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Why was your vehicle being serviced?
Maintenance
Were you given an accurate wait time?
None Given
Would You Recommend this Dealership?
No
Year of your vehicle
2005
Make of your vehicle
Suzuki
Name of Your Service Technician?
Forenza
Review Ratings Score
Problem Fixed
0
Greeting
0
Honesty
0
Time
0
Questions
0
Promises
0
Treated
0
Overall Score
0.00
Big Red Sports and Imports promised me free tires for life if i did all of my scheduled maintenance with their service department. I have held up my end of the bargain, even though it costs more to have things done there. I even had their "special" 30,000 mile service done there. I asked them to split it in half, since i couldn't afford the whole thing at once, and they said yes. But then when it came time to pay for the second portion, they tried to charge me much more than the total cost was. After i complained, the service manager added the services offered on the brochure and said that the brochure was incorrect. They did alter my amount so that i was given the advertised price, but i wonder how many people paid too much? In any case, now it is time for me to get new tires, and they refuse, stating it was the old owners who made that promise, and that this isn't their problem. They were worse than rude. I am still going to contact the BBB and hopefully they will realize that the other person on this site was telling the truth! This place is terrible, and everyone there is rude, and people don't return your phone calls, and when you finally do talk to some sort of manager, they are not helpful and very rude and combative.
DO NOT EVER GO HERE!!!!
the customer service at big red's was outstanding!!! all i knew about the car was that it had 4 wheels and it went down the road after talking to Les i have a peace of mind that i made a good desicion to purchase a kia. And as i was waiting for finance the sales manager and three other salesman said hello to me!!! I will be buying my vehicles from big red's from now on. they have made a customer for life.
Big Red service used to be very professional and they used to have some very good people working the counters. It's gotten much, much worse now with the bad economy and the reduction in Big Red inventory. It looks like they laid off many of the workers and you have to wait for days before they even get around to looking at the car. Everyone is extremely rude. I just took it in for what I think is a problem related to a repair they did a month ago. Today is Monday, and they said they wont get to even diagnose the problem until Friday. They don't do loaner cars anymore. And when I brought it in a month ago, I kept calling several times a day for three days before they finally got around to looking at it. They never answer the phone or they put you on hold for a long time and then simply disconnect you. And if you show up in person, they tell you you'll have to wait a week because you don't have an appointment. I feel bad for them because they're obviously suffering from the bad economy and the scandal last year, but the unprofessionalism and general sleaziness of everyone there is a good reason to stay away from Big Red. And I would highly recommend you find an independent mechanic in Norman if you're car is out of warranty. Big Red service used to be very good and professional, now they are about the worst I have ever dealt with.
The original owners were great when we bought the van but ever since the current owners have been running it, it has gone down hill fast. The wait time for any kind of service is extremely long. The techs are very unprofessional, the counter people are rude and the owners and managers are nowhere to be found. They don't return phone calls and they hide in the offices when you try to talk in person. They have left lug nuts off of my wheels and even lost my wheel lock key. At the big 30,000 mile service they gave my vehicle back covered in grease and they were put out when I asked them to clean it. They gave me a hassle when I needed a couple of interior parts replaced under warranty. The people in charge again were nowhere to be found. They refuse to honor my tires for life contract so I filed a complaint with the BBB and they actually lied to them stating that they replaced my tires 4 months earlier. I wouldn't have filed if this was true. This dealer is dishonesty at is worst. Cris Mayes and Richard Roby were very unprofessional and rude.
The same thing has happened to me, they said they don't have to honor my contract for free tires for life because they are under new ownership. And they were VERY rude about it too.
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Big Red Sports/Imports Kia is a dealer in Norman, OK. Big Red Sports/Imports Kia offers Kia. Please feel free to Rate and Review the Big Red Sports/Imports Kia Dealership so other Car Buyers can know what dealerships in the Norman, OK area are great and which ones are just so-so. You can also use the Map below to locate other Norman Car Dealerships quickly and easily!
Big Red Sports/Imports Kia
Big Reds is the only dealer i will mess with!!!!
worst possible service
Comment on Rude and dishonest
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