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During my visits when I was trying to decide which vehicle to buy, things went well. Kris was one of the more knowledgeable sales folks I've come across. He's a younger guy, and almost a little TOO enthusiastic. Might learn to listen a little more and talk a little less...but not too bad. This kind of thing comes with more maturity and experience. Anyway, he gets a "b" grade, not bad. The issue came when we went to actually pick up the car. We had agreed on a 9:30 delivery time the evening before. I arrived at 9:15 (early), our salesperson was nowhere to be found, and the other dealer personnel basically ignored us. There was no sense of urgency. By 9:35 it became apparent to me that if I didn't get things moving, we were going to be here all day, and my wife had to leave at 10:15 to go to work. I found Kris and made our situation politely known. He said he'd get the ball rolling. 15 minutes later, time now approaching 10:00 we are advised that there is no way the finance guy can get us through the paperwork by 10:15, and that we should reschedule and come back later. At this point I was getting frustrated and told them that since we had been here since 9:15, there had been plenty of time, had they been at all efficient. The finance person said he had to load "the deal" into the computer, which took time. I asked him why this was not done the night before, so that the deal was ready to go for our appointment this AM, since the knew when we were coming? No answer.
Basically, everything went fine until delivery morning. It was like an episode of The Three Stooges. Nobody had communicated with anyone else regarding our car or when we would be there to get it, even though we were clear from the get-go that we would be limited on time and would only have about an hour on that morning.
I noticed a few obvious lies. I mean, if you are having a problem, just tell me, and I'll cut you some slack. Don't lie to me. For one, I stopped in the night before delivery to drop off insurance information. Kris told me that my car was almost done, and that the detail person was just finishing cleaning it that moment. I walked around back, only to notice our car still sitting in the lot, untouched. No problem. However, the next morning the car detail guy had to scramble to get it ready for us...umm, I thought he was cleaning it last night? The second lie was that Kris told us the reason our delivery was botched is that the finance guy forgot to prepare our paperwork. Funny how the finance guy apologized and said that Kris never told us we were picking up the car that day, so he had not prepared the deal packet. Also, Anthony the finance guy printed our finance contract at 12.5% APR...except it was supposed to be 2.9%. Fortunately, I caught this and had it rectified.
Generally not real excited about the level of professionalism. I used to sell cars, and have been a new car sales manager, so I would have expected my team to handle things a lot smoother than happened in my case as a client. It isn't rocket science setting up a new car delivery. Blue Ridge Mazda gets a C- from me. We haven't even received a follow up call from the store yet, a week later. A small touch, but shows you who gives a crap and who doesn't.
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Blue Ridge Mazda is a dealer in Raytown, MO. Blue Ridge Mazda offers Mazda. Please feel free to Rate and Review the Blue Ridge Mazda Dealership so other Car Buyers can know what dealerships in the Raytown, MO area are great and which ones are just so-so. You can also use the Map below to locate other Raytown Car Dealerships quickly and easily!
Blue Ridge Mazda
Ultimately disappointing
