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Though it was a few months from maturity, my husband was hounded through emails and phone calls from the dealer, stating that he was eligible for early termination with no penalties if he bought a new car. Since he planned on purchasing new at the maturity date anyway, he thought no harm no foul, I can be out of this sedan and into a sports car 3 months sooner. The sales person called him everyday until he finally went in. He was reassured, multiple times that the remaining payments on the lease would be taken care of and the lease would be terminated. Shame on my husband for not reading the new purchase agreement until later, but there was absolutely no mention of the leased car at all, like it had never been turned in, even though the lease company retrieved the car within days and took it to auction and sold it. After the car was long gone we received our usual bill in the mail and one for the newly purchased car. We now owe over 1000 dollars on the leased car. Since the purchase of the new car is done so is the customer service. No one will speak to my husband and everyone seems to always be "at lunch". We now reluctantly have to pay the financing company so we can keep our credit clean, but we're out a lot of money and seriously considering bringing Allen Turner Hyundai to court. I've always been warned to watch out for car dealers but this one looked us in the eye and flat out lied to make a sale!
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August 14, 2009, 5:58 pm
amanda4496
Car Dealer Check Member
Join Date: Jul 2009
Reviews: 1
Review Comments: 1
Forum Posts: 0
Comment on Underhanded salesmen
I am happy to report that the matter has been cleared up. Finally after my husband met with Allen Turner himself, everything was taken care of. Allen Turner does seem to be a stand up guy that does right by his customers, however, I still wouldn't trust the sales staff, and our credit is still not showing that it has been taken care of so we are still dealing with a situation that should not have happened in the first place.
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I will NEVER buy another vehicle from Allen Turner
I will NEVER buy another vehicle from Allen Turner
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2007
Make of your vehicle
Veracruz
Name of Your Service Technician?
I spoke with Allen Turner- the owner
Review Ratings Score
Problem Fixed
1
Time
1
Questions
1
Promises
1
Treated
1
Overall Score
1.00
I will never buy a car from Allen Turner again!!!!! I recently purchased an '07 Hyundai Veracruz from Allen Turner. After having my new car for only a month I ran over a screw and needed to replace the tire. I took my car to Allen Turner and they could not get me a matching tire for my car. I looked on-line and called numerous numbers, including Hyundai, but could not find the tire I needed. I made numerous calls to Allen Turner Automotive in the process and no one could help me. They either did not return my phone calls or gave me another number to call. Finally I talked to Allen Turner, the owner. I told him how ridiculous it was that I could not find a matching tire for my brand new vehicle. His answer was basically it's my problem not his. He suggested I purchase any tire that fit, then order the one I want and when that tire comes in (in a few months) switch them out. I told him I would not buy two tires just to get the one I needed. I told him they should put four matching tires on my car and I would pay for one. He told me I was ridiculous and he would not do that. He did not offer any solutions to my problem. I then told Mr. Turner that I would NEVER purchase another vehicle from him and I would make sure I told everyone I could not to. He began yelling, I told him to lower his voice, he did not so I hung up on him. He was very unprofessional and uncaring of my situation. I really want to caution anyone who is thinking about buying a car from Allen Turner. I strongly suggest you take your business to someone who cares about their customers.
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Allen Turner Automotive Hyundai is a dealer in Pensacola, FL. Allen Turner Automotive Hyundai offers Hyundai and Used Cars. Please feel free to Rate and Review the Allen Turner Automotive Hyundai Dealership so other Car Buyers can know what dealerships in the Pensacola, FL area are great and which ones are just so-so. You can also use the Map below to locate other Pensacola Car Dealerships quickly and easily!
Allen Turner Automotive Hyundai
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Underhanded salesmen
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