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** This review is not verified by bill Smith ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
lexus RX 330
Name of Your Service Technician?
James
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
By far the most expensive dealership I have been to. They give you coffee and a loaner but boy do myou pay for it dearly. My original problem still exists and I have already speont $2200.00 with them. they tell me they dont know what is wrong. I would strongly recomend everyone NOT to ake their car to Nalley. they do not know what they are doing.
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Check pricing first***This Review is not Verified by GeorgeMathews ***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
RX 330
Name of Your Service Technician?
sam
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
I recently took my suv in for a repair and found out that the Nally company charges more for partswhen you take the vehicle in for repairs and services than it does when you buy the parts over the parts counter! seems odd. I asked the parts manager sam Simmons why that was when it should be the other way round and he told me that the parts director Domenick Colaro told him to do it to be competitive with hennessy and lexus of south Atlanta. So I called lexus of south atlanta for a quote and they were cheaper than nalley! Go figure! I took my SUV to south Atlanta Lexus and had the work done for half the price than Nalley. Nalley is a rip offf. Call around the other dealers and have them match the part price and if they do not , take your car to the other dealer, all work is guranteed by Lexus any way!
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Pay more, get less***This Review is not Verified by simore michaels***
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the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2008
Make of your vehicle
RX 350
Name of Your Service Technician?
Charles
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
It seems the delers have now started charging more and pulled items off the menu. I was recetly in Nalley and I noticed how little they actually do to the vehicle ,yet their price seemed to go up.I asked one of the mechanics and he told me that it was Asbury's idea to keep making money in these hard times and they told all the mechanics to sell as much as they can on every car. He even went on to tell me that most mechanics were against this idea but the service manager, Chriss Cobb, the service director,Domenick and the CEO of the company told everyone that if they did not do as they had asked, they can find another job.
Nalley is ripping people off by getting customers in and then raising the price for the service. i do not like this and have filed a complaint with the BBB. I will never go to another Nalley dealership. Hennessy Atlanta is my choice. Their prices are reasonable and they do what the car needs.
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You get less for the same amount***This Review is not Verified by EdwinSims***
** This review is not verified by EdwinSims ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2006
Make of your vehicle
ES 330
Name of Your Service Technician?
chris
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
I have been servicing with the same dealer for some time and recently i noticed they have changed what they do to the car and it is lss items while the price is raised.I questioned the change and was told bluntly " we've got to make our money somewhere!"
not what I want to hear. I will never go to any Nalley Dealership again.
I drove a used RX330. The salesman who greated me was new and was pleasant. When we returned to the dealership I waited...and waited....and waited for the "manager" to drive my RX300 to give me a trade in price. FINALLY when I saw him return with my car, he ran into the curb (wonder how he would have reacted if I had done that with THEIR car?).
I then waited....and waited....and waited for him and finally my salesman went to get him to see what he thought and again I waited....and waited....and waited. I finally gave up, got my purse and walked over to his office and asked for my keys. He said he was just finishing printing out my "offer". I took a look at it and it was insulting and thousands less than other dealerships had offered me. I just laughed and said after all you've put me though today and then you offer me that, forget it.
If you want to be treated like some lowly bug--go on down and visit them.
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day light Robbery***This Review is not Verified by Peter Hollins***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2007
Make of your vehicle
Rx 330
Name of Your Service Technician?
Nick
Review Ratings Score
Problem Fixed
3
Greeting
3
Honesty
3
Time
3
Questions
3
Promises
3
Treated
3
Overall Score
3.00
Took my SUV in for a regular cherck up. Was told i need 4 tires. didnt think much about it until a day later when my wife brought to my attention that the last time she took it in she was told there was 50% life left on the tires.i called nick and asked to save the old tires and an hour later he calls me to tell me that he looked at the old tires and they looked good and that he was going to talk to the mechanic, Allen to find out why we are replacing them.
The next day i go to pick up my SUV and am told that the tires did not need to be replaced but the mechanic had a side job selling tires on Craigs list and got caught.I asked him what he was going to do with my situation and he said he would put my old tires back on the SUV or I could pay for them at their cost.I thought this was unfair since I did not need tires so I asked them to put my old ones back on the SUV. He then tells me he has to charge me labor and that is when I lost it. these people are day light robbers. they recommend things that are not needed and when they get caught they find a way to milk the customer. I told them i was going to report this to the BBB and they put my tires on for free and I will never deal with any Nalley store again. they will rob you blind.
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cheaters***This Review is not Verified by barry Robins***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Pressure from salesperson to "Buy Now"
High
How did you first contact the dealership?
Walk-In
Did you purchase from the dealership?
No
Would you recommend this dealership?
No
Name of Your Salesperson?
JJ Jones
Review Ratings Score
Pricing
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Financing
0
Treated
0
Overall Score
0.00
We walked in looking at some used Lexus SUV's and were approached by JJ Jones. He was the worst car salesman I have ever met. He was pushy, did not know much of the product and kept telling us to buy the car and take it home. We asked to talk to the used car manager and thought he would be better than this JJ guy and it seems we were wrong. The used car manager turned out to be even worse. he had the paper wrrk printed out and ready for us to sign!!! can you believe this guy! so we went to see the General Manager who assured us he will do us right and asked us which vehicle we were intrested in.After three agonizing hours we found out from one of the service technicians that the engine in the car we were ,looking at had been replaced by a used engine paid for by their used car department. We high tailed out of there and decided to put up this posting to warn others how shady nalley is and to stay away from this operation.
Buying the car was as pleasant as expected when you're dealing with used car sales. Afterwards, it took nearly 2 months, countless phone calls and a trip to the tag office to get my tag. The car was sold without an emmissions inspection and I was never told - even after numerous calls to find out what the hold up was. The dealership took the car for an inspection and came back with scratches down the side. Also, they refused to provide a spare key (car only came with 1) and gave me an aftermarket website to buy from that I had never heard of. Would not sell me a key at their cost!
You should get the Lexus experience from start to fininsh - this was just horrible. I will never buy from this dealership again. I suggest going to Hennessey instead.
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Watch out***This Review is not Verified by Edgar hoppkins***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2007
Make of your vehicle
RX350
Name of Your Service Technician?
George
Review Ratings Score
Problem Fixed
2
Greeting
1
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.43
I picked up my suv after having some work done and noticed it was not driving and handling properly. so i pulled over and checked the tires to make sure they were put on properly and was shocked to find all tires were bold and worn out to the extent where the wires were showing. I drove back to the dealership and asked my service guy how they let me out in traffic in such condition. he quickly ran into the service managers offfice and brought him out. I asked him what was going on, and frankly he looked very young to be a manager, and he looked at the tires and told me I had hit something and that is why my tires were showing the metal wires. I called my wife and asked her if she had hit something and she said she didnt and as a matter of fact she had put on new tires at the dealer at the last service. I went back to the service manager with this information and he looked at his computer and verifed that it was true. he asked the servisce advisor to ask the mechanic if he saw these tires on the vehicle and after waiting for 30 moinuites or so the manager, service advisor and a mechanic came up and told me they had removed my wheels and tires and installed on another persons car to see if it would fix the other persons car and forgot to swith them back. I was vert angry at this time and tried to keep my cool and asked them where my wheels and tires were and they told me the other car had left and they were trying to get hold of that customer. at this point I had lost it and demanded they install 4 new tires on my car. they refused and told me they were already going above and beyond to get my wheels back and I looked at them and said how is that going above and beyond when they should have never left my car in the first place.I left them my car and took a loaner hame and they called me three days later to tell me to bring their loaner back and pick up my car. they told me the reason it took so long was because the other car was from ot of town about 240 miles out.
All I have to say is that Nalley is the biggest crooked dealership inthe south and if you deal with any nalley stores, WATCH OUT, they steal parts off you car and put them on other cars and their prices are way overpriced when compared to any other dealership in the Atlanta area. If you dont believe my check it out yourself, you will be suprised how much you have been ripped off over the years.
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Cheaters***This Review is not Verified by Mellisa***
** This review is not verified by Mellisa ***
Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Repair
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2001
Make of your vehicle
ES300
Name of Your Service Technician?
Dont know
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
2
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.29
I have had oil leak repairs done at this dealership and they still do not seem to know where it is leaking from. They tell me a different story every time I take it in and my husband advised me to take it in and not have any work done this time but get an estimate and take it to another dealer in town. I did just that and it turns out the repair they had done two visits ago was the still leaking and they lied to me . I contacted Lexus and they had Hennessy Lexus do the repairs at no charge and told me they will work it out with Nalley. I am very dissapointed with nalley lexus and feel I was taken all these years.I think they are dishonest and do not care about their customers.I called the manager at Nalley to let them know how I felt and spoke to a Darrel Davis who told me I should not have taken it to another dealer and that if i felt that way i should take my business somewhere else.i left a message for the service manager, Chris Cobb, and he called me back two days later and told me they had to pay hennessy lexus for my repairs and that they had lost money on me and thet I was not not welcome at their 'Prestige" dealership anymore and that I should find another dealer for my car.
I will never go to any nalley dealership in atlanta and I will advise everyone to stay away from any Nalley Dealer in Atlanta. Thay are liers and thieves. They will rob you and when they get caught , they chase you away.
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Disaster dealership***This Review is not Verified by BeckyMiller***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Accessory Installation
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
2008
Make of your vehicle
es350
Name of Your Service Technician?
umknown
Review Ratings Score
Problem Fixed
1
Greeting
1
Honesty
2
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.57
I took my car in the service area for an ipod installation. At first, no one knew I was coming although the sales person made an appointment. then they said they did not have the part and I would have to come back some other time. I got hold of the sales mas who spoke to the general sales manager and they gave me a car to drive for the day and told me the part was coming from their other store. 5 hours went by and I did not get a phone call and I decided to call the service department to check on my car. They told me the part was there but the mechanic was sick and went home. i was very upset at this point and drove down there to get my car.i saw my car in the service area with the grovebox removed and when i asked what was going on they told me that the glovebox was broken in the process and were waithing for a new one the next day. i asked them abouut the mechanic that was sick and they told me that the two people that do installations were both there and they probably just told me the first story to buy time.This made me angry and I want to the general managers office and demanded a new car.he told me there was nothing he could do and it was a service issue if they broke my glovebox. thei olace is unbeliveable. They are all glad to take your money,make false promices and when it comes to deliver everyone runs away and starts pointing fingers at eachother. I left and called lexus to file a complaint and have a meeting with them next week. I will never take my car to any nalley dealerships in Atlanta. Thay are day light robbers and if any dealership needs to be closed, Nalley dealerships are the ones. Nalley Dealerships are crooks. they lure you in with their fancy buildings and fancy coffee but the people who operate are thives.
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crooks***This Review is not Verified by Pjennings***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
Yes
Would You Recommend this Dealership?
No
Year of your vehicle
2001
Make of your vehicle
RX300
Name of Your Service Technician?
dont know
Review Ratings Score
Problem Fixed
0
Greeting
1
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.14
took my car in for a tire ballance issue. got my car back left the dealership and headed for the highway. noticed a shimmy at 60mph. took the car back and asked my service advisor what I paid $60.00 for. He told me for a balance. i took a look at the wheels to make sure they had done just that and noticed the old wheel weights still on the car. I asked them if indeed they had balanced my tires and the Mechanic was brought out and he told me he had removed the wheels off the vehicle and put them on the tire balancer and noticed all the tires were under 5 grams so he put them back on the car. I asked him why he did not try to balance them down further and he told me they were instructed by their manager Chris Cobb that this is how he wants tires balanced to save the cost of buying wheel weights. I asked for the manager and he was not in(I was told this is very comon) and some other person called Derrell Davis came over and said they would do two things, give my money or attempt to balance the tires.Both options were not what I wanted to hear as if they had gome their job the first time I would not have been wasting my time. I took the money and drove to Discount tire . They balanced all 4 tires for $25.00 and now my caris shimmy free. This dealer is a rip off and does not care about customers.Sure they have the fancy building and all but theats where it ends. they can not do what they are in bussiness for. thay may have a captive clientell that keep their lights on but I am not going to be part of that group. No sir. DO NOT TAKE YOU CARS TO ANY NALLEY DEALERSHIP.
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Expensive, felt ripped off***This Review is not Verified by ghays***
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Since this review is not verified it neither counts for or against
the dealership and does not count in overall scores.
Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
No
Would You Recommend this Dealership?
No
Year of your vehicle
2007
Make of your vehicle
rx400h
Name of Your Service Technician?
craig
Review Ratings Score
Problem Fixed
2
Greeting
1
Honesty
5
Time
3
Questions
2
Promises
1
Treated
0
Overall Score
2.00
My tires has uneven wear and the explaination I was given was that it was a hybrid and that is how they wear. I want ahead and bought four new tires and an alighnment and the next day contacted Lexus about my concern. They agreed to have a factory representative meet me at Hennessy lexus and have my car inspected. The factory representative called me two days later and told me he had inspected my old tires at Nalley and determined nothing was wrong with them and was going to send me a check for the total ammount I had spent at Nalley including any other repairs I had done on that day.
Very nice of Lexus to do that . I will never go ato any Nally stores in atlanta bucause they will rip you off and this is a wake up call for me and i just wanted to share it with every one who takes their cars to any nalley Stores in the Atlanta area.
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Nalley Lexus - Marietta
Very expensive
Check pricing first
Pay more, get less
It seems the delers have now started charging more and pulled items off the menu. I was recetly in Nalley and I noticed how little they actually do to the vehicle ,yet their price seemed to go up.I asked one of the mechanics and he told me that it was Asbury's idea to keep making money in these hard times and they told all the mechanics to sell as much as they can on every car. He even went on to tell me that most mechanics were against this idea but the service manager, Chriss Cobb, the service director,Domenick and the CEO of the company told everyone that if they did not do as they had asked, they can find another job.
cheaters
Watch out