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Ancira Nissan in San Antonio TX

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Ancira Nissan

(210) 277-6968

10835 W Ih 10
San Antonio, TX 78201

Overall Rating 1.271.271.271.271.27
Sales Rating 1.251.251.251.251.25
Service Rating 1.291.291.291.291.29

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November 5, 2008, 5:53 pm
honesta
Car Dealer Check Member
 
Join Date: Nov 2008
Reviews: 1
Review Comments: 0
Forum Posts: 0
honesta

Default Horrible Service
1.291.291.291.291.29

Why was your vehicle being serviced?
Maintenance

Were you given an accurate wait time?
No

Would You Recommend this Dealership?
No

Year of your vehicle
2008

Make of your vehicle
Sentra

Name of Your Service Technician?
n/a

Review Ratings Score
Problem Fixed4    Greeting2
Honesty2    Time0
Questions1    Promises0
Treated0   
Overall Score 1.29

I went to this dealership several times to get the regular oil change or tire pressure adjustment. Except for the first visit, the waits for all the 3 visit since were extremely long. The one time before last, they totally forgot to perform the simple oil & lube and had my family waited some 3 hours that they offered to give me that service for free. This latest round, they pulled my car to the back 30 minutes after I arrived & put in the order. And once again, the rest of the time, the car just sat there in the back corner of the building out of the open view for over 2 hours that I had to walk up to the manager to ask WHEN will my car get done. He immediately responded that it was already in the shop and should take no longer than 15 minutes. Sure enough, my car then got driven in for service few minutes after I inquired for oil & lube and tires rotation. Within 10 minutes, it was ready. I swore then & there that I will NEVER bring my car back to this dealership (ANCIRA NISSAN) again nor will I purchase any vehicle from ANCIRA for their INCONSIDERATION of my time and their INDIFFERENCE to their customers! If a simple job do not get done promptly and manager is a liar, do they think I would bring my car in to get worked on at their place with a more complicated fix??? Save your time and take your car elsewhere but here! Sales was UNimpressive and Service simply was Horrible!
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August 29, 2007, 11:24 pm
yosuna
Car Dealer Check Member
 
Join Date: Aug 2007
Reviews: 1
Review Comments: 0
Forum Posts: 0
yosuna

Default Buy from Jake Valdez! Great Overall Experience!!
1.251.251.251.251.25

Pressure from salesperson to "Buy Now"
Normal

How did you first contact the dealership?
Walk-In

Did you purchase from the dealership?
Yes

Would you recommend this dealership?
No

Name of Your Salesperson?
Jake Valdez

Review Ratings Score
Pricing1    Greeting2
Honesty1    Time1
Questions1    Promises1
Financing2    Treated1
Overall Score 1.25

Ancira made it very easy to purchase my vehicle! My sales person (Jake Valdez) was very professional and made the normally anxious car buy experience a very pleasant one!!! I would definitely recommend this dealership to my family!
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