCE EVER!
That was his last name that he went by... and why doesn't it surprise me that he no longer works there?! Either high turn over rate and your place of business or he had a conscious. I would lose sleep at night too if I made a living screwing people over.
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NEVER buy a car from VW Southtowne!!
Den of thieves!
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WORST EXPERIENCE EVER!