David O'Neal Westgate Chrysler Dodge Jeep in Durham NC
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** This review is not verified by Nicolbug ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2006
Make of your vehicle
Grand Cheerokee
Name of Your Service Technician?
Jeremy
Review Ratings Score
Problem Fixed
4
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.57
The service team for this dealership is a joke! My husband and I came to the dealership for routine maintenance for my Jeep. I went through the small list of things to be tended to twice and they conveniently added items to the list and didn't mention it to my husband when they had him sign the service order. When we addressed the issue at pick-up the woman basically told us that we didn't know what we were talking about (servicing cars). My husband was a service advisor for four years and he told her how the service should have been handled. BEWARE if you go to them ~ they WILL rip you off!!!! Bring the Vasiline!!!!
Post Thanked
0
times Post Booed
0
times
Great service for my 1996 Jeep Grand Cherokee***This Review is not Verified by jeepers96***
** This review is not verified by jeepers96 ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
Yes
Year of your vehicle
1996
Make of your vehicle
Jeep Grand Cherokee
Name of Your Service Technician?
Review Ratings Score
Problem Fixed
5
Greeting
4
Honesty
5
Time
4
Questions
5
Promises
5
Treated
4
Overall Score
4.57
In 2006, my 1996 Jeep Grand Cherokee was running poorly and needed a head gasket and quite a bit of service, miles = 150,000. After an agonizing decision to fix rather than sell and buy a different Jeep, I decided to keep the vehicle long term and get it fixed. I wanted a reputable and good mechanic, so I went to David O'Neal Chrysler/Jeep in Raleigh NC. After >$2000 (aa bit more than other service places), the Jeep has been running smoothly and efficiently for 3+ years...now over 205,000 miles. Happy with the mechanic's work.
We leased a Jeep Cherokee from David O'Neal Westgate Rd/Raleigh and three months prior to the lease expiring, we purchased the vehicle outright in September 2009. The contract indicated that we were due back $500 and would receive this check soon. After a month, we politely asked for our money and were told we'd have it within a week. Another call - same story. Another call same story. They then told us that we needed to "deal" with Chyrsler Financing . Chrysler Financing told us to go back to David O'Neal and "work with them". We called the dealer again and got the same runaround about "the check is in the mail". It is now December 18th and we called again today to let them know this was totally unacceptable. Our call was transferred from person to person, to voice mail - and ultimately the sales manager WHO HUNG UP ON my husband. And we are decent and fair people. We love the jeep. But we will NEVER deal with this business again given the poor way we have been treated and their lack of integrity. Looks like business must be real good for them as they aren't interested in repeat customers or providing the stellar service their website proclaims. We certainly can't and won't recommend them - or do business with them in the future.
Post Thanked
0
times Post Booed
0
times
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David O'Neal Westgate Chrysler Dodge Jeep
Bring Some Vasiline!!!
Great service for my 1996 Jeep Grand Cherokee