Comments on: Mastria Nissan of Raynham http://www.cardealercheck.com/dealer/30941.html?utm_source=rss&utm_medium=rss&utm_campaign=30941 Sun, 19 May 2013 15:37:05 +0000 hourly 1 By: Chris Stevens http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-44177 Chris Stevens Mon, 11 Mar 2013 11:44:38 +0000 http://dwhat.com/dealer/30941.html#comment-44177 You make it seem so cut and dry and and Matria is being so sweet about this but what you leave out is you did promise to put me an another Murano since it was your company that scratched my Murano but the only way you were willing to do that was if i signed an affidavit stating i never took possession of the Murano so that you would have a clean title to sell it as a brand new vehicle which is illegal since i had possession of the Murano for a couple of weeks already while you tried to get the scrathes and over spray off of it. I would love for this delearship to stand by their word and do what they said they would. The charge back with the credit card was not approved because it was used as my down payment and you damaged my car when it was left for a remote start that is why they could not hold the money so please state the facts as they are. Since you stated you are still willing to stand by your word i have the Attorney Generals Office to mediate. I can i have them contact you. You make it seem so cut and dry and and Matria is being so sweet about this but what you leave out is you did promise to put me an another Murano since it was your company that scratched my Murano but the only way you were willing to do that was if i signed an affidavit stating i never took possession of the Murano so that you would have a clean title to sell it as a brand new vehicle which is illegal since i had possession of the Murano for a couple of weeks already while you tried to get the scrathes and over spray off of it. I would love for this delearship to stand by their word and do what they said they would. The charge back with the credit card was not approved because it was used as my down payment and you damaged my car when it was left for a remote start that is why they could not hold the money so please state the facts as they are. Since you stated you are still willing to stand by your word i have the Attorney Generals Office to mediate. I can i have them contact you.

]]> By: Mastria Nissan http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-44127 Mastria Nissan Fri, 08 Mar 2013 16:59:11 +0000 http://dwhat.com/dealer/30941.html#comment-44127 We apologize that after all of our efforts to satisfy you, you still feel this way about Mastria. This organization’s top priority is, and will always be, customer satisfaction. I understand that after taking delivery of your vehicle you came back dissatisfied with some scratches or orange spots as you stated. We tried every effort possible to try to satisfy your concern. We had our reconditioning department buff the vehicle, we gave you the option of turn in the vehicle if this meant your satisfaction and lastly, we agreed to take the vehicle to a third party company of your choice as per your request at our expense. When you took the delivery of the vehicle from this third-party you were satisfied until the next day when you called claiming it was still not to your standards. As goodwill, Mastria gave you a guarantee that if anything were to go wrong with the paint we would guarantee it. A month later, we received a letter from your credit card company trying to chargeback the deposit you put down during the purchase of your vehicle. After multiple investigations the credit card company looked at the evidence and our efforts of try to satisfy you and they sided with Mastria. We are deeply sorry that you still feel this way. But we feel that we have done everything possible to address your concerns. If you are still not satisfied with your new Murano, we are happy to work with you and try to put you into another vehicle as we stated to you and during our response to the credit card company. We apologize that after all of our efforts to satisfy you, you still feel this way about Mastria. This organization’s top priority is, and will always be, customer satisfaction. I understand that after taking delivery of your vehicle you came back dissatisfied with some scratches or orange spots as you stated. We tried every effort possible to try to satisfy your concern. We had our reconditioning department buff the vehicle, we gave you the option of turn in the vehicle if this meant your satisfaction and lastly, we agreed to take the vehicle to a third party company of your choice as per your request at our expense. When you took the delivery of the vehicle from this third-party you were satisfied until the next day when you called claiming it was still not to your standards. As goodwill, Mastria gave you a guarantee that if anything were to go wrong with the paint we would guarantee it. A month later, we received a letter from your credit card company trying to chargeback the deposit you put down during the purchase of your vehicle. After multiple investigations the credit card company looked at the evidence and our efforts of try to satisfy you and they sided with Mastria.

We are deeply sorry that you still feel this way. But we feel that we have done everything possible to address your concerns. If you are still not satisfied with your new Murano, we are happy to work with you and try to put you into another vehicle as we stated to you and during our response to the credit card company.

]]> By: Twisted552 http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-43929 Twisted552 Sat, 23 Feb 2013 16:14:45 +0000 http://dwhat.com/dealer/30941.html#comment-43929 Awful experience do not purchase a vehicle from them. When they washed my Murano for me to pick it up they scratched the entire vehicle end to end!!! They paid for an auto body schop to repair but it was so bad they could not remove all of the scratches. Also it was covered in orange spots which Rick Mastria claims all Muranos come over from Japan like that yet no other murano on the lot had orange spots????? and every dealer i have called LAUGHS when i ask them that. The auto body shop determined the spots were overspray my guess is they scratched the vehicle trying to get the spots off. After Jason Ferrera promising to get me a new Murano they decided it was best to just stick me with the scrathed one Adam Hoyt said i had to sign an affidavit claiming i never took possession of the vehice which i wouldnt sign so i was told take your murano and move on!!! they are all scum bags Rick, Adam and Jason. Luckily i knew people buying a car and was able to get 4 people to go to a different nissan dealer and one person who bought a subaru from another dealer. I am still stuck with a car i hate because it looks awful so if i can help others by letting them know stay away from this dealer i will feel better. Awful experience do not purchase a vehicle from them. When they washed my Murano for me to pick it up they scratched the entire vehicle end to end!!! They paid for an auto body schop to repair but it was so bad they could not remove all of the scratches. Also it was covered in orange spots which Rick Mastria claims all Muranos come over from Japan like that yet no other murano on the lot had orange spots????? and every dealer i have called LAUGHS when i ask them that. The auto body shop determined the spots were overspray my guess is they scratched the vehicle trying to get the spots off. After Jason Ferrera promising to get me a new Murano they decided it was best to just stick me with the scrathed one Adam Hoyt said i had to sign an affidavit claiming i never took possession of the vehice which i wouldnt sign so i was told take your murano and move on!!! they are all scum bags Rick, Adam and Jason. Luckily i knew people buying a car and was able to get 4 people to go to a different nissan dealer and one person who bought a subaru from another dealer. I am still stuck with a car i hate because it looks awful so if i can help others by letting them know stay away from this dealer i will feel better.

]]> By: paul http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-43249 paul Thu, 03 Jan 2013 14:11:01 +0000 http://dwhat.com/dealer/30941.html#comment-43249 They must have paid you a lot of money to say this!!! They must have paid you a lot of money to say this!!!

]]> By: madman http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-43246 madman Thu, 03 Jan 2013 00:48:13 +0000 http://dwhat.com/dealer/30941.html#comment-43246 First car I bought was a 08 Cadillac Sts awd. Car seemed fine, I asked if it was in an accendent before I bought and they said no. first problem was head lights kept getting water in it. Was a hassle to get replaced by them? Later found out car was in an accident. Second problem was the gas tank. It would not fill pass half. They wanted me to pay for a replacement gas tank, after I paid 500 dollars to replace all the sensors. Had to complain and called my lawyer for that matter. I was then given a second car by them as an almost even trade. Second car is an Infiniti m35 09. Boston just had its first snow storm. And when I went to clean the snow off the car and wash it. The paint chipped off the bumper. I called and told them what happened, after about 10min on the phone. They told me that the car was in an accident with the first owner and they repainted the bumper. They did not tell me this when I was getting the car. This dealer ship is a rip off and they do not take care of their customers. I will never buy another car from them in my life. First car I bought was a 08 Cadillac Sts awd. Car seemed fine, I asked if it was in an accendent before I bought and they said no. first problem was head lights kept getting water in it. Was a hassle to get replaced by them? Later found out car was in an accident. Second problem was the gas tank. It would not fill pass half. They wanted me to pay for a replacement gas tank, after I paid 500 dollars to replace all the sensors. Had to complain and called my lawyer for that matter. I was then given a second car by them as an almost even trade. Second car is an Infiniti m35 09. Boston just had its first snow storm. And when I went to clean the snow off the car and wash it. The paint chipped off the bumper. I called and told them what happened, after about 10min on the phone. They told me that the car was in an accident with the first owner and they repainted the bumper. They did not tell me this when I was getting the car.
This dealer ship is a rip off and they do not take care of their customers.
I will never buy another car from them in my life.

]]> By: Anthony Silva http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-40436 Anthony Silva Thu, 05 Jul 2012 15:26:11 +0000 http://dwhat.com/dealer/30941.html#comment-40436 Buying a new car can be a pain but dealing with these guys made it easy. My sales person Tony, was very patient which is hard to find now a days. But he took the time to show and explain all of the cars i was interested in. After a little negotiating i was able to drive away in my new Maxima that day!!! Needless to say I recommend Mastria Nissan to anyone looking for a car and I look forward to doing business with them in the future! Buying a new car can be a pain but dealing with these guys made it easy. My sales person Tony, was very patient which is hard to find now a days. But he took the time to show and explain all of the cars i was interested in. After a little negotiating i was able to drive away in my new Maxima that day!!! Needless to say I recommend Mastria Nissan to anyone looking for a car and I look forward to doing business with them in the future!

]]> By: robert http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-40431 robert Wed, 04 Jul 2012 22:43:45 +0000 http://dwhat.com/dealer/30941.html#comment-40431 sounds very close to the other positive reviews they have had in the last few days.. funny how they are all written very similar. and all within a few days of each other after months of being quiet..hmmm sounds suspect sounds very close to the other positive reviews they have had in the last few days.. funny how they are all written very similar. and all within a few days of each other after months of being quiet..hmmm sounds suspect

]]> By: robert http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-40430 robert Wed, 04 Jul 2012 22:38:48 +0000 http://dwhat.com/dealer/30941.html#comment-40430 sounds like mastria padding their reviews again.. this is what they do when sales are down. sounds like mastria padding their reviews again.. this is what they do when sales are down.

]]> By: robert http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-40429 robert Wed, 04 Jul 2012 22:35:53 +0000 http://dwhat.com/dealer/30941.html#comment-40429 oh and by the way we did resolve the conflict behind closed doors.. it was called a court room. and i won that too.. so thank you come again! oh and by the way we did resolve the conflict behind closed doors.. it was called a court room. and i won that too.. so thank you come again!

]]> By: mary pond http://www.cardealercheck.com/dealer/30941.html/comment-page-1#comment-40427 mary pond Wed, 04 Jul 2012 19:53:52 +0000 http://dwhat.com/dealer/30941.html#comment-40427 When i got to the dealership i wasn't sure if i wanted a rogue or a juke.I was greeted by Linda who was wonderful she showed me both the rogue and the juke.After driving both i decided on the juke Linda was very patient and low key. When i got to the dealership i wasn’t sure if i wanted a rogue or a juke.I was greeted by Linda who was wonderful she showed me both the rogue and the juke.After driving both i decided on the juke Linda was very patient and low key.

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