Gurley LEEP Automotive Group Inc - Nissan Subaru Suzuki of Michiana in South Bend IN
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...sold junk and wants "customer satisfaction" Ha!
How did you first contact the dealership?
Internet
Did you purchase from the dealership?
Yes
Would you recommend this dealership?
No
Name of Your Salesperson?
Bill Weber, used car salesman
Review Ratings Score
Pricing
1
Greeting
5
Honesty
1
Time
2
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
1.13
I purchased a used vehicle that was inspected, etc for my safe ride home. When home,I immediately had my mechanic evaluate the car to see what the true condition was.. My certified, experienced, knowledgeable and honest mechanic let me know the car was not safe to drive, that the car would need $4000 in repairs, and maybe more. Gurley Leep evaluated this vehicle and knew its problems. Of course they did not reveal them to the buyer, me. The vehicle does NOT "runs super", and does NOT "shift through all gears precisely" etc.,etc., Sales people appear trained to argue and chase their tails, going round and round, with words like "nothing is more important to us than customer satisfaction" or "We do all we can to make sure your experience is beyond your expectations" or even after the problems were reported, my salesman, Bill Weber says: "I want you to know that your problem concerns me. I do not want unhappy customers". Of course words are their trade..no help, no satisfaction...just more words and arguments...and techniques to turn the arguments around to fault the buyer. "You attacked my character"...and other kinds of self-righteous indignation. Please know that there never was an intent to help. They want happy customers only on their terms, even if they sell you unsafe junk. If they have your money and you have their "junk", the deal is over. High fives all around at Gurley Leep, right, Bill? I want my money returned
Post Thanked
0
times Post Booed
0
times
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Gurley LEEP Automotive Group Inc - Nissan Subaru Suzuki of Michiana
...sold junk and wants "customer satisfaction" Ha!
I purchased a used vehicle that was inspected, etc for my safe ride home. When home,I immediately had my mechanic evaluate the car to see what the true condition was.. My certified, experienced, knowledgeable and honest mechanic let me know the car was not safe to drive, that the car would need $4000 in repairs, and maybe more. Gurley Leep evaluated this vehicle and knew its problems. Of course they did not reveal them to the buyer, me. The vehicle does NOT "runs super", and does NOT "shift through all gears precisely" etc.,etc., Sales people appear trained to argue and chase their tails, going round and round, with words like "nothing is more important to us than customer satisfaction" or "We do all we can to make sure your experience is beyond your expectations" or even after the problems were reported, my salesman, Bill Weber says: "I want you to know that your problem concerns me. I do not want unhappy customers". Of course words are their trade..no help, no satisfaction...just more words and arguments...and techniques to turn the arguments around to fault the buyer. "You attacked my character"...and other kinds of self-righteous indignation. Please know that there never was an intent to help. They want happy customers only on their terms, even if they sell you unsafe junk. If they have your money and you have their "junk", the deal is over. High fives all around at Gurley Leep, right, Bill? I want my money returned
