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Purchased used Saab 93 in June of 2008 and paid for the pre-owned certification. In the course of two months, the car was in the shop four times. Three times for a coolant leak. On the last trip to the shop, it was determined that the engine would need replacing.
Three weeks after the car was taken in for service, NO progress on the replacement had been made. We were given three anticipated delivery dates and a boat-load of excuses for failing to meet the delivery dates. After losing all faith in the workmanship and competency of the service department, we negotiated a trade. David O'Neal Saab would eat the lemon, we would eat some depreciation and we would purchase a new car.
Fast forward 30 days.
We receive a call from our lender for the used 93. They were wondering where the payment was for the car we no longer owned. David O'Neal Saab failed to pay off the note for the buy-back.
Furthermore, we discovered that the financing we applied for (for the new car) has yet to be secured.
As of September 24th, we still have no guarantee of financing for our new car and we have no confirmation of pay-off from GMAC.
Our credit is in shambles. We don't know where our liability begins and ends. No one at the dealership will assume responsibility for this issue. We have been working directly with the lending agency (the dealership's responsibility) to ensure financing has been secured.
The new sales manager (the old was, "no longer works there") informed me on Monday, 19 September 2008, that well over $200,000.00 in financing is in limbo due to problems with their lender. As it turns out, upon having the loan application reviewed by an independent third party, the loan application was incorrectly processed by David O'Neal.
Our calls are no longer answered (who knew so many people at car dealerships are always in meetings. I would have thought they would be trying to sell cars). Our request for compensation for credit monitoring services have been denied.
Better Business Bureau, SAAB (manufacturer) and North Carolina State Attorney General have been contacted.
As there appears to be much unnecessary drama, a great amount of turnover, a complete and total lack of ownership of responsibility in all departments of this dealership, I would be remiss in not sharing the horrors of our transactions.
A pity. We had been a repeat customer and loyal SAAB owner.
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David O'Neal Saab is a dealer in Raleigh, NC. David O'Neal Saab offers Saab and Used Cars. Please feel free to Rate and Review the David O'Neal Saab Dealership so other Car Buyers can know what dealerships in the Raleigh, NC area are great and which ones are just so-so. You can also use the Map below to locate other Raleigh Car Dealerships quickly and easily!
David O'Neal Saab
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