Almartin Volvo

Ricky Review:

February 13, 2012

Review Score:

Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated

Pressure from salesperson to "Buy Now" Normal
How did you first contact the Dealership Walk-In
Did you purchase from the Dealership No
Would you Recommend this Dealership No
Name of Your Salesperson sam faris

My Almartin Volvo review

I went here to buy a certified preowned Volvo. Sam was nice in a Barney Fife way. As it turns out, his sales approaches were just as Barney Fife. I caught him in at least three lies while negotiating, the most egregious being that the car he took two days to show me wasn’t actually certified. It was printed all over their website even after I left. Yet he tried to charge me $1000 for the certification. When I called him on his lie he half admitted to it. His solution was to say in a defensive manner, “What do you want from me?”

That aside, I decided to give him the benefit of the doubt. I allowed him to make it up to me the next business day. I went back in to give Sam a chance to do the right thing. At this time he told me the car I wanted had an unidentified transmission problem. He offered me a car that was $5,000 more as an alternative. He also pushed me to finance even though I clearly told him when we settled on the price of the car I actually wanted that I was paying cash. I, again, told him my intentions but they did not sink in. He continued to insist that the first car I wanted may not work out for me and he continued to offer alternative that were much more expensive. I get that he wants to try to upsell me but there is a time and a place. I wouldn’t expect a dealership that sells higher end vehicles to resort to such hackey salesmanship.

In the end I did not buy the car (for obvious reasons) but did notice the car advertised as certified long after I decided to walk away. I’ve never experienced such unprofessionalism. This dealership cannot be trusted and I wouldn’t even go in there to use the bathroom.

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Ricky Review:
February 13, 2012

Review Score:
Pricing
Greeting
Honesty
Time
Questions
Promises
Financing
Treated
1.1 star rating
- Pressure from salesperson to "Buy Now" Normal
- How did you first contact the Dealership Walk-In
- Did you purchase from the Dealership No
- Would you Recommend this Dealership No
- Name of Your Salesperson sam faris
My Almartin Volvo review

I went here to buy a certified preowned Volvo. Sam was nice in a Barney Fife way. As it turns out, his sales approaches were just as Barney Fife. I caught him in at least three lies while negotiating, the most egregious being that the car he took two days to show me wasn’t actually certified. It was printed all over their website even after I left. Yet he tried to charge me $1000 for the certification. When I called him on his lie he half admitted to it. His solution was to say in a defensive manner, “What do you want from me?”

That aside, I decided to give him the benefit of the doubt. I allowed him to make it up to me the next business day. I went back in to give Sam a chance to do the right thing. At this time he told me the car I wanted had an unidentified transmission problem. He offered me a car that was $5,000 more as an alternative. He also pushed me to finance even though I clearly told him when we settled on the price of the car I actually wanted that I was paying cash. I, again, told him my intentions but they did not sink in. He continued to insist that the first car I wanted may not work out for me and he continued to offer alternative that were much more expensive. I get that he wants to try to upsell me but there is a time and a place. I wouldn’t expect a dealership that sells higher end vehicles to resort to such hackey salesmanship.

In the end I did not buy the car (for obvious reasons) but did notice the car advertised as certified long after I decided to walk away. I’ve never experienced such unprofessionalism. This dealership cannot be trusted and I wouldn’t even go in there to use the bathroom.

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