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I think James Mears Mazda is the best dealership in West Texas. I have purchased several vehicles from here and have been very satisfied with all parts of the business. The people are friendly, hard working and honest. I have had to go back for a few questions and they did exactly what we agreed upon no more no less. I would recommend this dealership to my family, friends or anyone interested in buying a car.
Mears is not a reputable dealership. The management is cowardly when it comes to facing the public on troubles with vehicles purchased from their inventory. Consumers will feel mislead and cheated. This is a direct comment from the sales manager Mark Benedict at Mears:
Hi! I'm Mark Benedict. and have enjoyed working with the Mears Mazda Family as the Sales Manager for 8 years. With 15 years experience in automotive customer service and sales, I am honored to work with the Mears family and the excellent sales team. I feel privileged to work for a company who builds their business around honesty, sincerity and genuine care for the customer during and after the sale.
I also enjoy being at the lake, water skiing, and golfing in beautiful West Texas. Whatever your need, I am here to get you on the road and committed to helping you get the most for your money.
Sounds great right? Well, I purchased my SUV 6 days ago only to find out that if I wanted the correct program keys to my car that it was not included in the deal and I was going to have to pay $400 more to have those. And now my vehicle is in the shop because it failed to start on me several times this past weekend. I was told we would have to pay $100 deductable to have it serviced. So I am out $500 dollars. And when we asked to speak to Mark Benedict, his response was," if those keys came cheap we would of had some to give you." He said there was no reason to talk to him, he wasn't going to do anything. He has not helped me to get on the road and get more for my money like his public website announces. He sounds more like a fraud to me.
YOU should NOT have to pay a dime in the service dept , its a brand new car! there is lemon laws! i would force them to fix your vehicle and not give them a dime more and demand keys! for free
Looks like you did a great job researching all the stuff on me (Mark Benedict). The only question I have is how you can pass judgement on someone you have never met. You made a decision to buy a used car (Not NEW) and was completely satisfied the day you took delivery or you would have asked for something at that time. Instead you waited a week to complain. We also took your car with no questions asked and repaired it under the agreement stated in all the paperwork. I did exactly what I said I would do so if I'm a fraud then what are you.?
James Mears Mazda is a dealer in Lubbock, TX. James Mears Mazda offers Mazda. Please feel free to Rate and Review the James Mears Mazda Dealership so other Car Buyers can know what dealerships in the Lubbock, TX area are great and which ones are just so-so. You can also use the Map below to locate other Lubbock Car Dealerships quickly and easily!
James Mears Mazda
" You get LESS for money at Mears"
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